Slight mix up on tests, which was swiftly and very effectively resolved. Not many firms would have the CEO call a customer to expedite a fresh test. Very courteous and efficient handling of the whol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use and register. Posted as instructed and received updates via log in through the emails, which was great. Results came through mostly great but one had failed to meet the criteria, stating i... See more
Company replied
Quick, efficient and easy tests to do with good explanations for each thing tested. I found the Vitamins and Minerals test particularly informative. Having the gene type is also great for further inv... See more
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It confirmed what I thought that I have sensitives. I think the instructions on how to use this product could be better and easier to understand. Watching the YouTube videos on repeat helped. With you... See more
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Company details
About MyHealthChecked
Written by the company
Take charge of your health
Our at-home blood, rapid and DNA tests provide personalised and simple health information and expert advice to support you to optimise your health.
Available in-store and online at
Contact info
The Maltings, CF24 5EA, Cardiff, United Kingdom
- 020 3371 3537
- care@myhealthchecked.com
- myhealthchecked.com
4.4
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Easily followed the instructions to take the blood but made a mistake with one of the numbers to register the test and realised this after posting. The speed of replying and customer service was excellent, they sorted it and I received my results a couple of days later.
Definitely recommend.
21 April 2026
Unprompted review
Reply from MyHealthChecked
We're really glad to hear that you found the instructions easy to follow, and that our team was able to quickly resolve the issue with your registration Lena. We're pleased we could step in and get everything sorted swiftly for you.
It’s also fantastic to hear your results reached you promptly. We appreciate your recommendation and are always here if you need any further support.
Kind regards,
Team MHC
from start to finish help was at hand…
from start to finish help was at hand if needed, whole process went smoothly and results back within 48 hours
9 April 2026
Reply from MyHealthChecked
Thank you for your kind review Julie. We are always here to help our customers and ensure they have a smooth and reliable service. We are pleased to hear this was the experience for you. Should you need anything further, please do not hesitate to reach out.
Kind regards,
Team MHC.
Reply from MyHealthChecked
Thank you for your kind review Barry! We strive for excellent service here at MyHealthChecked and its great to hear that this was the case for you. We look forward to welcoming you back and assisting you with your next test.
Kind regards,
Team MHC.
Sample sent Monday morning and results…
Sample sent Monday morning and results back Tuesday evening. Remarkable service!
14 April 2026
Unprompted review
Reply from MyHealthChecked
Thank you for your kind review Will! A fast and reliable service is exactly what we strive for here at MyHealthChecked and its great to see that this was the case for you. If you need any further assistance, we would be happy to help!
Kind regards,
Team MHC.
Reply from MyHealthChecked
Thank you for your feedback! We’re really pleased to hear that you found the process straightforward, fast, and easy to understand, that’s exactly what we strive for. We appreciate you taking the time to share your experience and hope to support you again in the future.
Kind regards,
Team MHC.
Unbelievable!
Unbelievable!
Great service.
Cholesterol test undertaken following clear instructions for test and posting.
Results two days later.
Wow!!
I would highly recommend this service.
9 April 2026
Reply from MyHealthChecked
Thank you so much for taking the time to leave such a fantastic review! We’re delighted to hear that you found the instructions clear and the turnaround time impressive. Getting results back quickly and smoothly is exactly what we aim for. Your recommendation really means a lot to us, and we’re glad we could support you with your cholesterol test. Thanks again for choosing our service!
Kind regards,
Team MHC.
Prompt Service
I took the blood sample one morning,sent it off and received the results within two days. This is excellent service,one which I will use again. Thank you
2 April 2026
Reply from MyHealthChecked
Thank you for taking the time to share your feedback. We’re delighted to hear that you received your results so quickly and that you were pleased with the service. Providing a fast and reliable experience is very important to us, and it’s great to know we met your expectations.
We look forward to supporting you again in the future.
Kind regards,
Team MHC.
I was amazed as to how quickly I got my…
I was amazed as to how quickly I got my blood test kit and also results back. And I can now take these as requested to my own GP.
2 April 2026
Reply from MyHealthChecked
Thank you for your kind review, David. We’re delighted to hear that our service has supported your health journey in such a fast and efficient way. Providing clear, timely health insights is something we take great pride in, and it’s wonderful to know this made a positive difference for you. We truly appreciate your feedback and look forward to continuing to support you in the future.
Kind regards,
Team MHC.
Peace of mind
Quick results and a comprehensive explanation from the clinician.
