First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... See more
Company replied
I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functi... See more
I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose... See more
Company details
Written by the company
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Contact info
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4.8
Excellent
224 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Amelia was very prompt on all the…
Amelia was very prompt on all the instructions on this machine. She always got back to me in a timely manner
14 January 2025
Unprompted review
Reply from myChway
Thank you for your kind feedback! We're thrilled to hear that Amelia provided prompt and timely assistance.
Your satisfaction is our priority, and we appreciate your support!
Unoisetion 6 in 1
Bought the Unoisetion 6 in 1 Cavitation/RF/Laser Lipo and everything was great except the Body RF probe. I spoke with Amelia and within 3 days including the weekend I had a new RF probe and everything was working and amazing on this machine! MyChWay is highly recommended!
17 January 2025
Unprompted review
Reply from myChway
Thank you for your wonderful review!
We're so glad to hear that you’re enjoying your Unoisetion 6 in 1 machine and that Amelia was able to assist you quickly.
Your recommendation means a lot to us, and we truly appreciate your support!
Great products and exceptional customer…
Great products and exceptional customer service always willing to help if there's any issues great communication satisfaction is there a number one concern.
20 January 2025
Unprompted review
Reply from myChway
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with our products and customer service.
Your satisfaction is our top priority.
Amelia was very patient and explained…
Amelia was very patient and explained everything to me no matter how many questions I asked
14 January 2025
Unprompted review
Reply from myChway
Thank you for your kind feedback!
We're thrilled to hear that Amelia was able to assist you patiently and thoroughly.
We appreciate your support!
Happy with delivery to Australia
Happy with delivery to Australia, machine arrived in perfect condition
30 December 2024
Unprompted review
Reply from myChway
Thank you for your feedback! We're glad to hear that your machine arrived in perfect condition and that you're happy with the delivery to Australia. We appreciate your support!
Mychway is a great website highly recommend
There machines are top of the line. I only order from them. They give the best deals and I know I can trust what I am getting from them highly recommend this site.
22 December 2024
Reply from myChway
Thank you so much for your kind words and support!
We're thrilled to hear that you trust our products and enjoy the deals we offer.
For any further inquiries, please feel free to reach out.
Extremely helpful
Extremely helpful! Great customer service! Will shop with again🙏🏽👍🏾
12 December 2024
Unprompted review
Reply from myChway
Thank you for your kind words!
We’re delighted to hear about your positive experience.
If you have any further inquiries, please don’t hesitate to reach out.
Machine not strong enough
26 September 2024
Reply from myChway
We’re sorry to hear that the machine didn’t meet your expectations. Please note that our accessories come with a 3-month warranty, and the main unit is covered for one year.
We’ve already reached out to you via email and WhatsApp to address your concerns.
Kindly check your messages at your earliest convenience, and we’ll be happy to assist you further.
We value your input and are here to ensure your satisfaction.
Shipping was fast
Shipping was fast, great communication and the hydrafacial machine is great ! Will purchase more items from here .
18 December 2024
Unprompted review
Reply from myChway
Thank you for your kind words!
We're glad to hear you're happy with the fast shipping and communication. We appreciate your support.
Reply from myChway
Thank you for your kind words! We’re thrilled to hear that you were satisfied with our assistance and support.
Great overall experience
The equipment arrived quite quickly - I had no worries over that especially as it was coming from overseas. The machine arrived intact, no scratches or anything to give me worries. Putting together was easy and I have am starting to see the difference. Consistency and patience are key elements.
23 November 2024
Reply from myChway
Thank you for your kind feedback!
We're glad to hear that your equipment arrived quickly and in perfect condition.
It's wonderful to know you're already seeing results—consistency and patience truly make all the difference.
We appreciate your support!
Thank You, Amelia!
I own the UNOISETION. I needed help. Amelia sent me the information to give me help. Thank you.
14 December 2024
Unprompted review
Reply from myChway
Thank you for your kind feedback!
We're glad Amelia was able to assist you.
If you need further help, don't hesitate to reach out!
Reply from myChway
Thank you for your kind words!
We’re delighted to know you had a great experience.
Customer service exceeded my…
Customer service exceeded my expectations!
When I first purchased the machine, I was unsure whether it could be delivered to my home in Germany. However, the entire process went incredibly smoothly. Amelia from the customer service team was fantastic—she guided me through the process, kept me updated, and ensured my package arrived safely. Although I haven’t tested the machine yet, I’ve been thoroughly impressed with the delivery experience. Amelia even went the extra mile by checking with me for the tax and customs regulations of my country, so the machine was delivered without any issues. I didn’t have to deal with customs or pay additional taxes, which was a huge relief. Their attention to detail and customer care really stood out!
8 December 2024
Unprompted review
Reply from myChway
Thank you for your kind words!
We're thrilled to hear that Amelia and our team were able to make your delivery experience smooth and stress-free.
