My Jewellery Story Reviews 939

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the earrings, for their beauty, quality, and how closely they match online descriptions. Many people appreciate the excellent value and often compare the quality favorably to more expensive brands. The delivery service is also frequently highlighted as efficient, with customers receiving updates and their orders in good condition. However, some people were dissatisfied with aspects of their orders, particularly regarding delivery times, with several mentioning significant delays or not receiving their items as expected. There were also occasional reports of issues with product quality, such as clasps breaking or earrings causing irritation, despite being advertised as hypoallergenic.

What people talk about most

Product

Customers consistently note positive experiences with product quality and aesthetics. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of the jewelry, describing... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the ease of ordering, fast... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a pair of earrings yesterday through MYJS and they had an offer for buy 1 get 1 free! I chose another pair for a good friend and both pairs arrived today!! They are beautiful, great qualit... See more

Rated 5 out of 5 stars

The Bella clear crystal earrings are like shiny glistening diamonds and the aqua crystal earrings are as deep blue glistening ocean water. They both are absolutely beautiful, just gorgeous and a grea... See more

Rated 5 out of 5 stars

The earrings looked just like the picture. Great quality on both pairs of my earrings I am getting so many compliments ! I will definitely be buying from this company again Lisa Jordan

Rated 5 out of 5 stars

Bought the Belle earrings got one pair free excellent value and fab earrings. I usually buy Swarovski could not tell the difference. Would definitely recommend


Company details

  1. Jewelry Designer

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

939 reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Missing pair of earrings

I ordered 1 pair of earrings and was supposed to get the second one free. I was given 2 order numbers but only received 1 order. The order I didn’t receive was order number MS6022531

29 February 2024
My Jewellery Story logo

Reply from My Jewellery Story

Hi Kathy,

Thanks for your recent visit and we apologise for the confusion. As per our correspondences your order was split shipped, the second free item is coming from Sydney Australia which takes 7-12 business days and is fully trackable with USPS once the shipment reaches the US, tracking number is included in the dispatch email.

Thank you for your support and if there's anything I can do to help further please do not hesitate to contact us.

Rated 5 out of 5 stars

I was really dubious ordering as I am…

I was really dubious ordering as I am in the UK and I knew shopping times were long and couldn't find much about the company on social media etc... however I couldn't find anything that compared to the necklace they had so I took a risk... And it paid off! Yes you wait a while but they keep you up to date every step of the way and the item is hand crafted. The necklace arrived and is beautiful, I'm so happy with my purchase and would gladly order again!

8 March 2024
Unprompted review
Rated 4 out of 5 stars

Magnificent jewelry long wait time

Been ordering from here for years & in the past it's been magnificent all around. Even living in the United States & having stuff shipped straight from Australia I had no issues. Now that they've added a distribution center here in the states my last couple orders were not so great. One order took over a month before it even left the warehouse & had items missing & the other order took a couple weeks to leave the warehouse. I realize some stuff comes from Australia to the warehouse here in the states, but these items were in stock here. Once they actually ship its great, get my order in a couple days. The jewelry itself is amazing, absolutely love it!! That being said I will continue to order, but know it may take a month before I get it. I'm thinking the warehouse here in the states is new & hopefully they work the kinks out. Customer service is fantastic & did respond quickly to assure me my items were coming & they did it just took awhile. Overall really love the jewelry here & get a lot of compliments on it.

23 January 2024
Rated 5 out of 5 stars

Amazing company beautiful jewellery…

Amazing company beautiful jewellery excellent customer experience and service super quick delivery with emails letting you know every step of the way lovely packaging 100% recommend this company to all you won’t be disappointed thank you MJS *****

3 February 2024
Unprompted review
Rated 3 out of 5 stars

I ordered .50 on the blue stud earrings and .50 on the Tanzanite but received .25 and 1.0?!

I ordered .50 on the blue stud earrings and .25 arrived instead?! I’d prefer .50. Also, I ordered .50 on the light purple and 1.0 arrived instead?! I’d prefer .50 in the tanzanite color as well. I’ve been ordering from you for over 10 years and never had a problem with my orders. Maybe you can send the right sizes with a return slip and I can send these wrong sizes back. Thank you so much. Shauna Swaim

31 December 2023
Rated 1 out of 5 stars

I still don’t have my order

I still don’t have my order. Is this a scam?

13 December 2023
My Jewellery Story logo

Reply from My Jewellery Story

Hello Wendi,

We genuinely appreciate your communication regarding the frustration caused by the delay in receiving your order. Please accept our sincere apologies for any inconvenience this has caused.

Our team is actively monitoring your parcel, and a dedicated representative has reached out to you directly via email. We have provided the latest update from USPS, shedding light on the current status of your shipment.

Thank you for your understanding during this challenging time and are grateful for the opportunity to address and resolve this matter.

Rated 5 out of 5 stars

Fantastic product

Fantastic product, great price and quick delivery considering the holidays. Love both sets of earrings I ordered and will definitely be ordering more. Thank you! Stacey

30 December 2023
Unprompted review

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