Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have no issues with the purchase and delivery of the product. We only received the product yesterday and used it last evening. At this stage it appears to be working after just one application, t... See more
Company replied
First thing first....the product is fantasic and works as good as advertised. I paid extra for the 2.0 version. There is nothing on the label or on the paperwork that tells me that is what I received.... See more
Company replied
I would not have believed that a cream could help ease my sciatica pain, I could feel quite a difference after the first application. I’m using the magnesium capsules now as well, and have completed... See more
Company replied
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful expensive for just 3 little jars
Awful expensive for just 3 little jars
But does a good job
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Michel,
Thank you for your review and for sharing your honest feedback!
We're delighted to hear that Total Relief has been doing a good job for you. At the same time, we understand your concerns about the price and the size of the jars.
Our formula is highly concentrated, so only a small amount is needed with each application, allowing each jar to last longer than many customers initially expect. We always strive to provide a product that delivers value through its quality and effectiveness.
If you decide to order again in the future, please feel free to reach out to our support team first. We'd be happy to check for any available discounts or promotions to help you get the best possible value.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Hoping for permanent results
The product was shipped quickly and without fuss. I have just started using the cream on my knees, which are always hurting. The cream appears to be working and I love the fresh, clean smell. Looking forward to using this daily to see if it actually helps lessen the damage.
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Barbara,
Thank you for your wonderful 5-star review!
We're delighted to hear that your order arrived quickly and that your experience has been smooth from the start. It's great to know you're enjoying the fresh, clean scent of Total Relief and that you're already noticing positive early results.
We hope that with consistent use, Total Relief continues to provide the comfort and support you're looking for. If you ever have any questions or would like tailored guidance on getting the most out of the product, please don't hesitate to reach out—we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The magnesium cream really does help…
The magnesium cream really does help with the pain in my knees and wrist, from arthritis. It did take a few applications before we could feel the effects. Have already mentioned it to a few friends.
3 July 2026
Unprompted review
Reply from MyHiRelief
Hi Ben,
Thank you for your wonderful 5-star review!
We're delighted to hear that Total Relief has been helping you. It's also great to hear that, while it took a few applications before you noticed the effects, the cream has become a valuable part of your routine.
We truly appreciate you recommending Total Relief to your friends. Word-of-mouth from satisfied customers means so much to our team and motivates us to continue providing quality products and excellent service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
A new product that will still need more…
A new product that will still need more time to properly evaluate.
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Rodney,
Thank you for your review!
We appreciate you giving Total Relief a try and sharing your early impressions. We completely understand that it can take a little time to properly evaluate a new product, and we're grateful you've shared your honest feedback.
We hope that with continued, consistent use, you'll continue to have a positive experience. If you have any questions or would like tailored guidance on getting the most out of Total Relief, please don't hesitate to reach out at support@myhirelief.com —we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
A lesson learned
While I do still have some pain in my knees, I learned, when I stopped using the cream before bed, how much it was helping.....after three nights of substituting biofreeze, my knees were incredibly painful. Groing back to your cream twice a day made things much better within a couple of nights.
20 July 2026
Unprompted review
Reply from MyHiRelief
Hi Jane,
Thank you for your review and for sharing your experience!
We're glad to hear that Total Relief has been helping provide comfort for your knees. It's encouraging to know that you noticed a difference when you paused using the cream and experienced improved comfort again after returning to your routine.
We truly appreciate you taking the time to share your honest feedback. We hope that with continued, consistent use, Total Relief remains a helpful part of your daily wellness routine.
If you ever have any questions or would like tailored guidance on getting the most out of the product, please don't hesitate to reach out—we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The experience with support staf…
The experience with support staff emailing was expediant and were researched and reply sent.
Only just received my order yesterday and just used it last night. Some areas it was placed seemed to work better than others. I will continue using it to see the progression of its efficacy. Love the smell and feel oh the product. Praying it will help the areas with continued use that are further along.
25 July 2026
Unprompted review
Reply from MyHiRelief
Hi Theresa,
Thank you for your review and for taking the time to share your experience!
We're delighted to hear that you found our support team responsive, thorough, and helpful. It's also wonderful to know that you've had a positive first impression of Total Relief and that you love its scent and feel.
