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My Debt Plan Reviews 

504
•
TrustScore 4.5 out of 5

4.7

Insolvency Service
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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being extremely helpful, supportive, and understanding during stressful financial situations, which puts people at ease right away. Consumers note that the team explains all available options thoroughly and professionally, making the entire debt management process smooth and easy to navigate. Some reviewers were not happy with communication, mentioning slow responses or completely ignored messages regarding their debt plans and urgent situations. Some people also felt pressured into making quick decisions and experienced difficulties when trying to get reliable assistance from the agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing advisors as friendly, patient, and extremely... See more

Customer service

Users describe positive interactions with customer service, noting that reviewers felt listened to without... See more

User experience

Customers expressed great satisfaction regarding the user experience, highlighting how advisors explain... See more

Service

Reviewers highlight high satisfaction with the service, describing staff as extremely friendly, supportive,... See more

Payment

Reviewers share strong dissatisfaction regarding payment terms, noting that a recorded message stated a high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with my debt plan recently. I was going through some financial hardship to the point of the bailiffs taking action against me. Causing overwhelming anxiety and stress. But I r... See more

Company replied

Rated 5 out of 5 stars

Spoke with Cameron regarding my debts. He was great at reassuring me, after I mentioned how overwhelming it has been, and helping with finding the best option suitable for me - a lot of informatio... See more

Rated 5 out of 5 stars

I spoke to Liam McMahon and from the start of the call he made me feel relaxed and assured me he would get some protection in place for any assets i had as the bailiffs were at my door. He didn't rus... See more

Company replied

Rated 5 out of 5 stars

Even though I had created all of my problems , Debt Plan were still compassionate, supportive and I found that no matter how bad things are , it’s good to talk !! I’ve haven’t smiled for a long time b... See more

Company replied

Company details

  1. Insolvency Service
  2. Debt Relief Service

Written by the company

My Debt Plan is one of the UK’s leading providers of Individual Voluntary Arrangements (IVAs) and debt solutions, committed to helping people regain control of their finances and reduce the stress of unmanageable debt. We understand that debt can feel overwhelming. Our friendly and knowledgeable advisors take the time to listen, explain every step of the process, and create solutions that are realistic and manageable. We pride ourselves on our transparent approach, treating every client with respect, care, and professionalism. More than just a debt solutions company, we aim to empower people to take control of their finances, achieve peace of mind, and move towards a debt-free future.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

504 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(504)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The transparent advice give when I felt…

The transparent advice give when I felt the world crashing down around me. Will be greatful to everyone I have spoken to especially Neil for taking me through the 1st steps to resolving my issues

12 September 2025
Unprompted review
Rated 5 out of 5 stars

My debt plan have been amazing

My debt plan have been amazing! From submitting the online for within minutes they called me to the drafting of my IVA proposal! All members of staff I have spoken to were kind, understanding and sympathetic towards my situation.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Good service

My experience with ‘my debt plan’ was very good.The advisor was exceptionally helpful and understanding. I was graciously supported throughout the process.
I would recommend this service to anyone in my circumstance.
Thank you

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Should have done this ages ago

Honestly can’t thank them enough; it’s early days yet as haven’t had everything sorted and started my debt solution plan, but so far everyone has been so, so helpful, and the tiny little detail of not being judged, or made to feel like some ‘Orrible little debtor was a world of difference.
Use. This. Service.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

From start to the consultation call the team have been understanding shown empathy and supported me through the process.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic lady

Fantastic lady, very helpful and kind . Made me understand everything. Made me feel really At ease considering my situation

10 September 2025
Unprompted review

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