myLAB Box Reviews 

Mel was super helpful in answering all my questions and assisting me via chat. They located my MyLabBox shipping info, registered and my kit, and told me when to expect results. Thank you Mel!

Great customer service. Had an issue with registration code (I think the cashier at Walgreens forgot to activate the test) but customer service chat took care of everything. I will using this test for a Testosterone reading pre-fast, and then again post-fast + 1 month of carnivore diet...

Very safe and they made me feel confident, excellent customer service when solving problems

I ordered the wrong test. myLAB Box representative,Mel, was cordial, timely, efficient and thorough. Thanks Mel!

Ordering was nice and quick. Process was easy and straight to the point.
I had an issue updating my kit# but I used the chat feature and the associate manually inputted my information/kit within a couple of minutes and I was good to go.
Would recommend.
Fingers crossed I don't have herpes!

Very good. Well done.

the worst home testing vendor I've tried. The turnaround time was terrible, it took a week longer than they shared in the description. Communication was TERRIBLE. They never updated me to let me know that my test was determined to be "invalid." I completed the test the way the instructions directed (I've done MANY home health tests) and my results were determined to be invalid. When I reached out to find out why my results were taking so long, they told me I needed to retest and that it would cost me an additional fee (after already paying +$100). Such a scam. Use another service, like Everlywell. At leas they verify the validity of your test before you mail it in (via photo). And if it is invalid, they send you a new kit for free.

I'm pretty sure Mel is my best friend now. Simple questions I had, but response time was above par by far.

I tried using their thyroid test. The email notifications are late. I didn’t receive a shipping notification until after I received the test. The directions were overly complicated. The test registration was confusing since the directions didn’t match what you receive. It didn’t show I’d registered the test until days later and there was no email confirmation. The test needed A LOT of blood! Then the best part, my test kit was rejected according to the website. Did I receive an email about it though or an explanation? Of course not and chat isn’t always available to try and find out why. This company is just trying to get your money! Use a real doctor or different testing company.

Very professional customer service. I had an issue with my order. The agent I talked to quickly solved the problem and was very polite the whole time.

The online experience was not easy, but the assistant, Victoria, helped me get through it. We will see what the results show. Apparently, the drugstore did not register my purchase. So that made that part difficult.

Mel was helpful

My test kit code wasn’t working and Viktoria helped me fix the issue promptly and even followed up to let me know my account was created. Very helpful thank you Viktoria.

They are ok. Just a basic testosterone read...no free testosterone reading.
Kinda slow, waited 14 days for one and 9 days for another reading.

I contacted customer service to help me register my kit. The representative, Mel, assisted me and completed the required information. I would highly recommend their services.

If you want to receive results, use a different company. I sent my samples out in September. I used the provided tracking information to follow where my sample was, I thought this was a great feature as these tests ARE sensitive. It arrived to the location on the provided labeled and was to be forwarded. 2 weeks pass. No update on that forward. I reached out to confirm the package had been lost and wanted documentation so I could request a replacement for the location I originally purchased the test. Instead of providing that with me, I was told it would be handled and MyLab would help me out. I reached out a couple of times after receiving no updates despite being promised prompt updates. A month of this, and in the end I was told to reach out to the original merchant. It took a MONTH to get what I originally requested, what should have not took more than a couple of days at the most. They lied to me and prolonged my results. I was able to get a free replacement from my original merchant, no thanks to MyLab. I sent the samples for the SECOND test out 2 months later after confirming the shipping label I was provided had the correct address. What do you know, it's "being forwarded" again. At this point, I have 0 trust in the samples reaching their final destination. Who knows if they'll even be good to run any tests on when (or if) they reach the laboratory.

MyLab boasts results in 5-11 days. That's hilarious. What a waste of time, energy, and money.

TLDR: Samples sent out in September, still not received in December. Customer service will lie to you under a facade of trying to help you. If you want to waste time, energy and money use this company; use anything else if you'd like to be spared. I have never had such terrible service, and it is so disappointing considering this company deals with such sensitive information.

I bought my kit at a pharmacy and they didn’t activate it. I contacted customer service to resolve the issue and they have been more than helpful. The representative, Mel, assisted with all my issues and even completed the information that was required for my validation/test requested. I would highly recommend their services and the help they provide the whole process.

Viktoria the customer service rep was very very helpful taking care of my issue she fixed the problem and contacted me to let me know it was corrected with a follow up email and text. Thank you Viktoria for your help and great customer care I wish all reps were as helpful as Viktoria.

I brought these test from walgreens, and had problems registering it. Mel from my Lab box was very helpful getting set up.