We truly appreciate your feedback and are happy to know that the customs and tax details were taken care of for you.
We hope you enjoy using the machine, and if you need any further assistance, don't hesitate to reach out!
Machine bad, company good
Customer service and shipping is a 5 star!!! But the machine itself is a 3, just ok, unfortunately. This is my first dermabrasion machine I’ve ever bought and I am disappointed. The machine goes through the liquid sooo quickly and the suction is just way too strong even on the minimum setting. The way you have to empty the machine of the discard liquid is terrible and so time consuming.
19 November 2024
Reply from myChway
Thank you for your honest feedback!
We’re delighted to hear you were pleased with our customer service and shipping.
We’re sorry to learn that the machine didn’t fully meet your expectations.
To help resolve your concerns, we’ve sent you an email with guidance on how to use the machine effectively.
If there is any quality issue, please rest assured that our comprehensive warranty will ensure everything is made right.
For any further assistance, feel free to reach out to us at customerservice@mychway.com or contact us on WhatsApp at +86 17722598734.
Excellent!!!
23 November 2024
Reply from myChway
Thank you so much for your excellent feedback!
We’re thrilled to know you’re happy with our service.
For any further inquiries, please feel free to reach out！
Amazing experience FedEx shipped my…
Amazing experience FedEx shipped my order to the wrong house and they fixed it no questions asked. This company is amazing.
19 November 2024
Reply from myChway
Thank you so much for your kind words!
We're thrilled that we were able to resolve the issue quickly.
Your satisfaction is our top priority, and we appreciate your support!
Excellent Service and Product
Just got my machine and was impressed with the quality. I cant wait to use it on my clients!
25 November 2024
Unprompted review
Reply from myChway
Thank you for your kind feedback!
We’re thrilled to hear you’re impressed with the quality and can’t wait for you to use it with your clients.
If you need any assistance, feel free to reach out.
I must say this first
I must say this first. I have seen many reviews that have said there is no customer service or enough information on how to use this company's products. That simply isn't true. Not much came with my box, but there is more than enough information online through this company.
I've never really done anything like this for myself before. I'm a hardworking woman who didn't pay much attention to my body. After my husband passed away due to health issues related to his weight, I realized he wouldn't have wanted that for me. I kicked off my journey by visiting a weight clinic that had some cool machines. That’s when I found out that those procedures were way out of my budget. So, I decided to invest in myself in a more affordable way. Now, I’m learning how to use this cavitation machine from a trustworthy source. The online guide and videos are fantastic! I've been using the machine regularly as directed and have already lost 10 pounds in just a week and a half! I lost 10 pounds with my first salon treatment, so I knew this would be effective. This product has truly changed the game for my weight and skin. I walk 2.5 miles twice a week and use the machine. I've tried every diet under the sun, but the weight always came back. With this technology, the weight only returns if I choose to eat poorly or overeat, similar to what happens after stomach surgery. The weight has stayed off, and I eat normally now—no more overeating or snacking out of boredom. I can do all this while also caring for my skin without any harsh chemicals. I’m loving it! Huge thanks!
My only suggestion for your videos would be to learn more English phrasing for your videos. We make pretty is not correct and may make your company not appear in a good light with English speakers. Say something like we make you beautiful. Just a suggestion.
20 November 2024
Unprompted review
Reply from myChway
Thank you so much for sharing your inspiring journey and detailed feedback about your experience with the Unoisetion 9-in-1 Cavitation Machine.
We’re truly honored to be part of your health and wellness transformation. Your story is a testament to resilience and self-care, and it’s incredible to hear about the results you’ve achieved so far. Congratulations on your progress!
We’re delighted that our online guides and videos have been helpful to you.
Making our resources accessible and easy to follow is one of our top priorities, and it’s rewarding to know they’ve supported you in using the machine effectively.
We also appreciate your thoughtful suggestion regarding the phrasing in our videos.
Your point is well taken, and we’ll certainly work on refining our language to better connect with our English-speaking customers. Feedback like yours helps us improve, and we’re grateful for it.
If there’s anything more we can do to support you on your journey, please don’t hesitate to reach out.
Thank you for choosing our product and for taking the time to share such kind and encouraging words.
Excellent Customer Support.
Excellent Customer Support.
I had an issue with the machine I purchased from myChway a few months ago. Amelia in customer support was professional, helpful and the issue was quickly resolved. The replacement part was shipped quickly and arrived sooner than I was expecting. I'm very please with myChway and how they stand behind their products.
19 November 2024
Unprompted review
Reply from myChway
Thank you so much for your kind words! We're thrilled to hear that Amelia was able to assist you professionally and that your issue was resolved quickly. Your satisfaction is our top priority, and we’re glad we could exceed your expectations. Thank you for choosing us, and we’re here if you need any further assistance!
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