International Institute for Complementary Therapists Reviews 93

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have been a practitioner and facilitator of energy medicine and sound healing for well over 25 years, and have fully enjoyed the services of IICT for the past 10 years. I always recommend this local... See more

Company replied

Rated 5 out of 5 stars

The Team at IICT made our Training provider application so very easy. The whole process was simple and straightforward and we had lots of support available to us if we needed it -RAW ENERGIES-

Company replied

Rated 5 out of 5 stars

I've been a member of IICT for many years and have always felt well supported. Any questions I’ve had have been answered promptly and professionally. It's excellent value for money, and it's clear tha... See more

Company replied

Rated 4 out of 5 stars

I have been with IICT for 5 yrs now and they have been very helpful if I needed anything like certificate's etc. I recently requested to add community service to my account just a few days ago and the... See more

Company replied

Company details

Written by the company

We are a professional body representing complementary therapists and the global natural therapy industry. We are a one stop shop covering the most comprehensive list of modalities in the world, with access to great value insurance cover, and no Continued Education Requirements (CPD). As experienced natural therapists, we understand the unique challenges to running credible, effective, and safe natural therapy practices. We do it to complement traditional approaches to health and wellness by empowering natural therapists to improve people’s lives around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

93 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

As a practitioner and teacher..

I have been a practitioner and facilitator of energy medicine and sound healing for well over 25 years, and have fully enjoyed the services of IICT for the past 10 years. I always recommend this local Australian business to new students and friends in the same and other similar fields. You can’t beat their offerings, efficiency and ease of communication! I love that they are based in the northern part of NSW where there is a true and entrenched appreciation for the wisdom of complimentary therapies.

1 April 2026
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Hi Anita, thank you for being part of our journey for so long and for your support. We're beyond grateful!

Rated 5 out of 5 stars

Many modalities under one association

As a member I can have multiple modalities recognised by one organisation. I have also had my course recognised.

17 March 2026
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

We’re so grateful for your feedback. Many thanks Marina!

Rated 5 out of 5 stars

Applying to be an approved training Provider with the IICT

The Team at IICT made our Training provider application so very easy. The whole process was simple and straightforward and we had lots of support available to us if we needed it

-RAW ENERGIES-

12 March 2026
Unprompted review
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Reply from International Institute for Complementary Therapists

Aww, thank you for the lovely review, Donna and welcome to IICT!

Rated 1 out of 5 stars

Unauthorised transaction & bad customer service

I was fine using IICT as an insurance provider until now, 2 days ago they made an unauthorised direct debit in a foreign currency in HKD which is a zero amount however they failed to let us know by email (in writing) that they were testing direct debit from their international account which was not authorised by paying members to agree to the testing. There were a few of us expressed concerns in their Facebook group and I had to tag them to read the thread. I sent them an email of my complaint and Jennifer "head of members services" apologised and stated that they are expanding internationally, without making any suggestions in improving their processes and notifying their members who are paying for their services and salaries. She said no one raised any concerns which is rubbish because she's aware of the Facebook post thread. She didn't want to deal with me anymore and sent a generic message hence my negative review of this company. I am taking my business elsewhere and I have been recommended AON or GSA in case you're experiencing issues with IICT. I have told my healer community about this too because no one should have their card direct debit regardless if it's zero, it was unauthorised and this should be reported.

10 October 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Hi Jessica,

We are sorry that you feel this way.

A small group of Members (less than 1%) may have had a “$0” transaction fee appear on their bank statements recently. This was an unforeseen issue and can be a side effect of international growing pains.

Rest assured, no charges were made against your account and all personal and financial information is held in a secure payment gateway with end-to-end encryption.

Growth is never easy or simple and we apologise for any negative impact this may have had on you and our members. Whilst we believe this is an issue for a small segment of our membership base, we feel it is important to ensure we are all on the same page.

A bit of background:
IICT has grown from a small collective to now supporting over 11,500 complementary therapists across 36 countries. To better serve this growth, we are now banking internationally whilst our head office remains in Byron Bay.

Helpful Reminders:
* No charges were made - your details are safe and securely encrypted.
* Moving forward, transactions will appear as “IICT GROUP” on members’ bank statements.
* Some banks (not all) may also charge a small international transaction fee. This fee varies depending on your bank between 1.5–3.5% fee. This small cost helps us maintain low, member-friendly pricing.
* IICT still remains proudly headquartered in Byron Bay, NSW.

As businesses grow, unforeseen circumstances can occur, and you and indeed all of our members' data are safe and secure.


Warm regards,
Lawrence Ellyard

Founder & Managing Director
International Institute for Complementary Therapists (IICT)

Rated 5 out of 5 stars

So much more than expected

There is so much additional free info available for members to help them set up their practice.

5 May 2025
Unprompted review
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Reply from International Institute for Complementary Therapists

Thanks a bunch for your lovely words, Cheryl! :)

Rated 5 out of 5 stars

Customer Service

I called to make a query I have to say I always receive friendly courteous customer service from all the staff at IICT when ever I have had to call them. It so good to actually have a great company to deal with who values good old fashioned customer service, which is so under valued in today’s society.

