Dr. Kailash Mylvahan. and the whole staff is simply amazing. From the pleasant operators on the phone, to a safe and calm medical and dental facilities. I'm in awe on how much every secretary, doctor... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ive been a member at MHC for several years now - I want to give an exceptional mention to my dentist Dr Serafeim - hes just brilliant! by far the best dentist i've ever met. He takes pride in his work... See more
Company replied
This review is really for Kyle he is simply amazing ! Not the doctor Kyle is I hope management , or he should be he is super helpful , a natural communication angel . He can be contacted at customer s... See more
Company replied
I had a very positive experience with Dr Stefano for my implant and sinus lift procedure. He is an excellent surgeon who made me feel comfortable and confident throughout the whole process. The p... See more
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Company details
Written by the company
MyHealthcare Clinic is a comprehensive healthcare provider offering an array of medical and dental services designed to meet the needs of individuals and families. With convenient locations across London, our commitment to quality care and patient satisfaction ensures that you receive the best possible treatment close to home.
Contact info
5-11 Vanston Place, SW6 1AY, London, United Kingdom
- 0207 099 5555
- info@myhealthcareclinic.com
- myhealthcareclinic.com
4.3
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Disappointed as no value added by having the consultation
My appointment was booked as a follow-on from a Randox Health everywoman healthcheck, following the results of the bloodtests which I had received 2 weeks before the appointment.
I was very disappointed with the appointment.
I had made the appointment with a named doctor, but when the meeting started (late) it was with different doctor. I didn’t have any particular reason to select one doctor over another in the practice as I don't know anything about them, so it didn’t really matter that there was a change of doctor, but I was not informed prior to the call and not given a choice (in case I did have a reason).
The doctor started the call late and the call ended early.
When I made the appointment, I was asked if there was anything I wanted to discuss and I wrote a few sentences, but my questions had not been reviewed prior to the call. When I pointed it out to her, she read it outloud, but then proceeded to just read aloud the rest of my results.
This was a complete waste of time as I know how to read and had already read through the report.
She did not have any perceptive comments or questions regarding any of the results or my health history or put any of the results in context.
The one follow-up recommendation she had was following up on a result that I had to point out to her as she had skipped over it.
It was a complete waste of time and money.
14 May 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear MW
Thank you for taking the time to share your experience with us.
We sincerely apologize that your appointment did not meet expectations and for the frustration this caused.
We take feedback of this nature very seriously, as it helps us identify areas where we can improve. To assist us in investigating this matter further, we kindly ask that you contact My Healthcare Clinic directly (0207 099 5555) with your details. This will allow us to review your case thoroughly and ensure appropriate steps are taken.
Your comments are important to us, and we remain committed to supporting our patients with the highest standards of care.
Kind regards
MyHealthcare Clinic
Dr Serafeim was excellent.
7 May 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Ronan Conlon
Thank you so much for your five‑star review.
We’re delighted to hear that Dr Serafeim provided excellent care and made such a positive impression. Your feedback means a great deal to us, and we look forward to welcoming you back to MyHealthcare Clinic in the future.
Kind regards
MyHealthcare Clinic
Dr Falconer
My family and I have been members of MyHealthcare for many years. Since moving to West London, I have been attending the Chiswick branch and seeing Dr Paula Falconer.
Fristly, as a member, I was able to book a next-day, face-to-face GP appointment online with complete ease (something that isn’t possible through the NHS). With past experience as well, I am always very impressed and appreciative of the level of access to GP's that MyHealthcare provides.
I have seen Dr Falconer twice in the past 12 months for two separate health issues, and on both occasions I have been very pleased. She takes the time to listen carefully and ask lots of questions. Both of her diagnoses have been spot on. I am also quite prone to health anxiety. Particularly yesterday, Dr Falconer's calm, reassuring manner has really helped to ease that anxiety. I’m very grateful for that.
I would also like to thank the receptionist who was working at the Chiswick branch yesterday (17/04) for being very welcoming and professional.
17 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Lara.
Thank you for your detailed and thoughtful review. We are delighted to hear that you and your family have been long‑standing members of My Healthcare Clinic and that your recent experiences at our Chiswick branch with Dr. Paula Falconer have been so positive.
We are pleased that the ease of booking appointments and the accessibility of our GP services have met your expectations. It is wonderful to know that Dr. Falconer’s attentive, thorough, and reassuring approach has provided you with both accurate diagnoses and peace of mind. Supporting our patients with professionalism and compassion is at the heart of what we do, and your feedback reflects this commitment.
