First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... See more
Company replied
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See what reviewers are saying
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... See more
Company replied
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... See more
Company replied
Paid extra for next day delivery it did not arrive for a week. I was on holiday when it arrived returned item to my fox bag. They have given me store credit instead of refund which I requested I have... See more
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Company details
Information provided by various external sources
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Contact info
J & S House, CW9 7LU, Northwich, United Kingdom
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4.2
Great
364 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from My Fox Bag
Hey Samantha,
Your 5 star review is massively appreciated, thanks for taking the time to write these kind words.
Kind regards,
Jordan.
Easy site and fast delivery
17 April 2023
Reply from My Fox Bag
Hello Batool,
Thanks so much for the review, we are so happy you found our website easy to use!
Kind regards,
Jordan.
Safe Purchase from Abroad
The price is cheaper through website, clear information about the shipment, the bag was well-wrapped, I received the correct product safely
27 March 2023
Reply from My Fox Bag
Hi Meidyca,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
Jordan.
I havent received my order yet
26 March 2023
Reply from My Fox Bag
Hi Eka,
If you message us directly, we can assist with this - I just had a quick look at your tracking and can see it is awaiting collection at your local delivery point! Please look at the tracking that was sent to you and you should be able to collect, as it has been at the collection point for 1 week.
Kind regards
My Fox Bag
Excellent service ordered received no…
Excellent service ordered received no difficulties all as expected very happy and just ordered another back pack from them
1 April 2023
Reply from My Fox Bag
Hi Maura
This is great feedback and we appreciate you taking the time to leave a review.
Kind regards
All went well in the end
There were several dalays with my prcel being shipped. Apparently my parcel got lost and I had to wait almost 2 weeks, but the support team helped me out and sent a new one.
28 March 2023
Reply from My Fox Bag
Hi Ena
We're sorry there was an issue with the courier, but happy to have helped resolve this and pleased that you got a replacement quickly!
Thank you for your kind words.
Best regards
My Fox Bag
great service
27 March 2023
Reply from My Fox Bag
Thank you Keely! We really appreciate it.
Kind regards
My Fox Bag
Reply from My Fox Bag
Thank you for the 5 star review and thank you for your order.
Kind regards
My Fox Bag
Excellent service and fast delivery
Excellent service and fast delivery. Love the backpack!
25 March 2023
Reply from My Fox Bag
Hi Katerina,
Thank you so much for leaving this 5 star review, and thank you for your order! We're really pleased you're so happy with your new Kanken!
Kind regards
My Fox Bag
I am very happy with the order
I am very happy with the order! delivery to Armenia by royal mail was 8 working days + 4 days of local delivery. The backpack is very beautiful, I ordered it in flint grey colour, I thought it would be too light, but the colour turned out to be perfect! The store offers a wide range of products and the customer service was excellent! So, I highly recommend my fox bag store!
12 April 2023
Unprompted review
Reply from My Fox Bag
Hi Anya,
We're really pleased that you're happy with your purchase and that the colour is perfect for you! Thank you for your order and for taking the time to leave this review!
Kind regards
My Fox Bag
The item has still not been delivered
18 March 2023
Reply from My Fox Bag
Hi,
Having looked at the tracking, we are pleased to see that your parcel arrived the following day! This was under the estimated shipping time stated at the point of purchase.
Thank you very much for your order!
I really liked the backpack
I really liked the backpack, the color everything is perfect, but when the package arrived they told me that I had to pay the customs
18 February 2023
Reply from My Fox Bag
Hi,
Information about customs is on our website - we do not charge UK tax on international orders, and on top of this we can see that a discount of 15% was given on your order. Please check prior to ordering from any international company, what duties may be payable locally.
If you're from Mexico, make sure you got the right order and prepare yourself for paying import fees.
There was no disclaimer I'd need to pay the import fees and even if I'd want a refund, shipping it back would have cost me just as much as the products I purchased. There should be a disclaimer before you buy it or maybe a calculation on how much you'd need to pay for import fees.
20 March 2023
Reply from My Fox Bag
Hi Carlos,
Whilst we're sorry to hear that you weren't expecting any duties, we do make it clear on our website that duties are payable by the customer in countries outside of the EU. This information is on our FAQ page.
When purchasing from outside your country, we would always recommend checking your country's import fees - every country has its own thresholds and for this reason we kindly ask that you check prior to ordering.
In order to reduce the costs for our customers, we offer a free shipping service and also we do not charge VAT to international customers.
Recommended
Fjallraven store in Manchester is the best! Customer service is so good. We bought a bag instore and bought more online. Happy to recommend the backpacks we bought. My nieces were very happy with their backpacks.
15 March 2023
Reply from My Fox Bag
Hello,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
My Fox Bag.
Good Experience
They had a good selection of bags with the color I wanted and quick shipping.
1 March 2023
Reply from My Fox Bag
Hello M,
Your glowing review means so much to us, thanks for being a superb customer.
Kind wishes,
My Fox Bag.
Reply from My Fox Bag
Hey Karin.
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
My Fox Bag.
Reply from My Fox Bag
Hello Diana,
Thanks for the amazing review, we really appreciate your custom and we look forward to seeing you shop with us next time!
Kind regards,
My Fox Bag.
I ordered my bag 26 days ago
I ordered my bag 26 days ago. Order 80010398 . I was advised delivery would take between 5 and 12 days. I still do not have my bag…..
17 February 2023
I haven’t received what I ordered yet
I haven’t received what I ordered yet. It has been almost 3 weeks since I received the message that you sent my order.
22 January 2023
Reply from My Fox Bag
Hi,
As per our email to you, due to the cyber attacks on international shipments with Royal Mail, your gloves were shipped with Deutsche Post. As most businesses had the same idea and also switched couriers, this led to an unprecedented surge in demand with these couriers and has also resulted in a backlog in their systems.
We understand how frustrating this is and appreciate your patience whilst we await delivery. It really is frustrating for our business also, as we make every effort this end and always dispatch within 1 working day. Negative reviews through no fault of our own can be damaging and we really do wish we could do something to speed up these services.
It does look as though networks are now catching up and hopefully getting back to normal.
Well packaged and arrived sooner than…
Well packaged and arrived sooner than expected.
20 January 2023
Reply from My Fox Bag
Hello Huw,
Thanks for the amazing review, we really appreciate your custom and we look forward to seeing you shop with us next time!
Kind regards,
My Fox Bag.
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