Holo Alert Reviews 

231
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The watch arrived as indicated and I received a voice mail advising me to charge the device then call for assistance with the set up. Placed a test call. Neal was very helpful walking me through the... See more

Rated 5 out of 5 stars

I had a very pleasant and informative conversation with Ara (a real person). Directions were very clear and my questions were answered completely. The call did not take long at all. Alan B. for Bre... See more

Rated 5 out of 5 stars

Easy to set up looking forward to having this safety device and like the idea that it goes with me anywhere in Canada

Rated 4 out of 5 stars

Have just received my emergency alert device. It was delivered in three business days. 😊. Customer support for setup and activation has been great. I’m a little confused as the blue call light is s... See more

Company details

  1. Emergency Care Service
  2. Security System Supplier

Written by the company

Holo Alert is a leading Canadian Medical Alert provider, specializing in wearable emergency devices that include: automatic fall detection, GPS location services, and 24/7 care monitoring.


Contact info

4.8

Excellent

TrustScore 5 out of 5

231 reviews

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No recent history of asking for reviews

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4.8

All reviews

(231)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David was my personal rep

David was my personal rep. He was very. He was very thorough in explaining the system leaving little room for questions. We had a personal conversation as well and he was very patient listening to me and my thoughts. He spent all the time necessary in listening to me and my concerns. He was one of the main reasons I went with this system and am glad I did. He followed up with me after I received the fob and I had already activated it and was wearing it

27 June 2023
Unprompted review
Rated 5 out of 5 stars

John Montana's Review

John Monrano was my rep and he was Awesome to say the least. I would highly recommend Halo or John to represent them for a Halo Safety Alert. John was very Professional and. considerate in all my dealings and represented the company in every way during our conversations.

4 July 2023
Unprompted review
Rated 5 out of 5 stars

David was my personal rep

David was my personal rep. He was very. He was very thorough in explaining the system leaving little room for questions. We had a personal conversation as well and he was very patient listening to me and my thoughts. He spent all the time necessary in listening to me and my concerns. He was one of the main reasons I went with this system and am glad I did. He followed up with me after I received the fob and I had already activated it and was wearing it
A pleasure to deal with and a asset to the company and as a concerned individual!
He rates a 10 out of 10 in my book!
Thank you David!!!

21 June 2023
Unprompted review
Rated 5 out of 5 stars

I have my Holo for a month and can't…

I have my Holo for a month and can't say enough about it. But first I would like to thank John Montano for his expertise in explaining the Holo functions. He was very profesional and answered all my questions in an easy to understand manner. Secondly I had 2 incideents where I set off the system.....both by accident. I hit the SOS button and had to dig thru bag to press the SOS button to deactivate it. I was not quick enough and the call centre was talking to me within 20 seconds or so. The other time I knocked the Holo off my night table and it went under the bed. Again the call centre was inquiring if I was all right while I sheepishly explained what had happened.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

John Montano- excellent customer service

John Montano, our customer service rep was extremely helpful in explaining how the device works, and what to do in any emergency situation where my husband might fall or falls. He listened to and answered all of our many questions quite thoroughly. I appreciated him phoning to let me know that our unit had arrived at the post office, and again to help us activate and make sure the device is working properly. He is an asset to the company.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Well worth the click!

Clicking on a Facebook add can be less than ideal but this company, Mathew specifically, is the exception. Mathew has done everything he said and the product is exactly as advertised. As someone who misses my independence after and MVA, this give me (and my care givers) a bit more confidence. Thanks very much!!

29 May 2023
Unprompted review
Rated 5 out of 5 stars

Everyone should have one!

I'd been pondering getting a security device for about 2 yrs now and when I got the call, the timing was perfect. The agent, John Montano answered all my questions politely, patiently and confidently. I felt reassured that this was the system for me. I promptly received the unit and John patiently helped me set the system up in no time. Such an easy system, at a
reasonable price. I makes me feel much safer knowing I have it and it really reassures my family. Thanks John!!! Your pleasant manner was a big plus and I thank you for your understanding with the slight delay with the set up. Now I am reassured knowing I can get help at the touch of a button!

19 May 2023
Unprompted review
Rated 5 out of 5 stars

My Holo experience

Today I received my Holo Alert. From the time I first contacted the company's Matthew Toth until I completed the setup, the experience has been simple, pleasant and reassuring. Matthew carefully went through the features of the device and had me complete a test call. I am very happy with this experience.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Thank you David for helping me through…

Thank you David for helping me through the ordeal of purchasing and setting up of my device. Testing went great and so was the test, lol, I gave it. I went to show the device to my son and dropped it on the floor. My chin hit my chest, I was shocked by what had happened. The response was activated immediately and then I had to explain what had happened. Thank goodness no one was needed. I hope that doesn't happen again. When an emergency is needed I don't want to go down as the "Girl who cried wolf". Thanks for being quick about answering the call, and understanding.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

John Montano

John Montano, with Holo Alert, was a fantastic resource as we decided to purchase the device. He treated us with respect, he was always available when we needed him, and he guided us through the process step-by-step. We appreciate the product itself because it could save my partner's life, and we appreciate the customer service we received before, during, and after the purchase. We know we can rely on Holo Alert to help us with anything we need.

5 May 2023
Unprompted review

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