The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear. I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful i... See more
Company replied
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassiona... See more
Company replied
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when th... See more
Company replied
Company details
Written by the company
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contact info
9 George Square, G2 1DY, Glasgow, United Kingdom
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4.3
Excellent
438 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company does zero due diligence or…
This company does zero due diligence or research and just takes anything that falls in their hands, they have tried to charge minors and people that don’t exist money!!
19 August 2025
Unprompted review
Reply from EP Financial Solutions
Hi there, thanks for taking the time to share this feedback.
We want to reassure you that we only work with trusted and well-established brands, and our role is to support people who find themselves in financial difficulty. At the same time, when something doesn’t look right, we make sure to support escalating the circumstances back to our clients so it can be properly investigated.
From what you’ve said, it sounds like this may be a case of incorrect or fraudulent credit being set up, which is something we take very seriously. We absolutely don’t want to be contacting minors or people who aren’t responsible for the debt, and we’ll always step in to put things right if that’s the case.
If you’re happy to share some details with us directly, we can look into this straight away. You can reach our team at complaints@myepfs.com, and we’ll make sure this is properly investigated for you.
My Advisor’s approach
Your advisor listened and understood everything that I had explained to her!
Her response was very reassuring and I was told that the relevant information would get relayed back to the company in question and that she will contact me again if necessary! I found this advisor to be very polite and helpful very professional and understanding more than I can say about the company chasing up Full Payment when I’ve always paid monthly!!!
18 August 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide feedback on the Advisor who supported you. We are very pleased to know they were polite, helpful and listened and understood.
Reply from EP Financial Solutions
Thank you for the feedback. We appreciate it.
Very helpful friendly staff.
Very helpful friendly staff.
Felt supported with affordable solutions for my situation.
Definitely would recommend.
11 August 2025
Unprompted review
Reply from EP Financial Solutions
Very happy to hear our team supported with an affordable solution. We much appreciate your feedback.
Very excellent customer service adviser…
Very excellent customer service adviser and informative and concise information.
Very professional service and good customer interaction and step by step support.
11 August 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide this feedback, it is much appreciated. We are glad you found our team provided excellent levels of service.
Terrible keep trying to make me a pay a…
Terrible keep trying to make me a pay a debt even tho I shown proof of the company cancelled everything but there keep insisting on having me call the company like sort your company out before I sue you for harassment
7 August 2025
Unprompted review
Reply from EP Financial Solutions
Update: Thank you for providing the additional information directly to TrustPilot. We have contacted our client, and we have closed the account at our side.
Apologies for any inconvenience we may have caused.
Kind Regards
—————————————-
Thank you for your feedback, and we're really sorry to hear about your experience. We never want anyone to feel harassed or pressured, especially when you’ve taken steps to explain your situation.
We take matters like this very seriously, and we’d love the opportunity to investigate this properly for you. As we’re unable to identify an account from this review alone, we’ve reached out to you via Trustpilot and would really appreciate it if you could provide them with any reference number we’ve included in our communications. This will allow us to investigate fully.
Alternatively, you can contact our Complaints Team directly at complaints@myepfs.com, and we’ll look into this right away to ensure any incorrect or outdated information is removed.
We aim to resolve issues quickly, and we appreciate you bringing this to our attention.
Sorted at last
They are so helpful and really explain everything, different ways to sort out payments and really listen to what you have to say. They sort out the best way for you. Thank you 😊
7 August 2025
Unprompted review
Reply from EP Financial Solutions
Thank you, we are really pleased you found our team to be helpful and we appreciate you taking the time to provide this review.
Refuse to listen to reality
Couldn't tell you how many times I've answered the phone or informed them that I'm not the person they think I am, nor have I ever someone with that name.
Now today, I had received FIVE identical texts so once again, I go to their website to tell them that it's the wrong number.
I then get a sixthte text of the day! Absolute joke. This is literally harassment at this point...
4 August 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for your feedback. We understand how frustrating it must be to receive repeated contact, especially if you’re not the intended recipient.
We want to reassure you that we do not knowingly contact individuals at the same contact number multiple times a day, and certainly not when we’ve been told the number is incorrect. If that has happened, it may point to a technical issue or incorrect information, and we’d very much like the opportunity to investigate.
If you’ve already tried to notify us, we’re sorry if that hasn’t been picked up properly. We’re committed to correcting any mistakes and ensuring your number is removed if it doesn’t belong on our system.
As we’re unable to identify an account from this review alone, we’ve reached out to you via TrustPilot and would really appreciate if you provide them the number you have been texted on. This will allow us to investigate.
Alternatively, you can contact our Complaints Team directly at complaints@myepfs.com, and we will prioritise resolving this.
We’re here to help and ensure this is dealt with properly.