We also greatly appreciate your recognition of our receptionist’s welcoming and professional manner during your visit. Every member of our team strives to ensure that patients feel valued and cared for from the moment they arrive.
Thank you once again for your trust in My Healthcare Clinic. We look forward to continuing to provide you and your family with exceptional care.
Kind regards
MyHealthcare Clinic
Exceptional dental care with Dr Serafeim
My dental treatment and care at my healthcare clinic with Dr Serafeim Petousis have been exceptional. Every visit is thorough and informative, and I always feel genuinely welcomed and at ease. The level of professionalism and attention to detail really stands out, making each appointment a positive experience. It’s not often you can say you look forward to visiting the dentist, but I truly do.
18 December 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear K.C
Thank you so much for your thoughtful 5‑star review and for sharing your experience with Dr. Serafeim Petousis.
We are truly delighted to hear that your dental care has been exceptional and that each visit leaves you feeling welcomed, informed, and at ease.
Our team takes great pride in delivering thorough, professional, and compassionate care, and it is wonderful to know that this has made such a positive impact on your experience.
Hearing that you look forward to visiting us is one of the highest compliments we could receive.
Kind regards
MyHealthcare Clinic
Dr Falconer was very practical.
17 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Richard Barden.
Thank you for your kind words and for recognizing Dr. Falconer’s practical approach to care.
We truly appreciate your feedback and are delighted to know that her professionalism and straightforward manner made a positive difference in your experience.
Your trust in our practice means a great deal to us, and we remain committed to providing care that is both effective and patient‑focused.
Reviews like yours inspire us to continue striving for excellence in the service we deliver
Kind regards
MyHealthcare Clinic
Exellent and friendly service
15 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear David Lewis
Thank you for your kind feedback.
We’re really pleased to hear you had an excellent and friendly experience with us. We truly appreciate you taking the time to leave a review.
Kind regards
MyHealthcare Clinic
I had an amazing experience with Dr…
I had an amazing experience with Dr Serafeium and Anjali. I was really happy with the outcome of my visit and I will definitely be coming back. They were both patient and very kind. From the moment I walked in, the atmosphere was very welcoming and professional, which immediately put me at ease. The dentist took the time to explain procedures clearly, making sure I’m comfortable at every stage and this really helped me. Thank you for such a great experience!
16 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Z.H
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that Dr Serafeium and Anjali made such a positive impression and that you felt comfortable and well cared for throughout your visit.
Providing clear explanations and ensuring our patients feel at ease are both incredibly important to us, so it’s wonderful to know this came across during your appointment.
We truly appreciate your kind feedback and look forward to welcoming you back again soon.
Kind regards
MyHealthcare Clinic
The service provided by Mr Sameer…
The service provided by Mr Sameer Bhugavathee is always impeccable. He is always very helpful, knowledgeable and very professional.
Thank you for always being very helpful
10 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Fardeen Sheriff
Thank you so much for your wonderful feedback.
We’re delighted to hear about your consistent positive experiences with Mr Sameer Bhugavathee. It’s great to know his professionalism, knowledge, and support have made such a difference to your care. We truly appreciate your kind words and continued trust in our service.
Kind Regards
MyHealthcare Clinic
A caring professional service good for a nervous patient
I was absolutely dreading having eight fillings redone but Dr Serafeim and his colleague Farinaz were brilliant. The process was clearly explained and it was made clear that I could as to stop at any point. I barely felt a thing, the worst bit being having to have my mouth open for such a long time. I would highly recommend my Health Care.
8 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Joanna Omar
Thank you so much for your thoughtful and detailed feedback. We truly understand how daunting dental treatment can feel, especially when multiple procedures are involved, so it’s wonderful to hear that Dr Serafeim and Farinaz were able to put you at ease.
We’re pleased that everything was clearly explained and that you felt comfortable and reassured throughout your treatment. Your kind recommendation means a great deal to us.
We look forward to welcoming you again and continuing to provide you with a caring and professional service.
