The staff at MyCar were very friendly, explained what they would be doing and the work was carried out in the time specified. I have been going to them now for 3 years and have always been very pleas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
PO Box H203, 1215, Australia Square Sydney, Australia
- 13 13 28
- careteam@mycar.com.au
- mycar.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I dealt with Joe at MyCar Katoomba…
I dealt with Joe at MyCar Katoomba yesterday. His service was excellent, and his manner was really well-mannered and friendly. There was a discount offer that I hadn't been aware of, however he rushed my job through even though he was very busy. My compliments.
An extraordinary act of kindness I've been servicing my car (cars) for…
I've been servicing my car (cars) for more than 10 years at Mycar Cloverdale WA and not to mention, been happy with their professional service and extraordinary customer care. Just as I thought it can't get better than that, I was again pleasantly surprised with the staff kindness and their unique customer support. I brought my car for tyre puncture repair, they did it in record time while I was waiting and when it came to payment, they kindly declined to charge me anything. It was an act of kindness you rarely see these days. I thank the Mycar team once again, and I promised to myself to remain their loyal customer for ever. Thank you guys.
Extremely accommodating
The team was extremely accommodating to fit my vehicle in on very short notice due to an oil leak. They were upfront about costs and were great with providing updates during the process. They were also really understanding that my vehicle was older and will be replaced soon so helped me decide what were necessary repairs to keep my car going in the meantime.
They beat a competitor’s price
They beat a competitor’s price. Fitted and wheel alignment next day for the four tyres. Staff are friendly at Macquarie Centre and tyre care plan provides peace of mind.
My car Midland is the best place I have…
My car Midland is the best place I have ever been for a car service. My little Swift is an elderly lady now but has never let me down. I went for a routine service today they rang to say there were a couple of things that needed doing on top of the very reasonable service. I was happy for those to be done, I didn't feel they were trying to upsell as has happened to me in the past at other places, as an older female. There are 2 more major things that need doing but as i said my car is far from new, and the mechanic has quoted the work into 2 parts 1 needs doing fairly soon the other can wait a while. Their attention to detail is spot on and you can see that it is a happy workplace nothing seems to be too much trouble. I couldn't be happier with the service.
Awsome staff and service
Had a puncture they fit me straight in…
Had a puncture they fit me straight in put the tyre back on put the spare back underneath absolute legends
May use AI-assist with repliesRead more
Used to be good, but has gone very bad.
I had my car serviced here for almost 10 years without issue, but the place has really gone bad recently. I had my car booked in for a week, left it with them all day, and I had to call them at the end of the day for them to tell me they had forgotten to work on my car. I booked it in a week later, called at the end of the day, as I hadn't heard from them again, and they said to come get my car and it would be ready. When I got there to pick it up, my car was still in pieces and the mechanic had apparently gone home. Today, I had it booked in again, with all of the work quoted to be done ahead of time, and when I arrived they told me they wouldn't have time to do it. The communication used to be fine, but the whole place has really gone to the dogs. I strongly recommend you don't waste your time like I did.

Reply from mycar Tyre & Auto
Excellent work
Excellent work. Dropped in this morning at 8am to mycar North Rocks for an emergency puncture. I was received politely, the issue was diagnosed quickly, and the repair was completed within an hour. Great service and much appreciated.
Thorough Service
Recently the staff at mycar Tyre & Auto gave me a thorough service and clearly explained what they needed to do beforehand. One task they completed was a coolant flush as I had wrongly mixed two different types together myself over the weekend. For this reason I promised my family I would ask a mechanic to show me where to put oil & coolant in my car. A mechanic kindly did this for me before I left.
Good Customer Service
Customer service straight forward
open communication with dealing with the problem of my car
my car worker’s explained in good detail about what they were doing on my car and were fairly straightforward about it
You want a great service experience. MYCAR Harbord
I just arrived back from Victoria, Car tyres x 2 punctured by pot holes / nails. Luke explained the perils, of wear and tear, profiles, the pitfalls of having 4 different tyres on the car. The service was seamless. Staff/fitters very professional. Luke outlined the MyCar package/ benefits. He was also able provide a discount, to lesson the pain and despite being busy, managed to address all the issues while I waited. 4 new tyres. 1st class service, could not fault them .I attended 3 other Mycar outlets and not one of them gave me options. My Car Brookvale at least directed mr to Luke and his team for which I'm greatful. A really happy customer.. Sandy
I had a fantastic experience with MYCAR…
I had a fantastic experience with MYCAR Indooroopilly. My old reliable car's gear stick stopped working, and thanks to RACQ, I was able to get it safely to the workshop around 5 pm.
The mechanic who helped me was one of the most honest, professional, and helpful people I've dealt with. He diagnosed and fixed the problem promptly, completed the work on time, and, to my amazement, didn't charge me a cent!
I've been taking my car to MYCAR Indooroopilly for several years, but this experience really reinforced why I keep coming back. It's refreshing to find a company you can genuinely trust. I highly recommend MYCAR Indooroopilly to anyone looking for reliable, honest, and high-quality service.
Great service & people I can trust for…
Great service & people I can trust for doing professional work & not overcharging
Just booked in my wife’s car too 👍👌🏽🙏👏
I needed a service on my car and rang…
I needed a service on my car and rang at 9:15 am, I spoke to Ryan who said they could complete the car service at 10:30 am that day. I dropped the car in and in a few hours my car was serviced- the battery and wipers needed replacing- great. All work completed and I was on my way. Thank to Ryan and the team at Drummoyne.
Gave light to my rainy day
Huge thankyou to the absolute legends at MyCar Broadbeach. After discovering a new warning light on the dash on my morning school drop off I pulled into Mycar Pac Fair on my way home and the lovely gentleman that served me took the time to understand my problem without making me feel like an in convenience even though they were very busy. Turns out it was a new lightbulb that was needed and 2 mins later I was on my way. THankyou so much again! In a word where people are of ten in a hurry and rude you absolutely made my week. Legend!!
I had my car serviced last Tuesday
I had my car serviced last Tuesday, 7/7/26. Unfortunately, by Sunday, while driving on the Tuggeranong Parkway, I heard a loud metal scraping noise coming from underneath my car. At first, I thought I had a flat tyre or that the rim was scraping on the road, which was quite alarming. I inspected the car but did not know where it was coming from.
As a result, I was unable to make it to work on time, which meant letting my colleagues down, and I had to arrange for my car to be towed from a very busy parkway to have it inspected.
I returned the car to your workshop on Monday, where I was advised that the undercarriage flap had come loose because the screws had not been tightened sufficiently during the service. The screws were replaced, and I was able to continue on my way.
While I appreciate that the issue was relatively straightforward to fix, I was disappointed that no apology was offered for the inconvenience, stress, and disruption it caused. More importantly, the situation could have had much more serious consequences. Had the problem involved something more critical, such as a loose wheel or another safety-related component, the outcome could have been devastating.
I understand that mistakes can happen, and I appreciate that the issue was rectified. However, I believe every customer deserves careful attention and genuine care, particularly when their safety is involved. I hope you can appreciate how frightening this experience was and how easily it could have ended differently.
As a Registered Nurse, I strive to provide every patient with the highest standard of care because I know that every person is someone's loved one. I hope that same level of responsibility and care is reflected across all professions, especially when people's safety is entrusted to them.
I share this feedback not to assign blame, but in the hope that it encourages greater attention to detail and reinforces the importance of customer care and safety for everyone.

Reply from mycar Tyre & Auto
Awesome service from the team at mycar
Awesome service from the team at mycar. Do yourself a favour and book your car in.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

















