myDelibox Reviews 

702
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of authentic Italian food, noting that prices are extremely reasonable compared to other market options. Many people also highlight the exceptionally quick delivery service and wonderful packaging that keeps products completely safe during transit. Some people were dissatisfied with occasional delivery delays and long shipping times that significantly disrupted their meal plans. However, some customers also noted receiving damaged items due to careless packaging standards or rough courier handling issues. Reviewers buying these goods still appreciated the overall product quality despite these few logistics hiccups.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection of authentic Italian... See more

Delivery service

Clients share satisfaction on delivery service, frequently praising quick and reliable shipping times... See more

Order

People report positive experiences with order, highlighting that it is easy to make purchases online and... See more

Price

Reviewers highlight great satisfaction with the affordable prices and fair rates offered for various items.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items such as the pasta, truffle paste,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable... See more

Rated 5 out of 5 stars

Buying the very best Italian Mineral Water - Ferrarelle - at reasonable prices (for UK). I first came across Ferrarelle Mineral Water in 1980 when I joined Hedges & Butler (part of Bass group) -... See more

Rated 5 out of 5 stars

It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online. This was my review... See more

Rated 5 out of 5 stars

A good selection of reasonably priced italian food and household items. I always receive everything I order within the agreed timeframe and extremely well packaged. A very reliable service I have now... See more


Company details

  1. Italian Grocery Store

Written by the company

MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

702 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(702)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Goods arrived in kit form

I have ordered numerous times from MyDelibox and always been pleased with the goods delivered. My latest order was so poorly packed that two packets of pasta were split with the contents all over the bottom of the box and biscuits which came with the order are in kit form. Whilst some of the value of the goods has been refunded, there has been no apology from MyDelibox nor any explanation as to why their packing has deteriorated to such a crass extent. Even the box had a hole in it, which must have been present prior to despatch given the amount of sticky tape around the base of the box to conceal it.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

They never make a mistake!

I have been ordering from Mydelibox for a few years now, and they are never wrong with picking. I always received my orders in full and very well packed so nothing got damaged. The variety of the offering and the price point is also great, therefore I always come back!

27 September 2023
Rated 1 out of 5 stars

My order was delivered damaged and I…

My order was delivered damaged and I have contacted Delibox who have offered no compensation for the damaged items as the goods inside were not affected.
However I still had to pay full price for them so I think this review is justified.

26 September 2023
myDelibox logo

Reply from myDelibox

Hello, Anna. Thanks for your order and review. Thanks for editing the previous review.
As you correctly mentioned "the goods inside were not effected". There were some tomato tins in your order that were slightly dented due to transport made by the courier. However in our opinion the product is still in good condition and safe to be consumed.

Rated 5 out of 5 stars

Great

Great! Amazing quality products. I would improve on the delivery times.

29 August 2023
Rated 4 out of 5 stars

Great quality food

Great quality food, good price and well packed, so the biscuits were all intact.
Will definitely buy from myDelibox again.
The only reason for the 4**** instead of 5 is due to FedEx who left my parcel outside in the rain without bothering to ring the bell or knock on the door (even though we were home waiting for the delivery). Please myDelibox, change the company for the deliveries.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

The order arrived in perfect condition the glass items well packed, I am very happy with the products I ordered.

24 July 2023

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