It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept... See more
Company replied
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Review summary
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I ordered a doll for a deceased dog. When the doll arrived I noticed significant differences from the photo I sent. Wrong color of fur on mouth, legs and tail too long. Customer service only pointed o... See more
Company replied
I ordered a baby mobile with 4 of the family pets for my grandson. It was a surprise for my daughter as well. I knew it would be special as one of her dogs died unexpectedly several days before the bi... See more
Company replied
I loved my custom pet mobile! During the process, the team was very communicative and made a few changes that really make this doll look like my pet. I haven’t assembled the toy yet since it’s an upco... See more
Company replied
Company details
Written by the company
Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
Contact info
United States
- support@mydollfy.com
- mydollfy.com
4.0
Great
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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My experience with Dollfy was perfect
My experience with Dollfy was perfect. I ordered two items and they are amazing. My daughter's dog who passed away came out perfect. She was amazed how perfect it looked just like her dog. My other item that I ordered looks just like my daddy. I bought this for my mommy but still have not given it to her yet. I can't wait for her to see it. If you are debating on ordering don't wait. I promise its all worth it. Paying the extra fee to see it and make sure everything looks good is amazing to have. Definitely recommend it. Thank you Dollfy for an amazing experience and capturing my loved ones in such a memorable way. 💙
4 September 2025
Unprompted review
Reply from My Dollfy
It truly warms our hearts to know that the dolls brought such joy and comfort to you and your family. We are deeply honored to have been able to create meaningful keepsakes of your daughter’s beloved dog and your daddy, and we hope your mommy will feel the same love and happiness when she receives her special gift.
Your recommendation and trust mean the world to us. Thank you for allowing us to be part of such cherished memories. 💙
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Very informative every step of the way
Very informative every step of the way. Constant communication
2 September 2025
Unprompted review
Reply from My Dollfy
We’re so delighted to hear that you felt well-informed throughout the process. Our team always strives to provide clear communication and attentive updates, so knowing this made your experience enjoyable means a lot to us. Thank you for your trust and support—it truly inspires us to keep doing our very best.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Your whole team was so personal showing…
Your whole team was so personal showing me photos of the pets you were making and adapting to the changes. Thank you.
27 August 2025
Unprompted review
Reply from My Dollfy
It brings us so much joy to know that you felt our team’s personal care and attention throughout the process. Every doll is made with love, and sharing each step with you—while adapting to your requests—is an important part of creating something truly meaningful. Thank you for your kind words and for trusting us with such a special project.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Highly recommend, beautifully made 💖
The whole experience was easy and had great communication!
And the resulting mobile is absolutely beautiful!!
27 August 2025
Unprompted review
Reply from My Dollfy
We’re absolutely delighted to hear that you love your mobile and had a smooth experience with us. Your appreciation means so much to our artisans, who put great care into crafting each piece. 💖
Thank you again for your support — it truly inspires us every day!
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Baby present
I purchased it as a gift for my best friend’s new grandson and it exceeded my expectations! They are thrilled at the incredible likeness of their three dogs now keeping watch over their baby in the gorgeous mobile.
18 August 2025
Unprompted review
Reply from My Dollfy
Thank you so much for sharing your kind words with us. We’re truly delighted to hear that the mobile exceeded your expectations and that your friend’s family is thrilled with the likeness of their beloved dogs. Knowing that our creation is now part of such a meaningful gift for their new grandson brings us immense joy.
Your support and appreciation mean the world to our team of artisans. Thank you for choosing My Dollfy to be part of such a special moment.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
It took one full month
It took one full month, and honestly was worth the wait. My mom loved it.
13 August 2025
Unprompted review
Reply from My Dollfy
Thank you so much for sharing this with us! We’re truly delighted to hear that it was worth the wait and that your mom loved the doll. Knowing it brought joy to your family means the world to us.
We deeply appreciate your patience and support throughout the process.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
It was perfect
It was perfect. The customer service was awesome. They send you emails every step of the way too. Definitely will order again. Great detail and very good quality. Such a great gift.
11 August 2025
Unprompted review
Reply from My Dollfy
We are truly grateful for your kind words.
It brings us so much joy to hear that you loved your order and had a wonderful experience with our customer service. Knowing that you appreciated the attention to detail and quality means the world to our artisan team.
Thank you for trusting us with such a special gift — we look forward to creating for you again in the future!
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
We were very impressed with the awesome…
We were very impressed with the awesome mobile they built for us! It looked just like our 2 little dogs! Would highly recommend.
25 June 2025
Unprompted review
Reply from My Dollfy
We’re so happy to hear that you were impressed with your mobile and that it captured the likeness of your two beloved dogs. Our artisans take great pride in bringing such personal creations to life, and your kind words mean so much to us.
Thank you for recommending us — it’s the highest compliment we could receive. We look forward to creating more cherished pieces for you in the future.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Great communication and fast service!
22 July 2025
Unprompted review
Reply from My Dollfy
It truly means a lot to us when customers take the time to share their experience. Your positive words brighten our day and motivate our team to keep delivering the best service possible.
Thank you again for your support — we’re so grateful to have you as part of the My Dollfy family!
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com.
Reply from My Dollfy
We’re absolutely delighted to hear that you loved the dolls and that your sister did too. It truly means the world to us to know our work brought joy to your family.
Thank you again for choosing My Dollfy — your support and appreciation keep our team inspired every day!
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com.
Easy Process
Everything was so easy - from placing the order, submitting the pictures and selecting the the preview & modify option. The preview option allowed me see the doll and make any necessary changes before it shipped. I LOVE my dollfy, it’s an homage to my pup that passed away in January. The custom doll has her fur color and pattern. I am very satisfied with my purchase!! It was sooo worth the wait.
