My Claim Group Reviews 

14,831
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely polite, highly helpful, and consistently provides clear and reassuring updates regarding their ongoing progress. People also appreciate the efficient communication channels and the professional, welcoming manner in which all queries are handled by advisors. Some reviewers were not happy with the time it took to fully resolve their cases or get responses. A few individuals noted that replies to emails can sometimes feel slow and the overall procedure feels rather prolonged. Consumers also mentioned experiencing delays when waiting for updates on their specific loan situations.

What people talk about most

Claim

Reviewers mention ambiguous feedback about claim, reflecting a division in consumer experiences. While many... See more

Customer service

Customers report positive experiences with customer service, highlighting polite and professional call agents... See more

Response time

Consumers find response times to be ambiguous, with widely differing experiences reported. Many reviewers... See more

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful, polite,... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the swift response times, helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.

Company replied

Rated 5 out of 5 stars

Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more

Company replied

Rated 5 out of 5 stars

They have kept me informed about what is happening and what happens next. I am still waiting for the company l had my loan to get back to them but they do review what is happening regularly.

Company replied

Rated 5 out of 5 stars

My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding

Company replied


Company details

  1. Legal Services

Written by the company

My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.

How can I check if I'm eligible to claim?

Written by the company

1. We’re making some updates to our advertising and sign-up processes.
2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.

Contact info

Promotion box for My Claim Group

Check to see if you are owed

Vehicles bought after 2007 likely had hidden commissions you can claim

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(14,831)

2,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mark,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Easy to use site

28 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Mark,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

They have kept me informed about what…Regular updates

They have kept me informed about what is happening and what happens next.
I am still waiting for the company l had my loan to get back to them but they do review what is happening regularly.

27 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Cheryl,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

My claim group

I have yet to receive anything from them.

12 November 2025
My Claim Group logo

Reply from My Claim Group

Dear Sharron,

Thank you for taking your time to leave a review.

A member of our team has tried to call you today.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Easy to understand and extremely easy…

Easy to understand and extremely easy to complete

24 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Tracy,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 5 out of 5 stars

Excellent work

Excellent work

24 July 2026
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Very polite young lady that obviously…

Very polite young lady that obviously understood and seemed very knowledgeable and guided me to what I needed thank you

24 July 2026
Unprompted review
My Claim Group logo

Reply from My Claim Group

Dear Yvonne,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 1 out of 5 stars

Just not good enough help people out

Just not good enough help people out

1 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Gordon,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

Great to deal with

Great to deal with, make things easy to understand, very proficient and friendly staff. Thank you guys

24 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Paul,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Debbie,

We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.

Thank you again for your support. We appreciate your business 😊

Rated 4 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Hello,

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience. We're always striving to provide the best possible service, and your feedback is valuable to us.😊

Rated 5 out of 5 stars

no issues

no issues good communication and updates thank you

3 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Nick,

Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊

Rated 5 out of 5 stars

Awesome thank you

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Warren,

Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊

Rated 5 out of 5 stars

Easy to talk to

Easy to talk to, very helpful

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Yvonne,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars
My Claim Group logo

Reply from My Claim Group

Dear Brian,

Thank you for taking the time to leave us a positive review, We're thrilled to hear that you had a great experience with our company 😊

Rated 1 out of 5 stars

Achieved nothing

Achieved nothing

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear CUSTOMER,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to contact you to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

Rated 5 out of 5 stars

A lovely and reputable company.

A lovely and sincerest call with the professional and very kind Grace.
Thank you lots, Lucy

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Lucy,

Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊

Rated 5 out of 5 stars

From years gone by the file is still…

From years gone by the file is still open and been upon thankyou.

23 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Carol,

Thank you for your positive review, We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊

Rated 2 out of 5 stars

Too much information required.

You have just sent me an Email requesting a copy of my Driving licence or Passport. There is alot of information on those that you can sell onto other companies. BUT have nothing to do with my claim. IF / WHEN there is any money coming my way ( which according to the press won't be anytime soon looking at the companies who are going to lodge objections to it ) I will then let you have those details. NOT BEFORE.

22 July 2026
My Claim Group logo

Reply from My Claim Group

Dear Andy,

Thank you for taking your time to leave a review.

We are sorry that you have not been happy with our service.

A member of our team has tried to call you today to discuss your concerns.

Please feel free to call us on 0800 756 3986 and we will be happy to assist you.

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