The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear. I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful i... See more
Company replied
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassiona... See more
Company replied
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when th... See more
Company replied
Company details
Written by the company
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contact info
9 George Square, G2 1DY, Glasgow, United Kingdom
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4.3
Excellent
437 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from EP Financial Solutions
Thank you for your review. We’re pleased to hear you found our support helpful.
Considers themselves servants of the…
Considers themselves servants of the people...
Anything but, trying to hassle those in question into paying a parking fine that has clearly and obviously successfully challenged by POPLA - it is effectively bullying and manipulation.
They bury their heads in the sand claiming they can't locate the person in question despite having access to all the information.
I have passed on this companies behaviour and harassment to the Financial Conduct Authority, the British Parking Association, and Citizens Advice Scotland.
1 April 2026
Unprompted review
Reply from EP Financial Solutions
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
Our role is to support customers by helping them understand their options and, where appropriate, agree affordable solutions based on their individual circumstances. We do not take legal action or apply pressure. We are appointed as an intermediary step in the process to help ensure matters are resolved fairly and appropriately preventing escalation.
If a parking charge has been successfully challenged through POPLA, it should not be progressed further or placed with us for support. We would never knowingly pursue a balance in those circumstances, and what you’ve described is not the experience we aim to provide.
We would genuinely like to look into this as a priority. We have reached out to you via Trustpilot, and if you are able to provide a reference number there, this will help us locate the correct account quickly.
Alternatively, you can contact our Complaints Team directly at complaints@myepfs.com and we will ensure this is reviewed thoroughly.
Thank you again for bringing this to our attention.
Top service
20 March 2026
Unprompted review
Reply from EP Financial Solutions
Thanks for the review. We appreciate the feedback.
Call handler put my financial anxiety…
Call handler put my financial anxiety at ease
19 March 2026
Unprompted review
Reply from EP Financial Solutions
Thanks for the review. We appreciate the feedback.
Debt collection
Thames water chase you a couple of weeks after sending the bill
They mis manage our supplies and pipes
And rake in billions to give to their shareholders their management has almost bankrupted the company
But still they give themselves massive bonuses
17 March 2026
Unprompted review
Telecon today
The person on the phone ( a Scot) was helpful and very courteous. Sad to end the call....
16 March 2026
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide feedback. Much appreciated.
Reply from EP Financial Solutions
Thank you for the review. Your feedback is appreciated.
Really helpful and easy to pay and…
Really helpful and easy to pay and settle my outstanding debts. Thank you EP Financials.
12 March 2026
Unprompted review
Reply from EP Financial Solutions
Thank you for the review. We much appreciate the feedback.
Received a text message to arrange a…
Received a text message to arrange a payment arrangement. Did the online form and then set up with the bank to pay the arrange payment that EPS online system agreed to .
Following doing the first payment I then received several phone calls which luckily my phone it came up as a spam call.
These calls are persistent and regular every day and at different times having anxiety and depression these calls are affecting my mental health wellbeing.
Also several text messages asking for more money than the arranged online payment !
Done 2 payments now and still receiving calls and text messages
5 January 2026
Unprompted review
Reply from EP Financial Solutions
Update.
Thank you for providing the information via Trustpilot so promptly.
Using the details shared with us through the platform, we have been able to review the matter further. We have previously attempted to call you, as there appears to be a query we would like to discuss with you directly. This is to help resolve what we believe may be an issue, and is not related to increasing any payment values.
A manager from our team will attempt to call you shortly on the number provided so we can help address the concerns raised. They will also look into the text messages you mentioned, as we would not send messages containing payment amounts or balance information.
Please be assured that our intention in contacting you is simply to help and to address the matters you have raised.
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Thank you for taking the time to share your feedback.
We are concerned to receive your review and would like to investigate the matter fully to confirm whether the communication you received has come from us.
We would never include arrears balances or request specific payment amounts within a text message. Our role is always to first understand a customer’s circumstances and affordability.
To help us do this, please provide Trustpilot with the reference number included in the direct message we have sent to you through the platform so they can securely pass it to us. Alternatively, you can contact us directly by writing to complaints@myepfs.com.
Please be assured that as a firm we take matters like this seriously and will review the communication history and account setup carefully once we are able to locate the account, so that we can address your concerns in a supportive and appropriate way.
