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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and compassionate approach, making them feel at ease during difficult times. Many highlight the outstanding customer service, noting the clear explanations, prompt communication, and the personalized support received throughout their journey. People appreciate the efficiency and ease of the overall service, which helped them navigate complex situations and achieve peace of mind. Reviewers frequently mention feeling supported and not judged, with many expressing gratitude for the life-changing assistance provided. The company is often recommended for its professional yet friendly service, with consumers feeling heard and well-guided through every step of the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the politeness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and professionalism... See more

User experience

Reviewers mention positive feedback about user experience. Customers describe the process as fantastic,... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Holly has genuinely been life‑changing. From the very first conversation to the final steps of the process, she guided me with patience, clarity, and real compassion. I never once fel... See more

Rated 5 out of 5 stars

This company My Debt Manager, went above and beyond , to free me from my financial difficulties, and still keep in touch on a regular basis , if I have any worries about receiving letters from credi... See more

Rated 5 out of 5 stars

Chloe has been amazing from start to finish. Extremely devoted, super friendly and incredibly efficient. She made an extra mile to make the whole process stress free and thanks to her I now have a fi... See more

Rated 5 out of 5 stars

I couldn’t thank Shauna enough for her professionalism and her heart of gold. She not only does her job exceptionally well, but she also understands my situation thoroughly and tries to help with bo... See more

Rated 5 out of 5 stars

I would like to express my sincere gratitude to my debt management manager, who from the very beginning, after I submitted an application for debt management, contacted me very quickly and very profes... See more

Rated 4 out of 5 stars

Made easy from start to finish. Everything explained fully and understandable. No question was left unanswered,even silly ones.

Rated 5 out of 5 stars

Holly was amazing, she listened, she understood what I was going through. Holly was not judgemental just looked at my situation and found a resolution. Brilliant thank you

Rated 5 out of 5 stars

From start to finish the experience was a good one. The staff are amazing, supportive and non judgemental. Big short out to Holly who was great at guiding me through a process I would not have been ab... See more

Rated 5 out of 5 stars

Nathan made everything easy and understandable, he answered all my questions in simple easy way. He was very patient and never made me feel that I was foolish to get myself in to debt. If any of my fr... See more

Rated 5 out of 5 stars

Holly my advisor was so easy to deal with and made me feel fully at ease. I would definitely recommend My Debt Manager to anyone who is struggling with money problems and is embarrassed to talk about... See more

Rated 5 out of 5 stars

From the moment l saw my Debt manager from the Facebook advert. I decided to give it a try because l was getting overwhelmed with my debts and l did not know what to do.l am glad l made the right d... See more

Rated 5 out of 5 stars

Nathan was absolutely amazing from start to finish, he explained everything from head to toe and you could always get in touch with him, if you had any questions or want to talk with him. Absolutely f... See more

Rated 5 out of 5 stars

Holly at my debt manager really helped take the stress and strain out of trying to manage all my debts and find the right solution. I cannot recommend enough the help and support getting things back o... See more

Rated 5 out of 5 stars

My wife and I have struggled to keep our heads above water through no fault of our own for months. Things finally came to a head earlier this month, and we had to ask for help. My Debt Manager, and... See more

Rated 5 out of 5 stars

I'm forever grateful to My Debt Manager for helping me with my IVA. Their team was professional, empathetic, and knowledgeable. They created a personalized plan that worked for me, and I'm now more re... See more

Rated 5 out of 5 stars

Afternoon first I kept missing the call cause I got myself in that much dept was that close to taking own life, balifts6 knock on my door to say they was going to remove my things from the house I... See more

Rated 5 out of 5 stars

Absolutely amazing service the team helped me through everything I really did not think I could get the help that was provided it has made my life feel so much more at rest thank you so much

Rated 5 out of 5 stars

I had an excellent experience with Holly carpenter, she was very professional and helped me with sorting my finances out. I can now breathe easy. The process was very smooth and she explained everythi... See more

