mycar Tyre & Auto Reviews 

131,843
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36,391 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, often going above and beyond to assist with excellent service. Many people highlight the efficiency and quality of work, alongside transparent communication and reasonable pricing. However, some people experienced issues with the quality of work, reporting new problems after service, missed maintenance, or incomplete repairs. Additionally, a minority of reviewers were not happy with customer service, citing instances of being ignored, argumentative staff, or a lack of clear after-sales explanations.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the fantastic, excellent,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Customer service

Customers generally report positive experiences with customer service, highlighting the quality of work and... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be very reasonable and... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers found super discounts on tyres and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at MyCar were very friendly, explained what they would be doing and the work was carried out in the time specified. I have been going to them now for 3 years and have always been very pleas... See more

Rated 5 out of 5 stars

Recently the staff at mycar Tyre & Auto gave me a thorough service and clearly explained what they needed to do beforehand. One task they completed was a coolant flush as I had wrongly mixed two diffe... See more

Rated 5 out of 5 stars

I just arrived back from Victoria, Car tyres x 2 punctured by pot holes / nails. Luke explained the perils, of wear and tear, profiles, the pitfalls of having 4 different tyres on the car. The servi... See more

Rated 5 out of 5 stars

Completed in a timely manner and for a reasonable price (was quoted elsewhere for a higher log book service). They advised that there was something further that needed to be l completed on my car and... See more



Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

132K reviews

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4.7

All reviews

(131,843)

35,710 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I dealt with Joe at MyCar Katoomba…

I dealt with Joe at MyCar Katoomba yesterday. His service was excellent, and his manner was really well-mannered and friendly. There was a discount offer that I hadn't been aware of, however he rushed my job through even though he was very busy. My compliments.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

An extraordinary act of kindness I've been servicing my car (cars) for…

I've been servicing my car (cars) for more than 10 years at Mycar Cloverdale WA and not to mention, been happy with their professional service and extraordinary customer care. Just as I thought it can't get better than that, I was again pleasantly surprised with the staff kindness and their unique customer support. I brought my car for tyre puncture repair, they did it in record time while I was waiting and when it came to payment, they kindly declined to charge me anything. It was an act of kindness you rarely see these days. I thank the Mycar team once again, and I promised to myself to remain their loyal customer for ever. Thank you guys.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely accommodating

The team was extremely accommodating to fit my vehicle in on very short notice due to an oil leak. They were upfront about costs and were great with providing updates during the process. They were also really understanding that my vehicle was older and will be replaced soon so helped me decide what were necessary repairs to keep my car going in the meantime.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

They beat a competitor’s price

They beat a competitor’s price. Fitted and wheel alignment next day for the four tyres. Staff are friendly at Macquarie Centre and tyre care plan provides peace of mind.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

My car Midland is the best place I have…

My car Midland is the best place I have ever been for a car service. My little Swift is an elderly lady now but has never let me down. I went for a routine service today they rang to say there were a couple of things that needed doing on top of the very reasonable service. I was happy for those to be done, I didn't feel they were trying to upsell as has happened to me in the past at other places, as an older female. There are 2 more major things that need doing but as i said my car is far from new, and the mechanic has quoted the work into 2 parts 1 needs doing fairly soon the other can wait a while. Their attention to detail is spot on and you can see that it is a happy workplace nothing seems to be too much trouble. I couldn't be happier with the service.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Used to be good, but has gone very bad.

I had my car serviced here for almost 10 years without issue, but the place has really gone bad recently. I had my car booked in for a week, left it with them all day, and I had to call them at the end of the day for them to tell me they had forgotten to work on my car. I booked it in a week later, called at the end of the day, as I hadn't heard from them again, and they said to come get my car and it would be ready. When I got there to pick it up, my car was still in pieces and the mechanic had apparently gone home. Today, I had it booked in again, with all of the work quoted to be done ahead of time, and when I arrived they told me they wouldn't have time to do it. The communication used to be fine, but the whole place has really gone to the dogs. I strongly recommend you don't waste your time like I did.

