I got this EV charger because I have had it the past and loved the app. This time though, the app is displaying wrong data. I do not yet have panels or batteries, yet the graph and data displays ex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The chance to speak to a person and explain to them the full scope of the issue. The opportunity to talk through solutions as we implemented them. The offer of a call back in 5 days time was simpl... See more
Company replied
Fitting great but the logging of details could have been easier. I got two emails and on one provided all that was needed but a week later had to provide this again on the other email. Some of the inf... See more
Company replied
Initially I had a few problems trying to understand the video clip on you tube, but the guy giving instructions was talking to fast. I was left to call the company but had to go through the normal pro... See more
Company replied
Company details
- Green Energy Supplier
- also in
- Electric Vehicle Charging Station
- Electronics Company
- Solar Energy Equipment Supplier
About myenergi
Written by the company
myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Discover zappi GLO
Discover zappi GLO
Smarter energy, made simple.
Written by the company
- Take control of how your home generates, stores and uses energy.
- myenergi products work together as a complete Home Energy Management System, helping you get more from your solar, battery storage and EV charging.
Our promise to you.
Designed in the UK. Built for reliability.
We design our products in the UK with quality, reliability and sustainability at the core.
Our ecosystem combines carefully selected components and technology that work seamlessly together, all backed by comprehensive warranties and our UK-based customer support team.
If something isn’t right, we’ll work quickly to put it right.
Contact info
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, United Kingdom
- 0333 300 1303
- support.gb@myenergi.com
- myenergi.com
4.1
Great
7K reviews
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Not a major problem
Not a major problem , but firmware stuck during update and left a status of “ Start up “ , had to do a factory reset , fortunately information on you tube
9 October 2026
Reply from myenergi
We are glad you enjoyed your experience overall. We appreciate your feedback regarding the firmware update issue. We are looking into our update process to prevent this startup freeze from happening again.
Warmest Regards,
The myenergi team
Reply from myenergi
We are thrilled to hear that you are enjoying your new device and finding it so effortless to use. Thank you for sharing your wonderful feedback with us.
Warmest Regards,
The myenergi team
Reply from myenergi
Thank you for your review!
We're delighted to hear that you've received great service. Positive feedback like yours means a lot to the team and is always appreciated.
Thank you for choosing myenergi and for taking the time to share your experience.
Customer Experience Team
myenergi
The chance to speak to a person and…
The chance to speak to a person and explain to them the full scope of the issue.
The opportunity to talk through solutions as we implemented them.
The offer of a call back in 5 days time was simply ridiculous, so the follow up instructions and quick feedback was a much better and ultimately successful solution.
9 October 2026
Reply from myenergi
It is wonderful to hear that you valued the opportunity to discuss your issue in detail and work through the solutions directly with our team. We are glad we could pivot away from the initial callback delay to provide you with the prompt, effective feedback and instructions needed to resolve the matter successfully. Your patience and constructive feedback are greatly appreciated.
Warmest Regards,
The myenergi team
Reply from myenergi
We're absolutely delighted to hear that you are loving your new vehicle charger and enjoying the convenience of the app control! Thank you so much for sharing your wonderful feedback with us.
Warmest Regards,
The myenergi team
The app is far too complicated for normal users.
The app is far too complicated for normal users. The ‘Welcome Pack’ is just a sheet of folded paper with very limited guidance to the customer. the charger does not work as intended so the installers are having to return to make modifications. Very disappointed.
16 October 2026
Reply from myenergi
We are very sorry to hear about your disappointing experience with our app, the printed guidance, and the charger itself.
We completely understand how frustrating it is when a new product does not work as intended from the start, and we apologise for the inconvenience of having to arrange a return visit from your installers to make modifications.
We appreciate your feedback regarding the complexity of the application and the limited information provided in the physical welcome materials. We are constantly striving to make our technology more accessible and user-friendly, and your comments highlight areas where we clearly need to improve our documentation and onboarding process.
We hope the installers are able to resolve the physical issues with your charger quickly so you can begin using it properly.
Warmest Regards,
The myenergi team
From start to finish of the…
From start to finish of the installation and explanation of how to use it all very good thanks
9 October 2026
Reply from myenergi
We appreciate your positive feedback! We are so pleased to hear that you had a great experience from the very start of your installation through to the explanation of how your new system works.
Warmest Regards,
The myenergi team
Your support service is just brilliant.
Your support service is just brilliant. Because my electrician abandoned the final on-line setup, the Myenergi support team came to my rescue. They were very professional and patient. This'll be always appreciated.
15 October 2026
Reply from myenergi
We are so pleased to hear that our support team could step in and help you complete your online setup after your installer left. It is wonderful to know that our staff showed such professionalism and patience during a stressful situation. We truly appreciate your kind feedback and are always happy to help.
Warmest Regards,
The myenergi team
Rang with a query and just got fobbed…
Rang with a query and just got fobbed off to the help page on the website
16 October 2026
Reply from myenergi
Thank you for your feedback. We are disappointed our team did not provide the direct phone support you needed. We are retraining our staff to ensure we guide you personally rather than just directing you to online links.
