Due to communication through an affiliate and a code regarding expiration. A code became invalid and after waiting for 2 months+ I finally reached out to support. They made it clear what the... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really appreciate the prompt response I received from the MODS in the Discord group when I reached out to ask for guidance on how to solve my issue. I was advised to log a ticket through the helpdesk... See more
Frank is the freaking goat of support. He might as well be renamed mercy the way he could pocket support in overwatch. Getting me amped just thinking about how goated Frank is. Actually, helped solve... See more
10/10 experience with My Funded Futures payouts are fast and the variety of plans and options has really helped dial in my trading. Support is also super fast and Psalm is a pleasure to work with. My... See more
Company details
Written by the company
My Funded Futures is a trader-first futures prop firm built around what matters most: clear rules, reliable payouts, flexible plans, and a real path to live capital. More than 100,000 traders have chosen MFFU, with access to zero activation fees, no daily loss limit on most plans, profit splits up to 90%, and daily payout options. Around 80% of eligible payout requests are approved automatically in under a second—because traders should be able to count on getting paid without unnecessary delays or guesswork. In an industry that can change overnight, we are focused on building something traders can rely on for the long run. That means prioritizing stability, communicating clearly, and continuing to put the trader experience first. Raise your standard. Trade MFFU.
Contact info
United States
- support@myfundedfutures.com
- myfundedfutures.com
You should know
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
So where to begin.
Last week I requested my account be deleted. I blew my funded account upon reviewing the trade played out however I was advised it was because of trailing stop loss. I accepted it and requested the account be closed. This took nearly hour to be completed. I decided to give the firm another try I contacted support to reactivate my account I spent all day backwards and forwards with support 24hrs to be then told that I can’t create a new account and I cannot trade with them again because once you request your data to be deleted they do not allow you to trade with them again. I’ve contacted the CEO but I have received no response. So the only thing I would say here is be careful and do what you will with thus information. Just to add clearly there is a trend here as they have received quite a few negative comments recently. Are they possibly in trouble financially who knows! Just to sound what every other negative review on here is their customer support is as useful as an ashtray on a motorbike epically Cory, Spark, Ike, Sony, Murphy. Thank you for reading.
Great customer services
Great customer services. Thank you Nihar for answered all the questions I have. Really appreciated your help!
Great experience with Tech Support this weekend
I have not placed a trade yet. It's Sunday afternoon. I have been trying to login to Tradovate since Friday night. Exchanged multiple emails with MFF tech support and the guys have been great. Informative and patient! Thanks Frank!!!
Frank from customer support has been…
Frank from customer support has been excellent in resolving my issue --I made a mistake while purchasing an evaluation account --did not apply the discount code properly --Frank was able to refund my purchase without any difficulties.
Thanks a lot!
Tim from MyFundedFutures was a huge…
Tim from MyFundedFutures was a huge help when I needed a refund on my funded account. He was quick to respond, explained everything clearly, and made the whole process stress-free. It's rare to get support this friendly and helpful. Thanks, Tim, I really appreciate it!
Good company
Good company, great service and communication. Had a problem and was fixed within a day, thanks to Frank and Spark from MFFU.
Super helpful and friendly
The overall user interface is super easy to use. The response from support was super quick and extremely friendly.
Got quick support form them
Got quick support form them. They have a good team for support, specially thanks to FRANK for replying my mails within minutes.
The support did really helped me and…
The support did really helped me and solve the issue without me worrying too much and especially Nihar from the MFF staff helped me personally, Appreciate it.
Thanks to CARAMEL for your fast…
Thanks to CARAMEL for your fast reactivity to solving the issues I had encountered.
Great Company to work with
I love this company and Caramel was a great help.
Thank you Dave,
Thank you Dave, thank you for handling my problem pretty fast. I didn't have to wait days on support. Even though it was right before the weekend. I really appreciate that.
Chat response time is super fast
Chat response time is super fast, MIRACLE responded within a minute and resolved my query about dashboard not updating - the dashboard updates at end of day so it can be out of sync.
LOUIS provided me a solution on his…
LOUIS provided me a solution on his first contact. Love the efficiency!
Excellent service provided by Miracle
Excellent service provided by Miracle. Absolutely spot on. thanks.
Great Support
Had Pilot and support help me figure out what I was doing wrong on my KYC. They were patient and responded on time.
I had a great experience with MFFU…
I had a great experience with MFFU support today! LOUIS was incredibly helpful, friendly, and understanding. He quickly resolved my account issues and helped me get everything working again.
Really appreciate his patience and willingness to help. Excellent customer service, thank you LOUIS!
Miracle assistance
I needed assistance with understanding what I did wrong and Miracle did a great job explaining what I did wrong and the next steps.
Ike was very helpful with everything
Ike was very helpful with everything
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