Since you've only just begun using the product, we hope that with continued, consistent use, you'll continue to experience positive results. We appreciate you sharing your honest observations and look forward to hearing how things progress.
If you ever have any questions or would like tailored guidance on getting the most out of Total Relief, please don't hesitate to reach out—we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Total Relief Blunder
I dealt with a man name Jereck on the 27th of July. He understood my complains. I was told to return the items mailed to me at my own expense. Based on the amount of money that was taken off my card it would be more than the one jar I was trying to buy. I refused to pay for return shipment for items that I have not ordered. I still have not received any shipment from your company.
Sonia Buchanan
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Sonia,
Thank you for your wonderful 5-star review!
We're delighted to hear that Jereck was able to assist you with professionalism and understanding. Providing thoughtful and attentive support is very important to us, and we're glad your experience with our team reflected that.
We also appreciate you sharing your concerns regarding your order and the return process. Our support team has already reached out to you with full details. If you don’t see their message in your inbox, please check your spam or junk folder.
Thank you for choosing MyHiRelief. We truly appreciate your support and look forward to assisting you whenever you need us.
Kind regards,
MyHiRelief Team
fast and pleasant response to my…
fast and pleasant response to my questions
2 August 2026
Unprompted review
Reply from MyHiRelief
Hi Andrea,
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our responses to your questions both prompt and pleasant. Providing friendly, timely, and helpful support is something our team strives for every day, so your kind feedback means a great deal to us.
Thank you for choosing MyHiRelief. We truly appreciate your support and look forward to assisting you whenever you need us.
Kind regards,
Aga
MyHiRelief
Thank for my first jar
Thank for my first jar. I am waiting on the newer cream to arrive . The order was fine upon arrival. I just start using the cream. I do not have a testimony as of now
1 August 2026
Unprompted review
Reply from MyHiRelief
Hi Demetrius,
Thank you for your wonderful 5-star review!
We're delighted to hear that your order arrived smoothly and that your first experience with MyHiRelief has been a positive one.
Since you've only recently started using Total Relief and are waiting for the newer cream to arrive, we hope you'll continue to see positive results with consistent use. We'd love to hear about your experience as you continue your wellness journey.
If you ever have any questions or would like tailored guidance on getting the most out of your products, please don't hesitate to reach out—we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
If you are from canada DO NOT buy
If you are from canada DO NOT buy. It doesn’t work and the return is a nightmare. You have to pay S/H and customs. I have been waiting for over a month and have not been reimbursed.
30 June 2026
Unprompted review
Reply from MyHiRelief
Hi Tracy,
Thank you for taking the time to share your experience. We're sorry to hear that Total Relief did not provide the results you were hoping for.
While many customers find meaningful relief when using Total Relief consistently, we understand that everyone is different. Results vary depending on your specific condition, its severity, and other personal factors — and we fully respect that your experience did not meet your expectations.
Regarding your return, as an international company, we do not provide prepaid return labels, so customers are responsible for arranging and covering return shipping, including any applicable customs fees. These details are outlined during the checkout process and in our return policy on our website.
Normally, we process refunds only after receiving and inspecting returned items. International returns can take longer due to customs and transit steps, however, our warehouse has already confirmed receipt, and your full refund has been issued.
We’ve already sent you full refund details via email; please check your spam/junk folder
We appreciate your patience and understanding.
Best regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Teresa,
Thank you for your review!
We're glad to hear that Total Relief has been able to provide some relief for the discomfort in your knees. We hope that with continued, consistent use, it remains a helpful part of your daily wellness routine.
If you ever have any questions or would like tailored guidance on getting the most out of the product, please don't hesitate to reach out—we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Lotion…
I just received the lotion and haven't had a chance to use it but it smells good.
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Karla,
Thank you for your 4-star review!
We're glad to hear that your first impression of Total Relief has been positive and that you enjoy the pleasant scent of the cream. Since you've only just received your order, we hope you'll have a great experience as you begin using it.
We'd love to hear your thoughts after you've had more time to try the product. If you have any questions or would like guidance on how to incorporate Total Relief into your routine, please don't hesitate to reach out—we're always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I really like your product
I really like your product. It helps my shoulders tremendously. I’m scheduled for shoulder surgery on August 13th. Hopefully I won’t need quite as much after this but will still use on my feet to help with restful sleep. Thanks so much. Terry
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Terry,
Thank you for your wonderful 5-star review!
