The experience I had was the fast response to an enquiry. I was amazed at the professionalism with which my request was handled and also with the outcome.
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I got assisted within short period, and the agent who assisted assured that my request is resolved I just have to wait turn around time to see it . He also granted me his manager email address for any... See more
This is a very disappointing site, STAY AWAY. I did speak to Charlie who was no helpful and very disconnected was told that I cannot be refunded. I was then ‘suddenly’ was transferred to Liam who was... See more
Quick reply and great assistannce thank you so much
4.4
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick reply and great assistannce thank…
Quick reply and great assistannce thank you so much
9 April 2025
Unprompted review
Issue with membership fees
I had an issue with cancelling my account and questions about top up fees I had been charged. After some interaction with support team on live chat my case was escalated to manager Imani. I got a very pleasant and detailed letter which was very appreciated.
I would like to say thank you to Imani and the whole Support team. While I am still waiting for all agreements are in place.
21 March 2025
Unprompted review
Willing to refund me for something I…
Willing to refund me for something I did not know about
1 March 2025
Unprompted review
This site has hidden T&C - BE AWARE
This is a very disappointing site, STAY AWAY. I did speak to Charlie who was no helpful and very disconnected was told that I cannot be refunded. I was then ‘suddenly’ was transferred to Liam who was very helpful and understanding. If you do happen to fall into this site. Speak to Liam.
17 March 2025
Unprompted review
Offering to refund me which is great…
Offering to refund me which is great but we’ll see
6 March 2025
Unprompted review
Declan gave me a fast reply
Declan gave me a fast reply. As long as things work out as said I can only thank you for fast efficient service
27 February 2025
Unprompted review
Sarra is very efficient and helpful
19 February 2025
Unprompted review
customer assistance
The experience I had was the fast response to an enquiry. I was amazed at the professionalism with which my request was handled and also with the outcome.
2 February 2025
Unprompted review
He was absolutely brilliant and really…
He was absolutely brilliant and really helpful, best that I have ever had!!! Need more people like that working in this field!!
4 February 2025
Unprompted review
Very helpfull
31 January 2025
Unprompted review
Their customer support is outstanding
Their customer support is outstanding! They are very helpful and explain things thoroughly. Kurt was great at keeping in contact with any questions I had and finding a solution to any issues! I highly reccommend! Thank you!
28 January 2025
Unprompted review
Thank you Andy
15 January 2025
Unprompted review
they were nice and quick with the…
they were nice and quick with the refund process
26 December 2024
Unprompted review
Anne handled my request quickly and…
Anne handled my request quickly and with no fuss
15 December 2024
Unprompted review
Good client support.
5 December 2024
Unprompted review
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