mycar Tyre & Auto - Orange Reviews 

The basic service was great overall. However, when booking the Essential Plus service, I had included a note asking if the condition of the timing chain could be checked.

Unfortunately, this wasn't mentioned during the service, so I'm not sure if the note was seen. For a $300 service, I was hoping this request would at least be discussed. I would have been happy to pay any additional cost if a separate inspection was required.

It's not a major issue, but I just wanted to provide some feedback and suggest checking the additional notes on bookings, as customers may include important requests there.

Thanks for your help.

Staff terrific, service great

Prompt service, professional and thorough inspection for rego. Heads up on future maintenance.

Upfront with cost.
Never had problems after services.

Can always rely on them to be helpful and quick. Cannt do enough to make the experience good and always great job. Thank you.

Staff are always helpfull and their work is second to none. Would recomend to others.

Service was in a timely manner polite and trouble shot problems which were fixed

yeah the boys , great help and customer service ,

Great service and the staffs are very helpful

Convenient, everything felt easy & the staff were professional & friendly

They are friendly. They called me about the concerns on my car and they fixed everything. I got a text to say they were done and I went to pick up my car. Great first experience.

Very friendly staff. Great communication from wveryone i spoke to and helped with everything i needed. Highly recommend

Absolutely unacceptable experience with Mycar Orange, NSW today.(15/04/2026)

I booked a logbook service and dropped my car off at 10:00 AM with a confirmed pickup time of 12:30 PM. I returned around 12:20 PM, only to find my car sitting in the exact same spot where I had left it—untouched. When I went inside, I was told that no work had even started and that I should come back at 5:00 PM.

To make matters worse, the staff mentioned that only two people were working on four cars at the same time. This clearly shows poor scheduling and lack of capacity management, which should never be passed on as an inconvenience to customers.

This is not just poor service—it’s a complete disregard for a customer’s time. I wasted over 2.5 hours waiting and wandering around nearby shopping centres under the assumption that Mycar would honor the agreed timeline. Instead, I was left stranded, forced to go back home, and then make another unnecessary trip later in the day.

There was no proactive communication and no accountability. If you cannot meet a scheduled time, the bare minimum is to inform your customer in advance—not let them show up expecting a completed service.

This experience has completely eroded my trust in Mycar. I will not be returning, and I strongly caution others to think twice before relying on them.

The guys at Orange are always polite and efficient and ready to help. They delivered what they promised and went out of their way to service my car in a short time frame. I definitely recommend them.

Good communication, friendly efficient service

Great staff customer service very friendly helpful and gives great advice would recommend to all

My car was ready in the time I had requested. The staff were friendly and efficient. The online booking system was simple to use and receiving reminders was appreciated.

Customer services on time