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Our company was founded in 1809 and has been in the same family ever since. However, our carpet business started in the 1970s with second-hand government surplus carpets. This gave us a unique insight into how carpets perform.
81-85 East End Road, N2 0SP , London, United Kingdom
4.2
11 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent Personal Service. Very good value, and no pressure sales. The quality of carpet is excellent and both shop staff and carpet fitter were polite, courteous and very efficient. A really good experience. Thank you.
From the very start, we received helpful advice and guidance in choosing our new carpet for the landings, stairs and hall. The fitters were very skilled, considerate and a pleasure to have in the house. The whole experience was very positive. We are delighted with the result, and would certainly recommend Myers. Thank you for a job well done.
This is the second time we have gone to Myers for carpets. They are highly experienced, very professional and supply excellent quantity carpets. I looked at an independent contractor to supply and fit but as he came in at only£7 cheaper it was a no brainer to go with an established company with such a long local history.
The job was fitting a stair carpet over 3 flights of stairs, a largish landing and half landing. This means you need a skillful fitter as there was a lot more cutting to be done than than putting a new carpet into a rectangular room. Jason, the fitter, was top notch. We'd lived with an old sad carpet for such a long time. The whole house is refreshed with the new carpet, underlay and, most importantly, new colour. Finally praise to the carpet supplier who did the blind binding of the carpet edges. It cost a lot but looks so cool compared to wicking which is the cheaper alternative.
AVOID AVOID AVOID
Installed one carpet in one room, they went around the desk left gaping holes, refused to fill them in, put pressue on agreed in writing the resolution and they reneged
to be fair they came back and cut carpet to fit over the holes, but looked worse
Reply from Myers Carpets
Dear Mr Viner
Thank you for your feedback
I am genuinely sorry to hear that you were dissatisfied with the experience especially given that you came through a recommendation from your sister
However i would like to provide some clarification as your review does not reflect the full circumstances regarding your installation.
As clearly outlined on the invoice and discussed prior to fitting the room was to be cleared of all furniture ahead of our arrival. This requirement directly impacts the fitting process and the pricing quoted. On the day of installation the items in question were positioned in the room. In consultation with your builder our fitter understood these to be treated as fixed units and installed the carpet accordingly [otherwise these should have been removed]. cutting around them is standard practice in such cases.
After the installation you paid the fitter directly for the completed work. It was only afterwards when you yourself moved furniture and shared photographs it became clear there were naturally gaps under the items.
When you brought this to my attention i wanted to make things right and offered a full refund for the carpet itself which you accepted. You also inquired about whether we could patch the affected areas and while we explained that this approach might not be perfect we did attempt as a gesture of good will. Unfortunately you were not satisfied with the results and demanded an extra £100 of compensation above the already fully refunded carpet which respectfully we could not agree to.
To resolve the matter amicably. I offered to supply and refit new carpet at your convenience once the room had been properly cleared as originally required. I also requested payment in advance for new materials which is standard company policy.
Its disappointing to see this review as we made multiple efforts to address your concerns including a refund and remedial work. It appears the dissatisfaction may stem from our decision not to meet further financial demands beyond what we felt was reasonable and fair. .
We remain committed to high standards of service .
Regards
Alan Myers
Visited big box, no service, stores first. Got a quick reminder of why not to-do business with them. Driving home and saw Myers, pulled in greeted with a friendly smile and within 15 minutes had met my needs and scheduled installation of carpet. Salesperson checked on installation during install and made sure we were satisfied. Oh yeah, forgot to mention, cheaper too!!
A good showroom. Friendly and professional staff. Charlie is an experienced estimator and carpet fitter. All done speedily and efficiently. We are very happy with the results.
Excellent advice when choosing carpets for bedrooms and landing/staircases. Competitively priced and first class fitting, particularly matching the striped stair carpets. We will be back.
Duncan S
Brilliant! Professional service service from start to finish and competitive pricing too. That would get you four stars, but a week after the carpet was laid we had to take some of it up due to a central heating issue. They came out on the weekend and relaid it like new with three hours notice. That is real service that went above and beyond. Thank you.
Have used S&M Myers for all our carpets for over 30 years and can’t recommend them highly enough. Fantastic family run local business that goes above and beyond to offer great customer service, value and expert fitting service.
Very wide range of products in their showroom and excellent customer services. I really appreciated their professionalism and care. Everything was clear and transparent and I am very happy with the results for both products and installation.
Local company with an excellent reputation which is well deserved. They have a good range of carpets and flooring in their showroom and are very knowledgeable. Prices are in line with other suppliers but Myers is far more reliable and communicative than most. The fitters did a great job too on a tricky pinstriped pattern down a staircase and around a corner. Highly recommended
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