Warmest Regards,
The myenergi team
Clear screens and easy to identify when…
Clear screens and easy to identify when panels are functioning
8 October 2026
Reply from myenergi
We are delighted to hear that you find the displays straightforward to read and that monitoring your system's performance is so simple. Thank you for sharing your positive feedback with us!
Warmest Regards,
The myenergi team
Easy to deal with
23 August 2026
Reply from myenergi
Thank you for your review.
We are delighted to hear that you found your experience with us so straightforward and hassle-free. Providing a smooth and seamless process for our customers is always our top priority, so it is wonderful to receive your positive feedback.
Thank you for choosing us and for taking the time to share your experience.
Warmest Regards,
The myenergi team
New Zappi Glo for my BYD Atto 3
Being in the solar, battery and EV charging sales and installation business, I have just changed over my 4+ year-old Zappi charger for the new Zappi GLO 7kW charger.
I have not changed my charger due to failure, quite the opposite that being so happy with its performance over the last 4+ years, I wanted one with more smarts to use and store data on my charging habits for tax purposes. So far, it's taken some time to get used to the change but very happy.
7 October 2026
Reply from myenergi
It is wonderful to hear that your positive experience over the last four years led you to upgrade to our latest model. We are thrilled that the new smart features and data tracking are meeting your needs, especially coming from an industry professional. Thank you for your continued trust in our products as you get settled into using your new charger.
Warmest Regards,
The myenergi team
Thanks heaps
Thanks for the exemplary support I received, they were patient, informed and knowledgeable warm and helpful, couldn't ask for better support. Thanks again
6 October 2026
Reply from myenergi
We are so pleased to hear that you received such exemplary support from our team! It is wonderful to know that our staff was patient, knowledgeable, warm, and helpful during your interaction. Thank you so much for sharing your positive experience with us.
Warmest Regards,
The myenergi team
Its goid to be able ti speak to someone…
Its goid to be able ti speak to someone that knows the product and helps the installer on the phone there and then
Need to know why my new zappi only charges car to 50% can you help ? 07977 913819
14 October 2026
Reply from myenergi
Thank you for your review.
I'm pleased to hear that you were able to speak with someone who understood the product and could assist your installer in real time. We know how valuable that can be when trying to get a system up and running.
Regarding your new Zappi only charging the vehicle to 50%, if the charging session is stopping at 50% whilst the Zappi is in FAST charge mode, this would typically suggest that the vehicle itself is limiting the charge for some reason, rather than the charger stopping the session.
Could I please ask that you call our support team on 0333 300 1303 so we can investigate this further with you?
Also, you may wish to edit your review if it contains your telephone number, as Trustpilot reviews are publicly visible.
Customer Experience Team
myenergi
Your customer assistant was very…
Your customer assistant was very helpful but your IT systems are rubbish.
8 October 2026
Reply from myenergi
We appreciate your feedback about our helpful staff and will work to improve our frustrating IT systems.
Warmest Regards,
The myenergi team
Zappi EV charger works well.
8 October 2026
Reply from myenergi
We are thrilled to hear that your Zappi EV charger is performing well and meeting your expectations. Thank you so much for taking the time to share your positive experience with us!
Warmest Regards,
The myenergi team
Employ enough people to work on…
Employ enough people to work on queries. Telling someone that it could take up to 60 for a response is not acceptable.
15 October 2026
Reply from myenergi
Thank you for your review.
I am sorry to hear about your experience and appreciate your feedback.
Whilst our message advises that wait times can occasionally be up to 60 minutes, in most instances calls are answered much sooner. That said, we understand that any extended wait can be frustrating when you need assistance.
Demand for our products and support services has increased significantly in recent years as more homeowners move towards solar energy, battery storage, and electric vehicle charging solutions. To help meet this demand, we have already increased resources across our support teams and continue to recruit and train additional staff.
Training is an important part of ensuring we maintain the level of service our customers expect, and we are continually working to improve both response times and the overall support experience.
Thank you for taking the time to share your feedback, and please accept our apologies for any inconvenience caused.
Customer Experience Team
myenergi
Promp installation,easy instructions…
Promp installation,easy instructions and work on phone
8 October 2026
Reply from myenergi
We are delighted to hear that you experienced a quick setup, found the guidelines simple to follow, and that everything is functioning perfectly on your mobile device. Thank you so much for sharing your positive feedback with us!
Warmest Regards,
The myenergi team
Friendly, Easy Instructions
Friendly, concise instructions always explaining what was being done & why. Real person which is helpful. Great service.
15 October 2026
Unprompted review
Reply from myenergi
We are delighted to hear that you received such friendly, clear, and detailed guidance during your service. It is wonderful to know that having a real person to walk you through the process made such a positive difference. We truly appreciate your kind feedback!
Warmest Regards,
The myenergi team
The only reason it’s 4 stars instead of…
The only reason it’s 4 stars instead of 5 was because I went 3 weeks without a charger but the service was great.
14 October 2026
Reply from myenergi
We are glad you enjoyed our great service. We thank you for the feedback and regret the three-week delay you experienced waiting for your charger.
Warmest Regards,
The myenergi team
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