Great friendly patient customer advise
Great friendly patient customer advise, really happy I spoke with him
4 August 2025
Unprompted review
Reply from EP Financial Solutions
We are pleased to hear you found our team member friendly and patient. Thank you for taking the time to provide a review.
Easy to deal with very professional…
Easy to deal with very professional service
28 July 2025
Unprompted review
Reply from EP Financial Solutions
Thank you, we greatly appreciate you taking the time to provide this review.
Good customer service and are…
Good customer service and are understanding of people's concerns and issues
28 July 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review. We much appreciate your feedback on the good customer service experience, specifically we are pleased to hear the team understood your concerns.
The gentlemani spoke with was so…
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear.
I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful in my situation He was very understanding & it was a different experience than I expected.
He is a credit to the company.
Because I said I could pay in full if they give me a discount I was gratefully given 25% off!
That’s another unnecessary worry out of the way.
I say thank you again to him & sorry I don’t remember his name
25 July 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide feedback. We are pleased to hear you found our team member to be kind and helpful. This is what we always aim for.
DO not believe any letters saying you…
DO not believe any letters saying you owe to EE …,,,
I phoned EE it’s a Scam
19 July 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for your feedback. We completely understand it can be concerning to receive a letter about a debt, especially if someone has led you to believe the contact isn’t legitimate.
To clarify, we only reach out after being instructed by our clients. EE provides information on how they work with debt collection agencies at the following link. They also list a phone number 0800 956 6000 which you can call to be redirected to the agency they’ve placed the account with:
https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency
If you believe there’s been an error, we’d like to investigate. We’ve reached out to you via TrustPilot. Please share your EPFS reference number there, or alternatively, you can email our Complaints Team at complaints@myepfs.com.
We’re here to help and would appreciate the opportunity to look into this for you.
False claims!
According to EPFS, I owed money in the region of £12.47 to EE. I phoned EE to query this phantom charge. After a lot of digging into my account, the very kind gent from EE informed me that there is no debt or outstanding charge on my account. EPFS have been harassing me with phone calls and emails. EPFS are scam artists! DO NOT engage with them!
16 July 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for your feedback. We understand it can be concerning to receive unexpected communications about a debt, and we want to address your concerns directly.
EP Financial Solutions only contacts individuals after being instructed to do so by our clients. While we appreciate that this situation has caused frustration, we can assure you that any contact from our firm is not a scam.
Our team specialises in supporting people through financial difficulty, and our goal is simple: to provide compassionate, affordable, and sustainable help. EP Financial Solutions is listed on the registers of both the Financial Conduct Authority and the Credit Services Association.
If you would like to verify our legitimacy directly with EE, they provide information about how they work with debt collection agencies here: https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency
At that link, they advertise a contact number: 0800 956 6000, where you can be transferred to the agency an account is placed with.
What Happens Next?
When mistakes happen, we want to put them right. To help us investigate why your account was referred to us, we have reached out to you via TrustPilot. Please share the EPFS reference number included in our communications, which will allow us to locate your account, and raise a complaint with our client on your behalf.
If you would prefer to contact us directly, our dedicated Complaints Team is available at: complaints@myepfs.com
We’re here to help, and we appreciate the opportunity to put this right.
Great experience today
Great experience today , thanks a lot for help !
I really appreciate it
14 July 2025
Unprompted review
Reply from EP Financial Solutions
Thanks for the feedback. We appreciate you taking the time to provide this.
Very helpful and understanding they…
Very helpful and understanding they have put my mind at rest.
14 July 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review. We are glad to hear you found our team helpful and understanding.
Reply from EP Financial Solutions
Thank you for taking time to provide this feedback, it is much appreciated.
Good experience if you have to deal with them…
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when they called and I was busy they were polite and apologised for the disturbance. When I got their letter I scanned the QR code and got onto the correct part of the website easily and made an agreement to pay which was done with out too much back and forth as I agreed to pay a sensible amount and the website agreed to it and went on to set up a direct debit mandate etc. easy and painless process. Highly recommend this stress free method.
2 July 2025
Unprompted review
Reply from EP Financial Solutions
Many thanks for the detailed feedback - we appreciate you taking the time to provide the review and are glad to know you had a good experience.
Very helpful and polite understanding of others helping to deal with things very constructive and so much more
Helpful polite caring understanding always look at both sides help me to sort out what I need to get it done and deal with it
To the guy who I spoken to thank you
For your help
26 June 2025
Unprompted review
Reply from EP Financial Solutions
We greatly appreciate the feedback. So pleased to hear that your experience was helpful and caring.
They julie Listened and worked with you…
They julie Listened and worked with you emphatically and understandingly
25 June 2025
Unprompted review
Reply from EP Financial Solutions
Thanks for taking the time to provide feedback. We are glad to hear you had an empathetic experience. We'll pass this on to Julie.
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