myfreebird.com Reviews 558

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product's quality and performance, finding it easy to use and effective for a close shave without nicks or cuts. The user experience is consistently praised, with many noting the convenience of using the shaver dry or in the shower, and appreciating its ergonomic design. Reviewers also frequently highlight the excellent customer service, describing it as top-notch, responsive, and helpful. However, some people were dissatisfied with the subscription model, reporting that they were automatically signed up for blade refills, resulting in charges they did not anticipate. A few other people also felt that the product quality was not always consistent, with some experiencing issues like the shaver not working or pulling hairs, and finding customer service unsupportive regarding these concerns.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction and calling it the... See more

Quality

Customers consistently note positive experiences with quality, praising the products as fantastic, awesome,... See more

User experience

People report positive experiences with user experience, finding the product quick, easy, and comfortable to... See more

Subscription

Reviewers highlight negative aspects of subscription, with many consumers reporting that they were... See more

Customer service

Consumers find customer service to be positive, with many describing it as top-notch, excellent, and second... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received this shaver as a Christmas gift. It has made self care so much easier. It's a great little shaver. The only thing that's not great is there's a subscription that is automatically signed... See more

Company replied

Rated 5 out of 5 stars

From order to delivery Freebird kept me informed all the way. They delivered on their promise and deserve the 5 star rating. The razor and all attachments are quality built. It replaced many other tri... See more

Rated 5 out of 5 stars

I've been shaving my head for 3 decades, using every method from depilatories to personal barbers. Freebird shavers (I own both models) are the best thing I've used to date. I love that the shave is r... See more

Rated 5 out of 5 stars

I was using a razor blade before now, and I used to get cuts/bruises on my head. In 2023, I saw an advert on Social media, so I ordered the Shaving kit, charging kit with all the Flexseries acces... See more


Company details

  1. Hair Removal Service
  2. Barber Supply Store
  3. Hair Product Store

Written by the company

Freebird is a customer-first grooming brand focused on making shaving simple and effective. When you purchase a Freebird shaver, you can choose a convenient blade subscription to keep your shaves fresh with automatic replacements, or shop blades and products individually. Our products are also available on Amazon and Walmart, giving customers flexible ways to buy and manage their routine.


Contact info

4.0

Great

TrustScore 4 out of 5

558 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I had questions

I had questions, I got answers and explanations. I understand the process now. The product is fantastic. I ordered 2 (one for me and one for my daughter). FREE BIRD WOMEN’S PACKAGE, very pleased with it. The staff team is excellent. Quick reply to my emails. 5 STARS for all ***************

15 June 2026
Unprompted review
Rated 1 out of 5 stars

If you buy one time for them

If you buy one time for them , they imposed to you a subscription and keep send and charge you accessories you never buy or want ...shame on you freebird

15 June 2026
Unprompted review
myfreebird.com logo

Reply from myfreebird.com

Hi Jose,

We’re sorry to hear this was your experience. Our subscription details are shared at checkout and in the order confirmation, but we understand how frustrating this can feel.

We’ve gone ahead and canceled your subscription and provided return options so our team can help resolve this for you. We appreciate your feedback and the opportunity to make things right.

Rated 5 out of 5 stars

I love this product

I love this product. It took me a minute to get my technique down after using a razor all my life, but once I got it. This became my best friend. I would definitely recommend it to anyone. If you are a little shaky at first give it a few more tries and I am sure you will come to love it too

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Build quality appears to be excellent

Build quality appears to be excellent. Only used a few times however the blades seem to cut very close to traditional shaving. Yes it’s not silky smooth but from a convenience and cheaper alternative, great option! Also seems to be better than others I have tried in terms of cut length.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

The Free bird experience

Initially when I started using the shaver I was not impressed! I’ve been using a razor for many years and thought nothing gets a closer shave than a razor. I since was mistaken I realized it takes patience to see great results. I did watch a few how to do it videos which made a huge difference. I also recommend the pre shave oil so the shaver glides across your scalp. This also provides a closer and more exceptional shave. All said and done I am a HAPPY FREE BIRD CUSTOMER!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

I feel like I've been defrauded by…

I feel like I've been defrauded by Freebird. When I bought the item, I had no idea that I subscribed to anything. Today, I get a confirmation on an order that I knew nothing about...I sent them an email and they replied that they had no orders under my email account. I went online and was able to cancel the subscription using my email....When it comes to the razor quality, it's mediocre at best. To summarize, the company and the device suck.

13 June 2026
Unprompted review
myfreebird.com logo

Reply from myfreebird.com

Hi Michael,

We’re sorry to hear this was your experience. Subscription details are outlined during checkout and in the confirmation email, but we understand how frustrating it can feel if that wasn’t clear. We can confirm your subscription has been canceled and our team has provided return options to help resolve the issue.

We also apologize for the confusion when you first reached out and appreciate your honest feedback about both the process and the product.

Rated 5 out of 5 stars

I’ve been shaving my head for over 30…

I’ve been shaving my head for over 30 years. I was shocked how great this electric shaver works. I’ve always had to shave my head in the shower to get the pores to open up and get a nice smooth shave. With this one I can do it anywhere.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Pro series is the best

The new pro series is better than the original base model and BOTH are worlds better than my old Skullshaver. Smooth and easy operation and cleanup. Less expensive too!!!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product!

Great product and great customerservice! It gives a close shave like a razor but without the irritation. It's quick, easy to use, and leaves my head feeling smooth every time. Highly recommend!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the "Lady's Shaver" as a…

I purchased the "Lady's Shaver" as a surprise gift for my daughter. When she received it she instantly shaved her legs. I received a phone call telling me what a great father Ii was. She said her legs were so smooth and there had been no pulling or burning in the process. I am so happy I got this for her. I went to Hero from almost zero. Thanks for the great product.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Flex series Pro shaving Head

I'm 79 years old so my skin is not as tough as it used to be. This is the Only shaver I have found that does not leave my skin raw. I really appreciate the new shaver head every eight weeks. Thank you.

4 June 2026
Unprompted review

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