Thank you very much! Although I accidentally subscribed to your website (it was my little daughter who subscribed without realizing it), I truly appreciate your quick response. I was able to cancel m... See more
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See what reviewers are saying
After struggling to get help with cancelling my profile, I had given up and wrote my last email. Until a gentleman sent me an email assuring me that he will do his best to get my membership cancelled.... See more
My experience with this company was really good. When I had a bit of a problem, there was always someone there to respond immediately and help sort out the 'hiccup'. I would recommend this site to s... See more
I did not ask to be member of this service, but Finally I received a mail from Emerald Escalation Team and the answer was just great to receive the refund back. This was just great. Than you!
4.3
Excellent
355 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Experience with gaming company
My experience with this company was really good. When I had a bit of a problem, there was always someone there to respond immediately and help sort out the 'hiccup'. I would recommend this site to serious gaming people as it has everything one needs.
6 December 2024
Unprompted review
SCAM / FRAUD
Got scammed basically. They subscribed me for some 'gold membership' or something for 10 EUR and after immediate request, they did not help anything. They even attempted to grab 50 EUR additionally, luckily Revolut rejected the payment. They promised refund, but only if I leave a good review, which I did, but even then in their given date range no refund arrived. I got back my 10 EUR after reporting the payment as fraud in Revolut for investigation, providing evidences of the payment, which luckily I made.
5 December 2024
Unprompted review
-Imani-Great job
-Imani-
Very good service. Great approach to the customer. A great company and very friendly people who work and create this company. Fantastic customer service.
5 December 2024
Unprompted review
It's a customer friendly and quick…
It's a customer friendly and quick reply. Having details of all the products. Easy to track on what we are doing. Also very honest and open information about the membership.
27 November 2024
Unprompted review
Maxry live chat assistant
Marxy the website chat assistant was very knowledgeable regarding my query and was kind and helpful.
26 November 2024
Unprompted review
I got scammed
I got scammed. The consultant called after months saying that I will only get a refund after I give them a good review. I requested a refund initially because I got scammed into using the app. and I explained to them what happened, and they did not assist me.
18 November 2024
Unprompted review
Great service I received…
22 October 2024
Unprompted review
Good customer service
Good customer service! Emily is extremely nice! I wholeheartedly recommend it! Thanks
29 October 2024
Unprompted review
Problem solved
25 October 2024
Unprompted review
helpful support
22 August 2024
Unprompted review
Jeremy called to assist me.
1 October 2024
Unprompted review
Support team was helpful
20 September 2024
Unprompted review
When I had a problem the customer…
When I had a problem the customer services sorted it promptly
3 August 2024
Unprompted review
I was contacted by Jeremy
I was contacted by Jeremy. he made promises. the promises sounded good. hope he keeps to his word. I first rated 4, but I have changed. I don't care if you don't refund me, you can't say u get a refund if u give you a 4 or 5. This site company is a scam. I never got any promised article and the took money from me in USD and EUR. That is theft as far as u am concerned. Really disgusted by company behavior and by Jeremy from UK. I wish you all the best, keep up the scam brother. OK I have now changed my rating as I received what was promised. It was a scary experience but it is settled now.
19 August 2024
Unprompted review
Excellent service.
14 June 2024
Unprompted review
Good customer service and support thank…
Good customer service and support thank you for the help that was provided
13 June 2024
Unprompted review
Thank you Escalation Team
5 August 2024
Unprompted review
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