We are also very sorry to hear that this situation has been affecting your wellbeing.
The customer service advisor was really helpful
The customer service advisor was really nice and helpful her name was Komal and she provided a great service, she listen to my problems and comes up with a great solution. Thank u
10 March 2026
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to leave feedback. We are really pleased to hear about your positive experience.
We will make sure your feedback is shared with Komal. Thank you again for recognising the service you received.
Professional, yet friendly and understanding team.
They are quite understanding and don't charge more money to customers.
9 March 2026
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We appreciate that you have taken the time to provide a review.
Utterly useless ..
Utterly useless i set up a payment agreement with this so called professional company and so far there is nothing good to say as I keep getting calls from them. They are pests if they cannot set things up properly whats the point in them
6 March 2026
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and appreciate you bringing this to our attention.
Based on the information in your review, we believe we have identified the account in question. After reviewing the case, we can see that an error was made initially by our advisor. We sincerely apologise for this and take full ownership of the mistake.
Unfortunately, we are unable to contact you by email as that communication channel has been unsubscribed on the account. A manager from our team will therefore attempt to call you today to explain what has happened.
If you would prefer to arrange a convenient time for a call, please let us know, via complaints@myepfs.com and we will be happy to accommodate.
Thank you again for bringing this to our attention and giving us the opportunity to put things right.
Reply from EP Financial Solutions
Thank you for the feedback. We are very pleased to know our team member was very helpful.
First time speaking with EP financial…
First time speaking with EP financial the male advisor i spoke with was very polite understanding, informative.
26 February 2026
Unprompted review
Reply from EP Financial Solutions
We are pleased to know our team member was polite, understanding and informative. Thank you for taking time to provide this feedback.
Excellent..................
24 February 2026
Unprompted review
Reply from EP Financial Solutions
Thanks for the feeedback, it's appreciated.
Very helpful and understanding
They were very helpful and made me understand the circumstances of what the problem was, they politely explained it over the phone and resolved the issue straight away with me, thankyou to the polite gentleman I spoke to over the phone
23 February 2026
Unprompted review
Reply from EP Financial Solutions
We’re pleased to hear the issue was clearly explained and resolved quickly for you. It’s great to know you found the service polite and helpful. Thank you for the review.
Reply from EP Financial Solutions
We’re glad you felt supported. If you need anything further, we’re here to help.
The advisor was very supportive and…
The advisor was very supportive and listened and sorted the error out .
18 February 2026
Unprompted review
Reply from EP Financial Solutions
We’re really pleased to hear that our advisor was supportive, took the time to listen, and was able to resolve the issue for you. We appreciate the feedback.
Nice kind company to deal 🤝 thank you
Nice kind company to deal 🤝 thank you
16 February 2026
Unprompted review
Reply from EP Financial Solutions
It’s great to hear that you found us kind and easy to deal with. Providing a supportive and respectful experience is very important to us, so your feedback means a lot to the team.
Pursue already settled debts
I paid the balance directly to the original company and the debt was settled in full. Despite this, EP Financial Solutions have continued to contact me for over a month claiming the balance is still outstanding.
I have now informed them twice in writing that the account was settled and provided proof of payment, yet they continue to send messages saying it has not been cleared. This is extremely poor administration and suggests their records are not being updated properly.
Being contacted repeatedly about a debt that no longer exists is stressful and unnecessary. A debt collection agency should at minimum ensure its information is accurate before pursuing people for payment.
Based on my experience, communication has been unprofessional and disorganised, and their internal processes appear seriously out of date. I would strongly advise others to keep clear records and written proof of any payments made if dealing with this company.
13 February 2026
Unprompted review
Reply from EP Financial Solutions
Update: Thank you for supplying your reference via Trustpilot. We have now located the account and will shortly send an email to the address we hold on record with further information.
In the meantime, we are raising a complaint on your behalf with our client to establish why the balance update has not been received.
We appreciate you bringing this to our attention and will work to resolve this as quickly as possible.
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We’re very sorry to read this. We would never intentionally continue to contact someone regarding a balance that has already been settled, and we fully appreciate how frustrating this must feel.
We’d really welcome the opportunity to investigate this properly and put things right. We’ve reached out to you directly via Trustpilot, please share your reference number with us through that private message and we’ll look into this as a priority.
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