Grub Club Pets | B Corp™ Reviews 680

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting its positive impact on their pets' health, particularly for those with allergies and sensitive stomachs. Many appreciate the effectiveness of the food in resolving various issues like itching, digestive problems, and improving coat condition. The customer service is frequently highlighted as excellent, with consumers commending the team's helpfulness, efficiency, and caring approach. The delivery service is also often described as painless, quick, and reliable, with convenient scheduling options. However, some customers have experienced issues with delivery, mentioning lost parcels or problems with specific delivery companies. A few people also noted occasional stock level issues or lack of communication regarding order changes, which led to running out of food.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers highlight how their dogs love the food and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the product as superb and excellent.... See more

Service

People report positive experiences with service. Customers consistently praise the fantastic and easy-to-use... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent, caring, and... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grub Club Dog food, makes my dogs healthy n happy, delivery is painless and the customer service is perfect, just what we all need in these times, any issues they are on it, Highly recommend for you... See more

Rated 5 out of 5 stars

We've come back to Grub Club after trying other brands on our vet's advice — and honestly, we wish we never left. Saffron loves the food, and with help from Club Clubs Team, we've customized her p... See more

Company replied

Rated 5 out of 5 stars

Myself and my German Shepherd Kaylah are so happy we found Grub Club. She had terrible gut problems but that was resolved once she started eating All Day Buffet. We now get her food and various inse... See more

Company replied

Rated 5 out of 5 stars

Grub club is a fantastic company with an incredible range of treats and food for sensitive tummies. Our dog became intolerant to meat ages 10, the vegetable based product on the market weren't suitabl... See more

Company replied


Company details

  1. Pet Store

Written by the company

Grub Club produce a range of naturally hypoallergenic, insect-protein dog food and treats. All of our products are made in the UK and Ireland, and are great for sensitive dogs. Grub Club's insect dog food is great for dogs with sensitive tummies and food allergies or sensitivities. Insect protein is a highly digestible source of protein, which is great for supporting optimal gut health. Furthermore, as a novel protein, it's naturally hypoallergenic, making it great for dogs with any dietary sensitivities or allergies. Finally, insects also require a fraction of the land and water, and produce significantly less CO2 than traditional sources of meat, so they're also great for the environment! As a certified B Corp we aim to meet high standards of social and environmental performance, accountability, and transparency.


Contact info

4.9

Excellent

TrustScore 5 out of 5

680 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing!!

After trying several different types of food for my Bulldog who seems to have digestive issues and a lot of wind! I came across these and so glad I did. Within days of her having the wet and dry her poo is normal and her wind is so much better and not so smelly and less often! Im stunned at how quickly it worked. She also enjoys eating it. I've recommended it to my dog walker for her dog. Fabulous find and I feel so happy that my Bulldog must feel better in herself.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Great food

Great food, my boxer has allergies and this food has helped massively! He's now not taking any medication at all and it is being managed through diet alone which is brilliant.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Grub Club Dog food

Grub Club Dog food, makes my dogs healthy n happy, delivery is painless and the customer service is perfect, just what we all need in these times, any issues they are on it,
Highly recommend for your doggos

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company with a superb…

Excellent company with a superb product. My (rather fussy) Lab loves Grub Club. It’s great to be able to give him treats that he loves which are also healthy. We’re now on a monthly subscription for mixed treats and the all-in-one supplement. Big thumbs up 👍🏻

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Best food for allergic dogs!

Our Large breed dog with allergies to pretty much everything loves this insect dog food - both the dry and the wet - and it has improved her skin and coat dramatically.

8 April 2026
Rated 5 out of 5 stars

My dog loves their products

My dog loves their products. As well as that, they are a fantastic small business and it's a joy to support them. Great customer service and care, the kind you only get from authentic hard working small businesses.
Thankyou

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Love the food, love the 3xperience

Love the food, love the experience.
My dog has had issues with his digestion since doing a free trial of tails dog food, honestly I wish I never had. We've tried various things within the mid range of the market and nothing was really working until Grub Club. We needed a kibble because my husband hates wet food, and I'm really conscious of the impact of what I do on the environment, plus it needed to be good for the dog of course. Grub club ticks every box, and more. The thing I love the most is the scheduled delivery, honestly I've set it once and just forgotten about it until recently when they said I had a 50% off voucher so I added an extra bag to my next delivery.
My dogs digestion is transformed, it's easy to feed like any kibble and my dog loves it, although he isn't fussy but he's been having the same food for over 2 years now and is still as excited to eat it.

25 March 2026
Rated 5 out of 5 stars

I’m a very happy customer of Grub Club…

I’m a very happy customer of Grub Club dog food. The subscription delivery is reliable and super easy to tweak, especially handy when working around holidays. I order the All Day Buffet along with poop bags, so both ends of my dog are covered! Best of all, she eats every bit of her food and continues to produce prize poos, what more could you ask for?

12 April 2026
Unprompted review
Rated 5 out of 5 stars

My dog was unable to digest almost…

My dog was unable to digest almost every food, we tried everything, due to his sensitivity. Grub Club is a saver for sensitive tummies. My dog is thriving on this food. He loves it has perfect stools and health. Full of goodness 👍🏻🙂

27 March 2026
Rated 5 out of 5 stars

Excellent company


Excellent company.
Finally something my Frenchies can eat without any issues with allergies.
Definitely recommend Grub Club

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered bag of food 12th March

Ordered bag of food 12th March, unable to cancel order as already processed. Told by customer services to refuse parcel at door. Refused parcel at door ,and communicated with customer service about refund im being told that evri has lost the return and getting very little in regards to communication when I've repeatedly asked them to deal with my refund.

I never leave a bad review however it's extremely frustrating 2 weeks down the line that I'm being told just to wait and see if the parcel shows up at the warehouse before they can issue a refund.

12 March 2026
Unprompted review
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Hi Kirsten,

thanks for taking the time to leave this review and share your feedback. I've taken a look through our customer call logs and can see that Sandra was super responsive and transparent regarding the situation and when the refund would be processed. I do, however, completely get your point and agree that it shouldn't take too long. When we noticed the return of the parcel taking much longer than expected, we should have just expedited your refund as I can appreciate that was frustrating.

After you placed the order, we did our very best to recall it before it was fulfilled after you requested to cancel it. This can be tricky after a parcel has already been handed over to couriers.

Thanks for your patience and apologies for the delay. I see your refund was processed in full last week.

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