Rated 5 out of 5 stars

Im in alot of credit card and loan debt, I spoke with a lady yesterday and she was so understanding and easy to explain my credit issues to. It was a quick phone call and then , the agent said she wi... See more

Rated 5 out of 5 stars

From start to finish, Nathan who was helping and advising me through the whole process was absolutely brilliant. He was patient and very understanding to my situation and was very open and honest with... See more

Rated 5 out of 5 stars

Holly was so supportive and helpful and i waa so stressed about my debts I wasnt sleeping properly or anything. She was amazing with all the help and my stress went away when I spoke to her over my de... See more

Rated 5 out of 5 stars

From start onwards I received helpfully friendly advice and was handled as if we were long time friends. Made me feel very comfortable and so happy the way it’s panned out. Weight of my shoulders ver... See more

Rated 5 out of 5 stars

We were made comfortable and well heard from the start!!...There was fantastic clear communication and was able to start our IVA with great ease, leaving us able to breathe for the first time in a lon... See more

Rated 5 out of 5 stars

My partner and myself cannot recommend this company High enough. From the start Nathan and Katie have been supportive, empathetic, knowledgeable and absolutely non judgemental about our financ... See more

Rated 5 out of 5 stars

Holly was extremely knowledgable and understanding. After changing my mind a couple of times I felt like I was wasting her time. But I then took the leap and she was so helpful and kept me updated all... See more

Rated 3 out of 5 stars

So far they been very helpful and progress has been easy simply. but it's early days yet so let's c what happens in future

Rated 5 out of 5 stars

Holly has been amazing I’ve been so stressed and worried about my debt for months now and Holly has helped me through this and explained everything I’ve needed to know .i feel like a weight has been l... See more

Rated 5 out of 5 stars

What can I say Holly helped me from the start. No question was stupid to ask. Very friendly polite. Knew her stuff. Made me feel very at ease. Holly was with me every step of the way. Keeping me updat... See more

Rated 5 out of 5 stars

Chloe was marvellous and put me at ease during a very difficult time. She made the whole procedure easy to understand and had sympathy and I think she is wonderful and a huge asset to your organisatio... See more

Rated 5 out of 5 stars

I have never experienced the care, compassion, empathy and genuine kindness that i experienced with Holly, this company is fantastic and if it wasn’t for Holly and her help and her understanding and... See more

Rated 5 out of 5 stars

Holly was brilliant at talking me through all my options. Very clear and polite. I recommend her and my debt manager extremely highly.

Rated 5 out of 5 stars

I felt heard. The staff was compassionate and made me feel at ease. They provided realistic advice and supported me throughout the process.

Rated 5 out of 5 stars

Very helpful. Explained everything so I could understand it. Very polite even though I wasn't the best with information needed

Rated 5 out of 5 stars

A young lady called Hollie ,advised me and guided me through this process, she was amazing no judgement just so help full made every thing so easy ,I am very grateful to her for all her help ,and she... See more

Rated 5 out of 5 stars

Great friendly helped straight away and all sorted within a week- went through every step and kept me informed at all times

Rated 5 out of 5 stars

From the moment I contacted them they were very helpful explained everything nothing was to much trouble sorted everything out for me and kept in touch after everything couldn't wish for a great compa... See more

Rated 5 out of 5 stars

Guide and support was excellent and a step-by-step details explained. Debt reconciliation successfully initiated and in progress. Long term, hopefully worths it.

Rated 5 out of 5 stars

My debt manager helped me with the whole process. Giving me advice and support as and when needed. Now me and my children can live without being hand to mouth.

Rated 5 out of 5 stars

Nathan had been very helpful always chased things up for me and answered any questions straight away

Rated 4 out of 5 stars

Understanding and sympathy in my situation. Honest from the start and trusted with the situation.

Rated 5 out of 5 stars

Made me feel so relaxed after being so anxious with my debts many thanks would deffo recommend

Rated 5 out of 5 stars

Very helpful, fantastic support and information throughout. Can’t thank Nathan enough..great team and great results.