Excellent communication throughout
2 April 2026
Reply from MyHealthChecked
Thank you for your kind review Kate. Providing a clear and efficient service is something we really strive for here at MyHealthChecked. We pride ourselves in effective communication and ensuring our customers are satisfied throughout their journey with us.
If you need anything further, please do not hesitate to reach out.
Kind regards,
Team MHC.
Results received very promptly
10 March 2026
Reply from MyHealthChecked
Thank you for your review. Providing a prompt and efficient service is something we really strive for here at MyHealthChecked, so it’s great to hear we’re meeting your expectations!
If you need any assistance, please do not hesitate to reach out.
Kind regards,
Team MHC.
The analysis and notification of my…blood samples.
The analysis and notification of my results were very quick. The results were detailed and clearly explained.
11 March 2026
Reply from MyHealthChecked
Thank you for your kind review. We truly appreciate your feedback and are delighted to hear that the process was quick and straightforward for you. We take pride in offering a fast and efficient service that provides our customers with clear, reliable health insights.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Team MHC
Reply from MyHealthChecked
Thank you for taking the time to leave a review! We're delighted to hear that you found the test easy to use and that your results were returned so quickly.
We really appreciate your feedback.
Kind regards,
Team MHC.
Missing results
Test was easy to do with Very quick results, but you have to log in to see they are back.
Was only given half the results with no explanation why.
Sadly the results we didn’t get were one of the main results we wanted.
12 March 2026
Reply from MyHealthChecked
Thank you for sharing your feedback. We’re glad to hear that you found the test easy to complete and that your results were returned quickly.
When only part of a result is available, it usually indicates that the laboratory was unable to produce a valid result for one or more biomarkers. This could be due to haemolysis, sample clotting, insufficient sample volume. In these situations, customers are contacted with the option to provide a new sample to be sent to our lab to test against and attempt to obtain those missing results.
We would welcome the opportunity to review your individual case. If you could get in touch with our Customer Care team, they will be able to look into this further and provide guidance on the next steps. care@myhealthchecked.com
We look forward to hearing from you.
Kind regards,
Team MHC.
A really useful service to help look after your own health.
I found the kit easy to use. Processing of my sample was quick and analysis of my results by a doctor really helpful. The speed of process and analysis removed a lot of the anxiety around waiting for test results.
10 March 2026
Reply from MyHealthChecked
Thank you so much for taking the time to share your feedback! We're delighted to hear that you found the kit easy to use and that your sample was processed quickly. It’s great to know that the doctor’s analysis was helpful and that the overall speed of the process helped ease any anxiety while waiting for your results.
Your experience is exactly what we aim for, and we're grateful you chose MyHealthChecked.
Kind regards,
Team MHC.
Reply from MyHealthChecked
Thank you so much for your wonderful review! We’re delighted to hear that you found our service fast and efficient, and that our team could provide the helpful, informed support you needed. Your feedback means a lot to us, and we’re always here if you need anything else.
Thanks again for taking the time to share your experience!
Kind regards,
Team MHC.
Reply from MyHealthChecked
Thank you for your review. We are pleased that you are happy with the product and services provided. Please let us know if we can be of any further support.
Kind regards,
Team MHC.
Speedy turnaround
Getting the test kit in good time and the speed of response- both were excellent.
6 March 2026
Reply from MyHealthChecked
Thank you for your review! We’re delighted to hear that you received your test kit promptly and that the turnaround time on your results met your expectations.
Your feedback means a lot to us and thank you for choosing our service!
Kind regards,
Team MHC.
Clear guidance and communication from…
Clear guidance and communication from start to finish thanks
3 March 2026
Reply from MyHealthChecked
Thank you for your review! We’re so pleased to hear that you found the guidance and communication clear throughout the entire process.
We really appreciate you taking the time to share your experience and thank you for choosing us!
Kind regards,
Team MHC.
Easy to use kit
Easy to use kit, instructions were very clear. Results came back very fast. Will definitely use again
4 March 2026
Reply from MyHealthChecked
Thank you so much for your review! We’re really pleased to hear that you found the kit easy to use and the instructions clear. It’s great to know your results came back quickly too.
We truly appreciate your feedback and we’d be delighted to support you again in the future!
Kind regards,
Team MHC.
Reply from MyHealthChecked
Thank you for your review! We’re really glad to hear that you found the instructions clear and the communication throughout the process helpful. It’s also great to know your results arrived quickly.
We appreciate you taking the time to share your feedback and thank you for choosing us!
Kind regards,
Team MHC.
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