We're delighted to hear that Total Relief has been helping provide comfort. Knowing that our product has made a positive difference means so much to our team.
We sincerely appreciate you sharing your experience with us. We wish you all the very best with your upcoming shoulder surgery on August 13th and hope everything goes smoothly. We also hope Total Relief continues to be a helpful part of your wellness routine during your recovery and beyond.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Total Relief helps with my sciatica…
Total Relief helps with my sciatica pain in my right hip!!
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Patricia,
Thank you for sharing your experience and for your review!
We're glad to hear that Total Relief has been helping provide comfort for your right hip discomfort related to sciatica. Knowing that our product has become a helpful part of your routine means a great deal to our team.
We truly appreciate you taking the time to share your feedback. Your experience helps us continue improving and supporting our customers with quality products and service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
This product really works
This product really works, it helps with my pain. Thanks my doctor that recommended it and thanks the company that made this product.
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Vilma,
Thank you for your wonderful 5-star review!
We're delighted to hear that Total Relief has been helping ease your discomfort and making such a positive difference for you. It's especially rewarding to know that your doctor recommended our product and that it has met your expectations.
Your kind words mean so much to our team and inspire us to continue providing quality products that support our customers' wellness.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The relief is almost instant
The relief is almost instant, and it lasts!
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Kathy,
Thank you for your wonderful 5-star review!
We're thrilled to hear that you've experienced almost instant relief and that the effects last. Knowing that Total Relief is making such a positive difference for you means a great deal to our team.
Thank you for taking the time to share your experience. Your feedback inspires us to continue providing quality products that help our customers enjoy greater comfort every day.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Received product in a timely manner
Received product in a timely manner. Seems to be helping with my hand pain and stiffness.
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your wonderful 5-star review!
We're delighted to hear that your order arrived promptly and that Total Relief is already helping with the discomfort and stiffness in your hands. It's always rewarding to know our customers are beginning to experience positive results.
Thank you for taking the time to share your experience. Your feedback means a great deal to our team and motivates us to continue providing quality products and excellent service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The lotion cream is very good but the…
The lotion cream is very good but the delivery was very horrible. It was very late and USPS after I had a tracking number after 3 days of non redelivery they couldn’t not fine it and they said no tracking number. U had to go very sick that I am to Post office and argue w@ them and then they found the package. I am not happy at all w@ the delivery
1 August 2026
Unprompted review
Reply from MyHiRelief
Hi Maria,
Thank you for your review and for sharing your honest experience with us.
We're pleased to hear that you found Total Relief to be a good product and that you are happy with the cream itself. We truly appreciate your feedback regarding the delivery experience and understand how frustrating it must have been to deal with delays and tracking issues, especially while you were not feeling well.
While deliveries are handled by the carrier once the package is in transit, we understand the importance of a smooth and reliable delivery experience. We appreciate you bringing this to our attention, and we'll continue working to improve the overall customer experience.
If you ever have any questions or need assistance with your order, please don't hesitate to reach out. Our team is always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Helps with arthritis pain relief
I suffer with osteoporosis and psoriatic arthritis, this cream has helped with pain relief alongside my prescribed medications.
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi Janice,
Thank you for your wonderful 5-star review!
We're delighted to hear that Total Relief has been helping provide comfort from your arthritis-related discomfort alongside your prescribed medications. Knowing that our product has become a helpful part of your daily routine means a great deal to our team.
We truly appreciate you taking the time to share your experience. Your feedback encourages us to continue providing quality products that support our customers' wellness journeys.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It's worth it.
The experience was great.\n The product worked well other than a couple of pills that I'm on my blood pressure dropped, and I was told to stop using it.\n Other, not everything else was fine.
3 August 2026
Unprompted review
Reply from MyHiRelief
Hi John,
Thank you for your wonderful 5-star review and for sharing your experience with us.
We're delighted to hear that you had a great experience and found Total Relief to be effective. It means a great deal to know that the product worked well for you.
We also appreciate you mentioning your experience with your blood pressure. Your health and safety are always the top priority, and we fully support following the advice of your healthcare provider regarding the use of any product alongside your current medications.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you the very best for your continued health and wellness.
Kind regards,
Aga
MyHiRelief
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.