My Car Import Reviews 

1,038
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and supportive staff for taking care of everything, ensuring that complex vehicle importation procedures remain entirely simple and stress-free. Consumers also appreciate the intuitive online portal, noting that it delivers prompt answers, easy document uploads, and reliable guidance from beginning to end. Many reviewers often note the excellent overall service provided, emphasizing the remarkable flexibility regarding vehicle collection times to easily accommodate personal schedules. However, some people mentioned that communication could occasionally experience delays or that receiving more explicit instructions regarding the required paperwork would improve the overall experience.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is extremely helpful and makes... See more

Staff

Consumers find staff to be positive, highlighting helpful and knowledgeable service from the entire team.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting phenomenal support, excellent communication,... See more

User experience

Users describe positive interactions with user experience, highlighting how uncomplicated and straightforward... See more

Response time

People report positive experiences with response time, highlighting excellent service and timely updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Complete help and support from start to finish, I finally imported my Classic car from our time living abroad, having left it in a foreign barn for nine years and then a U.K garage for a year I needed... See more

Rated 5 out of 5 stars

I have recently imported and registered my Landrover from France. From my initial enquiry their advice and information was helpful and accurate. Whilst I initially thought their fee was steep, I thin... See more

Rated 5 out of 5 stars

Exceptional! I was struggling with the thought of taking my bike Gosforth and having it tested to get UK registration. Hiring a van, taking a day off work, going through the test and not knowing... See more

Rated 5 out of 5 stars

Made the experience of bringing a car into the UK very simple and they took care of everything. This included helping me with sourcing the vehicle using a reliable and recommended source. Steph kept m... See more


Company details

  1. Import Export Company
  2. Auto Tag Agency
  3. Driver and Vehicle Licensing Agency
  4. Importer
  5. Vehicle Shipping Agent

Written by the company

My Car Import have been importing vehicles to the UK from all over the world for the last 25 years. We offer customers wishing to import a vehicle into the UK an easy alternative to having to take on the process by themselves. We have built our business on a professional door-to-door service that covers every aspect of your vehicle import and stop the potential problems if you do not have our team to help you. We have the extensive and detailed knowledge required to make the decision to import a vehicle to the UK an easy one – we are here to offer the solution to import your vehicle to the UK. If you’re relocating to the UK, purchased a car of any age from abroad or bringing your European car into the country, we’re here to help. Use My Car Import for your vehicle import and you will be assured whilst we use our worldwide business to business network, industry knowledge and unique privately operated IVA testing facilities to quickly and cost effectively get you and your car back on the road here in the UK. REASONS TO CHOOSE MY CAR IMPORT: EU & NON-EU VEHICLE IMPORT EXPERTS WORLDWIDE NETWORK OF CONTAINER SHIPPING THE ONLY PRIVATELY HELD IVA TESTING LANE FOR PASSENGER CARS IN THE UK A HUGELY EXPERIENCED TEAM OF IMPORT, TESTING AND REGISTRATION EXPERTS FASTEST TURNAROUND TIME DOOR TO DOOR OF ANY FIRM IN THE UK FAST TRACK DVLA REGISTRATIONS EXTENSIVE AGENT AND PARTNER NETWORK THROUGHOUT THE WORLD IN HOUSE LIGHT CONVERSIONS AND COMPLIANCE TESTING PREPARATION


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,038)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent digital experience made the process smooth

The experience was guided by a great website along every step of the journey from providing documents to tracking the process, getting work done on the vehicle, MOT and registration. A really smooth experience. Generally good communication although it would have been better to have a single point of contact for the experience to have been perfect. I highly recommend MyCarImprot

28 February 2026
Unprompted review
Rated 5 out of 5 stars

A quality service

A quality service; James was communicative, expedient and knowledgeable. I was nervous about using an online intermediary with substantial amounts of money (import duty and fees) but the process was transparent and, I expect, considerably easier than dealing with HMRC, DVLA, etc. directly!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent importer of vehicles…

Excellent importer of vehicles (including vintage Vespas!). Good commutation and process for seamless importing and registration. Would recommend to others wishing to bring vehicles into UK.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional!

Exceptional!
I was struggling with the thought of taking my bike Gosforth and having it tested to get UK registration. Hiring a van, taking a day off work, going through the test and not knowing if it would pass. Filling the cvsa form in!
I noticed on the CoC my bike had EU conformity. Contacting My car import and discussing the options guided me to put the task in their hands.
It was all arranged by them, no hassle, no worries, no van hire, no costs for transport and no test failure.
All achieved in a month, V5c, Registration, number plate and CoC returned.
Thanks very much for your expertise and professional approach.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Im very pleased with the team, I don’t do computers anymore, the team took this into consideration and made life for me easy, showed lots of patience

13 January 2026
Unprompted review
My Car Import logo

Reply from My Car Import

Hi Paul,

As discussed on the phone, this review was intended to be about Trustpilot themselves, given the difficulty you were having trying to leave a review for our business.

We have flagged the review and Trustpilot have sent you an email apparently. This should allow you to change it to the correct recipient.

Thanks,

The Team @ My Car Import

Rated 5 out of 5 stars

Let the professionals do it!

I tried but failed to do it myself so I asked 'My Car Import' to do it for me after a recommendation from 'Motorhome Fun' chat site - I should have approached 'My Car Import' straight away and would have saved a lot of time and stress. From the first phone call with Will, he was patient, not pushy, understood my predicament and was very helpful and knowledgeable. I felt very comfortable dealing with him. He then handed over my issues to his colleague James Lister who was also very easy to deal with. Together we compiled evidence that the authorities agreed with, so I was exempt tax and import duty, something I could not have done by myself. Excellent customer service and highly recommended. I am also going to submit a piece for the 'Motorhome Fun' chat site to let people know of my experience and let the professionals do the work and not try and do it yourself! Many thanks

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service

I received my car from Hong Kong in excellent condition. They have processed all documents and every step be chased in myportal. Very reasonable price👍

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Good hassle free service

I have recently imported and registered my Landrover from France. From my initial enquiry their advice and information was helpful and accurate. Whilst I initially thought their fee was steep, I think the speed and hassle free nature of the process was worth it. Their portal worked well for guiding through the stages and it was easy to download the documents that were required. When I needed further help they answered questions by email quickly. I would recommend them based on my experience.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to do business with

Very easy to do business with. At face value this process is a complicated admin nightmare but the guys at my car import made it totally pain free. Highly recommend

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Smooth process

The staff were very helpful. They explained the whole process from beginning to the end. There were no surprises or unexpected costs. I just had to wait for the postage of the plates few days more than usual. It was a smooth operation. Would recommend it.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Importing my Chevrolet from the EU…

Importing my Chevrolet from the EU couldn't have been easier. There was a delay in the application, but this was solely the fault of HMRC ( surprise, surprise) who decided to change the import tax charges midway through the process.

27 November 2025
Unprompted review

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