3 March 2025
Unprompted review
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Reply from International Institute for Complementary Therapists

Hi Karen, we’re so thankful for your support and thrilled we could deliver a good experience. :)

Rated 5 out of 5 stars

Chakradance™ has been connected to IICT…

Chakradance™ has been connected to IICT since its inception. IICT is committed to supporting complimentary therapists and offers a personalized, heartfelt interaction with its members. Through IICT, members worldwide are able to obtain affordable insurance and the tools offered through the membership itself are invaluable. The library is immense and the resources such as waivers and social media calendars make organizing a practitioner's healing business much easier. Being able to connect with other providers in the IICT FB group is another added bonus. Being an IICT approved provider is an absolute privilege and we hope others can experience the professionalism and support of IICT for themselves.

1 May 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Thank you Angela! Lovely reviews like yours really keep us motivated to do what we love. :)

Rated 5 out of 5 stars

IICT have been so easy to deal with

IICT have been so easy to deal with. It has made having insurance easy and fuss free. I have needed to contact them for a couple of questions/clarification, they are easy to get a hold of, you speak to local people and they were very helpful.

1 May 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Hi Vanessa, thank you so much for sharing your experience. It means a lot to us! :)

Rated 5 out of 5 stars

Clear communication

Clear communication, professional service, and an easy onboarding process. IICT has been reputable and straightforward to work with so far.

30 April 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Thank you for your lovely words Christa! :)

Rated 5 out of 5 stars

IICT have been so helpful and…

IICT have been so helpful and supportive over the years. I have modalities added from 3 different training providers and it's all covered by IICT! Plus all the benefits one gets with membership and a knowing that the work I do is backed by such a well known, affordable and business that's in alignment with my values as a practitioner.

1 May 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

What a treat to read your words, Belinda. Thanks so much for the love! :)

Rated 4 out of 5 stars

I have been with IICT for 5 yrs now and…

I have been with IICT for 5 yrs now and they have been very helpful if I needed anything like certificate's etc. I recently requested to add community service to my account just a few days ago and they came back to be a day later saying I was approved it was so seamlessly integrated into my account and insurance just had to send them my certification . I would personally recommend this company to anyone starting out or needing to switch providers. They also always send you an email a month before to confirm if you still want to stay on with the company before your renewal date .

18 April 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Your lasting support means so much – thank you Sharon!

Rated 5 out of 5 stars

Keeps me up to date of everything I…

Keeps me up to date of everything I need to know, without bombarding me. Reminds me in a timely fashion, when my payments are due.

30 April 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Thanks much Aliya! We're glad you felt looked after. :)

Rated 5 out of 5 stars

Insured!

IICT made it possible for me to obtain insurance for my new health coaching business, when others failed to recognise my modality. Thank you IICT for providing a helpful, streamlined, & friendly service.

7 February 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Appreciate you Carrie! So glad we could be part of your journey.

Rated 5 out of 5 stars

Inquiries always resolved quickly

IICT is quick to respond with my inquiries.

They communicate through the whole process, until the desired result is reached.

When I upload new information, and/ or make a request, the process is quick and easy.

28 April 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Cheers for the lovely review, Barb!

Rated 5 out of 5 stars

Empowering Natural Therapists Every Step of the Way

The International Institute for Complementary Therapists (IICT) has been an excellent support for my professional journey. Their membership options are flexible, and their coverage of a wide range of modalities is impressive. The team is responsive, professional, and genuinely committed to helping practitioners succeed. I highly recommend IICT to anyone in the natural or complementary therapy field looking for credibility and ongoing support.

20 December 2024
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

We’re so grateful for your support and encouragement. Thank you Matt!

Rated 5 out of 5 stars

Going the extra mile to make sure…

Going the extra mile to make sure communications are working and my business is supported.

30 April 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Thanks Donna! We're pleased you’re happy with our service!

Rated 5 out of 5 stars

Fabulous Membership Team and Comprehensive Coverage

Wow, what a great team at IICT. Very helpful and professional - went above and beyond to support the process for one of my historical qualifications being recognised, so I could get Professional Indemnity Insurance. Love that all my Complimentary & Alternative Medicine modalities are in one convenient membership and covered by Professional Indemnity Insurance at an exceptional great price. Big fan.

21 January 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

Yay! We’re stoked you had a good time with us. Thanks for the kind feedback Fiona!

Rated 5 out of 5 stars

True to their roots with genuine desire to support

I love the way they have stayed true to their roots and have offered a supportive and informative space for complementary therapists to be part of a greater community. There is a sense of trust and genuine goals to assist therapists in the work that they do working as one for the greater good of all. As a first time kinesiologist branching out to start my own business i found this organization to be most in alignment with my needs and so today I became a member.

29 April 2025
Unprompted review
International Institute for Complementary Therapists logo

Reply from International Institute for Complementary Therapists

This kind of feedback keeps us going – thank you Silvana!

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