I have been waiting for a refund for a faulty product almost 2 months - only one email after a 3 weeks to say refund approve then nothing. Do not reply to emails. Awful service would not recommend.
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My jukes ear pieces and microphone have revolutionised my daughters experience in the swimming pool she has had gradual hearing loss and auditory processing delay. After one session she came out of he... See more
Bought a Solo Wave, which had a minor connectivity problem. Nicolai went totally out of his way to swap out the unit immediately, since when having had a couple of swims I can honestly say I am blo... See more
Company replied
Although I think my jukes are very good the on/off button cover has become dislocated, I have sent 3 messages/emails and had no response at all. So the customer service is either extremely poor or non... See more
Company details
Written by the company
Groundbreaking wireless and waterproof bone conduction headsets to take audio with you during your training sessions. For amateur and professional clubs we also sell a training product so coaches to communicate with athletes in real-time up to 1km away. Global shipping is available.
Contact info
Bhamra Gardens, SL6 4FQ, Maidenhead, United Kingdom
- tribe@myjukes.com
- myjukes.com
Poor customer service and…
Poor customer service and communication. Product faulty. Would not recommend. I’m just glad I finally god my refund.

Reply from MyJukes 🔥
Love the product !
No show
Sadly I never got to try the headphones for when I enquired about the delivery, I got just refunded the money and still have no headphones.

Reply from MyJukes 🔥
Excellent headphones
Excellent headphones, love using these while I swim 😊 comfy to wear and great sound.
Excellent service
Excellent service. Quick, efficient and, as always professional. Cant recommend MyJukes enough.
Happy Bunny
Really happy with my Jukes, went swimming in them for the first time last week, held them in place with a swim cap as per the instructions and they were excellent, I didn't use the in-ear part which I will next time because it was a little eco-y. My next text will be when I go to archery practice. I love that you don't have to have them connected your phone, the internal memory holds a mega amount of songs and it's so easy to transfer them from computer to headset.
Excellent communication and delivery of…
Excellent communication and delivery of the headsets etc. We look forward to using them on a regular basis.
Fast and quality delivery
Great sound on the mp3
Great sound on the mp3. Didn't realise Bluetooth doesn't travel underwater but once I got songs on the mp3 player I havent looked back.
PRODUCT IS TERRIBLE
PRODUCT IS TERRIBLE. HARDLY WORKS. FALLS OFF. REALLY ANNOYING. TRYING TO RETURN NOW.

Reply from MyJukes 🔥
Yeah, not bad
I purchased the Solo V12’s.The delivery was great and you can tell the product is quality however my only two issues are is the product doesn’t really fit me particularly well, moves around quite a lot which is a irritating and the sound even on maximum volume isn’t really that loud.
Well made product though and great delivery just not suitable for me and my obviously strange shaped head
Works well for swimming
I am very pleased with headphones
I am very pleased with headphones. They work best in water with earplugs and are easy use, but get used to them before you go in the water. The only problem is that you get no indication of when the battery is low. It was very easy to transfer music and podcasts and the storage is more than ample. The sound quality is better than I imagined and all in all they are excellent and make swimming laps much more enjoyable.

Reply from MyJukes 🔥
Awesome SoloWave
Bought a Solo Wave, which had a minor connectivity problem. Nicolai went totally out of his way to swap out the unit immediately, since when having had a couple of swims I can honestly say I am blown away by how good and effective it is, whether using my downloaded MP3’s or the Bluetooth music via my iPhone.
As far as I can see, best product on the market from a terrific little British company.

Reply from MyJukes 🔥
Excellent updates on stocking level and…
Excellent updates on stocking level and when products would come in stock and be delivered.Amazingly fast delivery in the end
Delayed from China
The order was delayed but got the product… good product, except for spelling mistakes on the packaging and lack of instructions on earplugs… why do they have loops on the ends of tails? Very tell tale cheap merch from China.
Amazing service from this company who…
Amazing service from this company who went above and beyond to ensure our headset order arrived in time for Christmas. We were updated several times by email, from explaining why there had been a slight delay in delivery to the promised new delivery date of the day before christmas eve via a premier delivery company. The headset arrived when promised and our son is
thrilled with them. Excellent service from Jukes.
Made sure delivery arrived before…
Made sure delivery arrived before Christmas. Kept informed through out. Excellent service.
Good swimming headphones
Bought bone conducting waterproof headphones for swimming after seeing Jukes recommended on a number of lists. Very happy with the headphones - do exactly as advertised and have made my morning swims much more enjoyable now I can listen to podcasts and audio books. Reasonably priced with quick delivery. Can’t fault them and will definitely recommend to other swimmers.
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