Rated 5 out of 5 stars

I spoke too lady who was very understanding careing person who understand my situation which hopefully will now be sorted with IVA .

Rated 5 out of 5 stars

Holly and Katie have been so helpful. They made me feel at ease and have explained every step of the process. I can’t recommend them enough. They made a hard thing to do so simple. The sense of reli... See more

Rated 5 out of 5 stars

Holly was absolutely amazing and made me feel heard and made me feel so much less stressed about my debts.

Rated 5 out of 5 stars

Frendy and a professional service. Helped me get to the right place to sort my finances out. Always called me at the scheduled time.

Rated 5 out of 5 stars

Nathan is amazing with a voice that calms you and makes you feel comfortable. He knows his job and so helpful. They helped me thank you so much.

Rated 5 out of 5 stars

My experience with My debt Manager was very good. Holly Carpenter was just wonderful, very professional and supportive. I would recommend this company to others

Rated 5 out of 5 stars

I was afraid to talk to anyone at first but they help me undersrand everything. it was a stressful month for me but they made it easy for me


Company details

  1. Credit Counseling Service
  2. Debt Relief Service

Written by the company

Start your path to becoming debt free today - Confidential Debt advice from qualified debt specialists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

680 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holly was amazing

Holly was amazing, she listened, she understood what I was going through. Holly was not judgemental just looked at my situation and found a resolution. Brilliant thank you

13 March 2026
Rated 5 out of 5 stars

My experience with my debt manager

Nathan made everything easy and understandable, he answered all my questions in simple easy way. He was very patient and never made me feel that I was foolish to get myself in to debt. If any of my friends are in my position I highly recommend My Debt Manager.

27 February 2026
Rated 5 out of 5 stars

Holly at my debt manager really helped…

Holly at my debt manager really helped take the stress and strain out of trying to manage all my debts and find the right solution. I cannot recommend enough the help and support getting things back on track.

18 February 2026
Rated 5 out of 5 stars

Review for Holly – My Debt Manager

Working with Holly has genuinely been life‑changing. From the very first conversation to the final steps of the process, she guided me with patience, clarity, and real compassion. I never once felt judged - only supported.

She helped me navigate everything when I felt completely lost, and I’m incredibly thankful for how she got me out of such a dark place. Holly didn’t just manage my debt and find me the best solution, she helped me find my confidence again. I can’t express enough how much her help has meant to me.

If you’re struggling and need someone who truly cares, Holly is the person you want by your side.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

My Debt Manager

Holly my advisor was so easy to deal with and made me feel fully at ease.
I would definitely recommend My Debt Manager to anyone who is struggling with money problems and is embarrassed to talk about it to give them a ring. They offered me a variety of options to deal with my situations.

4 February 2026
Rated 5 out of 5 stars

Holly and Katie have been so helpful

Holly and Katie have been so helpful. They made me feel at ease and have explained every step of the process.
I can’t recommend them enough. They made a hard thing to do so simple. The sense of relief is palpable.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Holly has been amazing I’ve been so…

Holly has been amazing I’ve been so stressed and worried about my debt for months now and Holly has helped me through this and explained everything I’ve needed to know .i feel like a weight has been lifted from my life .

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Wow Holly helped me so much

Wow Holly helped me so much, I literally felt I had no way of getting out of my situation she made me feel at ease and helped me throughout the whole process I can finally take a deep breath and move forward the anxiety has lifted so trustworthy and real caring people at the other end of the phone fighting in your corner to help ease your situation thank you so much ❤️ Jemma Hine

2 February 2026
Unprompted review
Rated 5 out of 5 stars

A young lady called Hollie ,advised me…

A young lady called Hollie ,advised me and guided me through this process, she was amazing no judgement just so help full made every thing so easy ,I am very grateful to her for all her help ,and she made it stress free, thank you Hollie xx can thoroughly recomend her amazing

20 January 2026
Unprompted review

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