1 August 2025
Unprompted review
Reply from My Dollfy
It truly warms our hearts to hear how much your Dollfy means to you, especially as a tribute to your beloved pup. We’re so glad the Preview & Unlimited Edit Service helped ensure every detail was just right. Your satisfaction means the world to us, and knowing it was worth the wait makes all the effort truly worthwhile.
Thank you again for choosing us to be part of such a meaningful memory.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Reply from My Dollfy
We’re absolutely delighted to hear that you loved how the mobile turned out. It truly means a lot to us to know that everything met your expectations. Our artisans pour their hearts into each creation, and your kind words are the greatest reward.
Thank you again for choosing My Dollfy!
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Love the attention to detail they gave
Love the attention to detail they gave. They also changed something I wanted changed before they sent me the doll. Very friendly as well. I would recommend!
18 April 2025
Unprompted review
Reply from My Dollfy
We’re thrilled to hear that you appreciated the attention to detail and the personalized adjustments we made before sending your doll. Our team always strives to bring every customer’s vision to life, and it’s heartwarming to know you felt well taken care of.
Your recommendation truly means the world to us—thank you for your trust and support!
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
I ordered a doll for my friend
I ordered a doll for my friend, whose mother had passed away recently. The doll was perfect it looked just like my friend’s mother. My friend and everyone loved the doll. I’m so glad I came across my Dollify. I would recommend My Dollify if you’re looking for a special gift for a loved one.
10 December 2024
Unprompted review
Reply from My Dollfy
Thank you so much for your heartfelt message. We're truly honored to have played a small part in creating such a meaningful gift during a difficult time. Knowing that the doll brought comfort and was so well received means the world to our team.
We deeply appreciate your recommendation and your kind words—it’s moments like these that inspire our artisans every day.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
I have ordered 3 of these dolls and…
I have ordered 3 of these dolls and each one was a true representation of the person it was supposed to be. I got one for myself, my husband and my daughter-in-law. All 3 were exactly like the submitted photo. We all love them and cherish them everyday. Mine was of my mother and she goes everywhere I go. I would definitely recommend getting one for yourself.
10 April 2025
Unprompted review
Reply from My Dollfy
Thank you so much for trusting us to create such meaningful keepsakes for your family. We’re deeply honored to know that each doll was a true representation of your loved ones and that they’ve brought joy and comfort to you, your husband, and your daughter-in-law. It means the world to us that your doll of your mother accompanies you wherever you go—what a beautiful way to keep her close.
Your kind words and recommendation truly encourage our team and inspire us to keep doing what we love. Thank you again for your support.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com.
Above and beyond expectations
Above and beyond expectations. It was perfect and my wife was so incredibly happy. A perfect tribute to her mom. Thank you
28 June 2025
Unprompted review
Reply from My Dollfy
It warms our hearts to know that the doll exceeded your expectations and brought such joy to your wife. We’re truly honored to have played a small part in creating a meaningful tribute to her mother. Your words mean so much to our entire team.
Thank you for choosing My Dollfy and for allowing us to be part of such a special moment.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com.
I would give trust them over and over again!
Both of my sisters share a father and when he had passed I found Dollfy! The photo matched up perfectly with the doll! Everything made them smile even when loosing their father. I put my trust in someone and they made it happen.
18 March 2025
Unprompted review
Reply from My Dollfy
Thank you so much for placing your trust in us during such an emotional time. We’re deeply moved to know that the doll brought comfort and smiles to your sisters as they remembered their father. It’s an incredible honor to help preserve such cherished memories through our work.
Your kind words and continued trust mean everything to us. Thank you for letting us be a part of this meaningful tribute.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com.
The absolute best!!
My experience was better than expected! The details of my doll were honestly so amazing. I provided 2 pictures, only because one showed more of the face but I wanted to make sure I included a good outfit because what he wore was always how we knew him. It was a gift for my mother in law and when she received it, she broke down in tears and couldn't believe how much it looked like her dad. I appreciate the details my artist took from my photos to bring them to the doll. Thank you!
8 July 2025
Unprompted review
Reply from My Dollfy
Thank you so much for sharing your beautiful experience with us. We’re honored that you entrusted us with such a meaningful gift for your mother-in-law, and it’s incredibly moving to hear how deeply the doll touched her heart. Our artists pour so much care into every detail, and knowing that it brought your vision to life means the world to us.
Thank you again for your trust and support—it’s customers like you who inspire everything we do.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com.
I ordered a doll of my late mother to…
I ordered a doll of my late mother to gift my younger sister whom after 3 years of my mom's passing is still having a very hard time coping. It took a few weeks, which is totally understandable for a hand made product, but it was very much worth the wait. My sister absolutely loved it. I will consider buying again for myself or for gifting others as it's a very special and unique gift.
5 April 2025
Unprompted review
Reply from My Dollfy
Thank you so much for allowing us to create something so meaningful in honor of your late mother. We're deeply moved to know that the doll brought comfort to your sister during such a difficult time. It’s always our greatest hope that our work can offer a sense of closeness and healing.
Your understanding, support, and kind words mean so much to our team. We would be honored to create another special keepsake for you or your loved ones in the future.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com.
I loved receiving my doll of my…
I loved receiving my doll of my grandmother. She sits on the mantle with the picture I sent in. I have received so many compliments. Thank you for the care and work you did!!
1 July 2025
Unprompted review
Reply from My Dollfy
It’s so heartwarming to hear that your doll of your grandmother has found a special place on your mantle alongside her photo. Knowing that it has received so many compliments brings us great joy. Thank you for recognizing the care and craftsmanship that went into creating it—your appreciation means the world to our team.
We’re truly honored to have been part of preserving such a cherished memory.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com.
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