Kind regards
MyHealthcare Clinic
This is a SCAM
This is a SCAM, pls try to stay clear of this. I left my prescription medicine back home (silly, i know). I called the reception of My healthcareclinic and they confirmed they can connect me to a doctor who could issue a UK compliant prescription. I paid 75 pund...and then it went downhill, the doctor was 10 min late to a 15 min appointment! He said he would email a prescription to y email as soon as we finished that call, that never happened. I then spent 2 hours on calls (listening to infuriating music) and no one answered. ZERO response. Just go elsewhere
7 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Kamila Harris
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
We would like to clarify that, based on the consultation, the GP provided guidance in line with the clinical information available and the outcome of the assessment. Prescriptions are issued in accordance with clinical judgment and regulatory requirements, and this can sometimes differ from patient expectations.
That said, we sincerely apologise for the delays you experienced and the difficulty reaching our team afterwards. This is not the level of service we aim to provide. We always strive to deliver high-quality, professional care alongside a responsive and supportive patient experience.
We would appreciate the opportunity to look into this further and assist you directly. Please contact us at [0207 099 5555 ] so we can review your case and work towards a resolution.
Kind Regards
MyHealthcare Clinic
Great experience,Totally recommended
I don’t usually write reviews, but I felt this experience was worth sharing.
I had a wonderful experience with Dr.Serafeim and his assistant Sukhmeen. I was quite reluctant to visit a dentist at first,because of the cost and uncertainty —but I’m so glad I went. From the moment I walked in, Dr Serafeim and his assistant Sukhmeen, were both kind, professional, and made me feel completely at ease. Dr. Serafeim is extremely knowledgeable and professional, and he took the time to explain everything clearly without ever making me feel rushed or pressured, which I really appreciated. His assistant was just as fantastic.
Most importantly, the results were excellent—I’m really happy with the outcome, which made the whole experience even more worthwhile.I’m very grateful for their care and would highly recommend them to anyone looking for a trustworthy and professional dental team.
1 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Anna Spyropoulou
Thank you for taking the time to share your experience—especially as someone who doesn’t usually write reviews. We truly appreciate it.
We’re delighted to hear that your visit with Dr Serafeim and Sukhmeen helped put you at ease and that you felt well looked after throughout your treatment. It’s wonderful to know that the team took the time to clearly explain everything and that you never felt rushed or pressured.
We’re especially pleased that you’re happy with the results—that’s always our main goal, and feedback like yours means a great deal to both the clinicians and the wider team.
Thank you again for your kind words and recommendation.
Kind regards
MyHealthcare Clinic
Had an amazing experience with Dr Serafeim
Had an amazing experience with Dr. Serafeim and Sukhmeen! They were amazing and knowledgeable and a phenomenal team- getting my fillings done was a good experience- will be back again!
1 April 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Tomi Azariah April VB
Thank you so much for your wonderful review!
We’re thrilled to hear that you had such an amazing experience with Dr. Serafeim and Sukhmeen. It’s great to know they made your treatment comfortable and that their teamwork and expertise stood out.
We truly appreciate your kind words and look forward to welcoming you back again soon!
Kind Regards
MyHealthcare Clinic
Very basic explanation of the Randox…
Very basic explanation of the Randox appointment. Not much additional advice offered. It was very brief
26 March 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Oliver Smith
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. We are sorry to hear that your Randox appointment did not meet your expectations and that you felt the consultation was brief with limited advice provided.
We would very much like to understand more about your experience so that we can identify where improvements are needed. Please reach out to us directly so we can discuss your concerns in detail and ensure they are addressed appropriately. Your input is invaluable in helping us improve our services and provide the level of care our patients deserve.
Kind Regards
MyHealthcare Clinic
I had a very positive experience with My Health care clinic
I had a very positive experience with Dr Stefano for my implant and sinus lift procedure. He is an excellent surgeon who made me feel comfortable and confident throughout the whole process.
The procedure was much easier than I expected, with very little discomfort. I was even able to return to work the same day and didn’t need to take any painkillers.
I’m extremely pleased with the result and would highly recommend Dr Stefano for his professionalism, skill, and care.
3 March 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Farinaz
Thank you for taking the time to share your experience.
We’re delighted to hear that you had such a positive experience with Dr Stefano during your implant and sinus lift procedure.
It’s wonderful to know that you felt comfortable and well cared for throughout the process, and that the treatment was easier than expected with minimal discomfort. Your kind words about Dr Stefano’s professionalism, skill, and care truly mean a lot to our team.
Thank you for your recommendation, and we’re so pleased that you’re happy with the result.
Kind Regards
MyHealthcare Clinic
The best dentist on the planet!
