Kitsch Reviews 3,649

I bought their hair and scalp oil from Oliver buona shop in London a while ago now and I'm at the end of the bottle and can highly recommend it. My hair is caucasion brown wavy fine and dry brittle midlengths to ends and it really helped the roots to re grow healthy i bought the strengthening hair and scalp oil in rosemary and biotin 60ml. Worth it xx

Poor quality and inadequate size pillow case

Reply to business: returning it doesn’t get me back the time you wasted and is an unsatisfactory response to this

Ken and his team communicated so efficiently and effectively!! I was taken care of in under 24-hours, in an incredibly efficient and professional (but not cold!!) manner. 10/10!!

Shipping is slow as and old snail and customer service looks inexistent.
First, I placed an order on a Tuesday, and it arrived the following Wednesday. It took 8 days to arrive home when I had already left for the first part of a long trip. So I missed that. The shipping was free and this is what you get.
But then, I ordered again with shipping to that first leg of my trip, and I thought, ok, I'm going to pay the almost $12 for priority (2 days) according to them, and this time, I'm not going to miss the products.
Well, I ordered on a Saturday and it arrived to my destination o er a week after on a Sunday.
I miss them again, and of course I am not happy.
Here's my communication with them, and they haven;t had the decency to respond:
"I placed an order with priority mail, and it will arrive next week. It needed to arrive yesterday (1–2 business days). I payed $11.74 for it.
I understand your policy: "We also offer priority shipping for $11.74. Orders shipped via expedited shipping are typically shipped within 24-48 hours and arrive in 2-3 business days."
But according to it, it should get to the destination on Monday. At the latest, it should arrive this week.
I placed the order on Saturday night.

After 8 minutes of silence waiting at the chat, this came out:
Thanks for reaching out to Kitsch!

Tracking shows that your order is still in transit.

Estimated Delivery Date : May 3, 2026

Please keep an eye on the delivery status of your package for more updates as they become available.

As a reminder, the "estimated delivery date" provided is not guaranteed, it's just an estimate. Your local carrier may be running behind on their deliveries, so we recommend allowing a bit of extra time for delivery. If you do not see any movement on your order for 5 or more days, please reach out so we can look into it further.

If you have any other questions or concerns, please let us know.

Thank you for supporting Kitsch. It truly means the world to us.

and this is my response:

This is a very weak response. The status update says it will arrive on Monday. So, it doesn't have anything to do with the local carrier. You know this answer is not true, and I'm not the first person complaining about it, but it is my first time. I placed the order because I'm traveling and I was hoping to take the products abroad with me. This is very disappointing.

I shouldn't be paying for priority, when it is not priority. Please return the money I payed for the shipping. I feel ripped off by you.

Thank you.

The products are as described, and the staff was friendly and helpful when I used the chat feature on the website for a question.

I just wanted to try the Shampoo and conditioner bar.. which is now a travel must!

But every day I wash my face with the Rice protein ... And I have to admit l have more than one set of the bottled shampoo and conditioners.

The glass serum and air dry cream is now a must.

Customers service is always top notch.

Give it a try - you will find a favourite
Promise 😁

This company creates incredible products that they stand behind. If there are ever any issues, they promptly resolve them to the customer's liking and are so pleasant to work with.

Their silk curlers make my hair frizzy for some reason. This is with wearing a bonnet to protect my hair while sleeping.

I have been going back and forth with them on their return process for about a week now. Their site only gives the option for an exchange. Even with over a dozen emails, they still cannot give me a clear answer on the return process. Imo, it also appears like they are purposefully misunderstanding my emails, and/or not reading through the (now very long) thread.

Little do they know that I can be a very persistent person, especially when people fake incompetence under the guise of being “nice” and “professional.”

It’s up to you of course, but I suggest you take your business elsewhere.

I purchased the Lisa Frank Angel Kitty clip about 2 weeks ago. It arrived earlier than expected, I looked at my items and was very happy with everything, however there was a crack on one of the clips where everything holds together. I emailed customer service about an exchange and not only did they respond IMMEDIATELY, but Lyn assisted with everything and was very very kind. I don’t usually ever leave reviews but Kitsch’s incredible customer service has to be recognized.

I bought your Argan Oil Conditioner and haven't used it yet. But can you tell me why it is so extremely difficult to open?

Love these products and they have the best customer service!! When I received my order I received a wrong item and promptly emailed to let them know of the mistake. They responded within a few hours and processed a shipment with the correct item. When I asked about returning the wrong one they said to keep as a gift for their mistake. Highly recommend

First of all these products are amazing been using close to a year and WOW what a difference in my hair. Truly love their products. Secondly their customer service is SUPERB! I will always be happy to purchase their products for my needs.

I've bought quite a lot from this company, but I'm through. I placed an order and made a mistake. So I immediately sent them an email explaining what happened. I was really happy when I got one back saying they changed the order back to 1 item instead of 3. They even showed the change on the receipt. So I was shocked when the order came with THREE of the items & a higher charge. I contacted them again and they said I could send the other 2 back. Since I don't want to pay the cost of a return I'll keep them. I just won't make any more purchases from them. It would've been different if they hadn't claimed to take care of the problem.

I was so pleased with customer service. I made a mistake when ordering and they were prompt in their response and action.
I’ve never dealt with such kind and respectful customer service.
I have yet to try the shampoo and conditioner but I have tried the air dry cream and really like it. But anyway I will write another review after I try it. I have a feeling I will love them!

It was amazing, there was an item missing in my order and I sent them an email about it and I was contacted immediately. They afford to refund or replacement it, I choose to replace it.

Eden was very nice so made the experience pleasant for me.

Always happy with my purchases with kit-sch.

I ordered hair products, was informed it was delivered but I could not find my order. I immediately contacted customer service; they were so kind and prompt with their very quick response. In the end, I did track down my order. I have not tried the product as yet but, I have been happy with previous purchases. Thank you, your customers service was very refreshing.
Josie

I had the greatest customer service! The pump didn’t work on my new hair gloss, and they were very nice and quick with a resolution. Best customer service I’ve had in a long time. I always get my orders quickly and the products are fabulous!

Excellent customer service. Helped me fix my order at the confirmation stage, when I realized I accidentally ordered bottled shampoo instead of bars. Very responsive, helpful, and effective. Great product too!

I have purchased a shampoo (just came in so I haven't had the chance to try it yet) various scents of hair perfumes. I absolutely love the hair perfumes, each of them smell so good! A great start to your day or daytime pick me up :) I had placed an order too soon on my end without adding more items to qualify for free s&h so I had to quick cancel and re-order. Customer service responded so fast and they were so kind. 10/10 💕♥️