16 July 2026
Unprompted review
mycar Tyre & Auto logo

Reply from mycar Tyre & Auto

Hi,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Excellent work

Excellent work. Dropped in this morning at 8am to mycar North Rocks for an emergency puncture. I was received politely, the issue was diagnosed quickly, and the repair was completed within an hour. Great service and much appreciated.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Thorough Service

Recently the staff at mycar Tyre & Auto gave me a thorough service and clearly explained what they needed to do beforehand. One task they completed was a coolant flush as I had wrongly mixed two different types together myself over the weekend. For this reason I promised my family I would ask a mechanic to show me where to put oil & coolant in my car. A mechanic kindly did this for me before I left.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

Customer service straight forward
open communication with dealing with the problem of my car
my car worker’s explained in good detail about what they were doing on my car and were fairly straightforward about it

19 May 2026
Rated 5 out of 5 stars

You want a great service experience. MYCAR Harbord

I just arrived back from Victoria, Car tyres x 2 punctured by pot holes / nails. Luke explained the perils, of wear and tear, profiles, the pitfalls of having 4 different tyres on the car. The service was seamless. Staff/fitters very professional. Luke outlined the MyCar package/ benefits. He was also able provide a discount, to lesson the pain and despite being busy, managed to address all the issues while I waited. 4 new tyres. 1st class service, could not fault them .I attended 3 other Mycar outlets and not one of them gave me options. My Car Brookvale at least directed mr to Luke and his team for which I'm greatful. A really happy customer.. Sandy

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with MYCAR…

I had a fantastic experience with MYCAR Indooroopilly. My old reliable car's gear stick stopped working, and thanks to RACQ, I was able to get it safely to the workshop around 5 pm.

The mechanic who helped me was one of the most honest, professional, and helpful people I've dealt with. He diagnosed and fixed the problem promptly, completed the work on time, and, to my amazement, didn't charge me a cent!

I've been taking my car to MYCAR Indooroopilly for several years, but this experience really reinforced why I keep coming back. It's refreshing to find a company you can genuinely trust. I highly recommend MYCAR Indooroopilly to anyone looking for reliable, honest, and high-quality service.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

I needed a service on my car and rang…

I needed a service on my car and rang at 9:15 am, I spoke to Ryan who said they could complete the car service at 10:30 am that day. I dropped the car in and in a few hours my car was serviced- the battery and wipers needed replacing- great. All work completed and I was on my way. Thank to Ryan and the team at Drummoyne.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Gave light to my rainy day

Huge thankyou to the absolute legends at MyCar Broadbeach. After discovering a new warning light on the dash on my morning school drop off I pulled into Mycar Pac Fair on my way home and the lovely gentleman that served me took the time to understand my problem without making me feel like an in convenience even though they were very busy. Turns out it was a new lightbulb that was needed and 2 mins later I was on my way. THankyou so much again! In a word where people are of ten in a hurry and rude you absolutely made my week. Legend!!

10 June 2026
Unprompted review
Rated 2 out of 5 stars

I had my car serviced last Tuesday

I had my car serviced last Tuesday, 7/7/26. Unfortunately, by Sunday, while driving on the Tuggeranong Parkway, I heard a loud metal scraping noise coming from underneath my car. At first, I thought I had a flat tyre or that the rim was scraping on the road, which was quite alarming. I inspected the car but did not know where it was coming from.

As a result, I was unable to make it to work on time, which meant letting my colleagues down, and I had to arrange for my car to be towed from a very busy parkway to have it inspected.

I returned the car to your workshop on Monday, where I was advised that the undercarriage flap had come loose because the screws had not been tightened sufficiently during the service. The screws were replaced, and I was able to continue on my way.

While I appreciate that the issue was relatively straightforward to fix, I was disappointed that no apology was offered for the inconvenience, stress, and disruption it caused. More importantly, the situation could have had much more serious consequences. Had the problem involved something more critical, such as a loose wheel or another safety-related component, the outcome could have been devastating.

I understand that mistakes can happen, and I appreciate that the issue was rectified. However, I believe every customer deserves careful attention and genuine care, particularly when their safety is involved. I hope you can appreciate how frightening this experience was and how easily it could have ended differently.

As a Registered Nurse, I strive to provide every patient with the highest standard of care because I know that every person is someone's loved one. I hope that same level of responsibility and care is reflected across all professions, especially when people's safety is entrusted to them.

I share this feedback not to assign blame, but in the hope that it encourages greater attention to detail and reinforces the importance of customer care and safety for everyone.

13 July 2026
Unprompted review
mycar Tyre & Auto logo

Reply from mycar Tyre & Auto

Hi Liza​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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