Ive been a member at MHC for several years now - I want to give an exceptional mention to my dentist Dr Serafeim - hes just brilliant! by far the best dentist i've ever met. He takes pride in his work and makes me feel so comfortable . A thank you too to his assistant Anjari - thank you both for making my appointments so enjoyable!
20 February 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Amiee Shine
Thank you so much for your wonderful feedback — it truly means a lot to all of us!
We’re delighted to hear how positive your experience has been over the years, and we’ll be sure to pass your kind words on to the team. Providing comfortable, high-quality care is always our priority, so it’s lovely to know your visits feel enjoyable and reassuring.
Thank you again for being part of the MyHealthcare Clinic family — we look forward to seeing you at your next visit
Kind regards
MyHealthcare Clinic
The GP Dr Paula Falcanor was excellent…
The GP Dr Paula Falcanor was excellent in the advise given in the consultation. It was clear and her explanation gave clarity to the concerns I had. Her recommendations were provided by email quickly and greatly helped me progress my health issue.
23 January 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear George Fleming
Thank you very much for sharing your feedback. We’re delighted to hear that your consultation with Dr Paula Falcanor was so helpful. Providing clear advice, thorough explanations, and timely follow-up is something we truly value, and we’re pleased her recommendations helped you progress with your health concerns. Thank you for trusting us with your care — we look forward to supporting you again in the future.
Kind regards
MyHealthcare Clinic
Couldn't recommend more!
I was very fortunate enough to have Dr Serafeim as my dental practitioner throughout my Invisalign treatment. I was very well looked after from start-finish-aftercare and couldn't be more pleased with my results. A gentleman who really does care for his patients and their results!
20 January 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Aaron
Thank you so much for sharing your experience. We’re delighted to hear how pleased you are with your Invisalign journey and results with Dr Serafeim. Providing attentive care from start to finish — including aftercare — is incredibly important to us, and it’s wonderful to know you felt well looked after throughout. Dr Serafeim truly takes great pride in his patients’ outcomes, and your kind words will mean a lot to him. We really appreciate your trust and look forward to welcoming you back in the future.
Kind regards
MyHealthcare Clinic
Misdiagnosis and late specialist referral
My son was misdiagnosed with otitis externa (which was verbally acknowledged by one of the doctors we saw with them), and got referred to an ENT specialist after 4th appointment only (after an escalation had occurred, which was not previously picked up due to limitation of ear inspection devices available). Unfortunately, the complaint process turned into "he said / she said" competition so we could not get a fair resolution, and the conclusion was that the correct pritocol was followed on all 4 occasions, which we strongly disagree with.
1 January 2026
Unprompted review
Reply from MyHealthcare Clinic
Dear Anar Valiyev
Thank you for your feedback and for taking the time to share your experience.
We have reviewed the concerns raised in your review in line with our complaints process. This included consideration of the relevant clinical records, clinician input, and the information available at the time of each appointment.
Following this review, we are satisfied that appropriate clinical protocols were followed on all four occasions and that the care provided was in line with accepted clinical practice. Clinical decisions were made based on the information available at each consultation.
We understand that you may not agree with this outcome; however, our review did not identify any evidence that the standard of care fell below what is required, and we therefore stand by the treatment provided.
We remain available should you wish to discuss your care further.
Kind regards
MyHealthcare Clinic
I only have amazing words to say about…
I only have amazing words to say about Dr Serafeim. He really did everything he could to make my Invisalign journey easy and went above and beyond to make sure I am happy with my smile. Highly recommend for anyone considering Invisalign!
28 September 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Hope Oxley green
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear how positive your Invisalign journey was with Dr Serafeim. He always goes above and beyond to ensure our patients feel comfortable, supported, and confident with their results, so your feedback truly means a lot to us. We’re so pleased you’re happy with your smile and truly appreciate your recommendation.
Kind regards
MyHealthcare Clinic
Randox test follow up telephone appt
Paula called exactly on time, always a good start. We went through the test results, some great explanations and any concerns / questions I had were answered. I felt valued and listened to which hadn't happened at local GP. Would highly recommend the follow up appt
19 December 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Al MacLeod
Thank you very much for taking the time to share your experience. We’re delighted to hear that Dr Paula called promptly and took the time to clearly explain your results, address your concerns, and answer all of your questions. Feeling valued and truly listened to is extremely important to us, so we’re pleased this came across during your appointment. Your recommendation means a great deal, and we really appreciate your kind feedback.
Kind regards
MyHealthcare Clinic
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