mycar Tyre & Auto - Frankston Reviews 504

The team at Frankston is friendly and helpful. They do a great job and unlike some repairers do not try to find extra items to bulk up the bill.

Great job guys!

Hi Team,

Many thanks for our recent tyre change at Frankston MyCar.

I did want to give some feedback about the spare tyre.

Unfortunately, the spare tyre was not secured back in place in the boot, and the water has come up into the cabin.

I wonder if it is worth adding a tick box to the customer service document to ensure this is checked and completed.

I have an old Mazda so I am not fussed too much but this may become a problem with a customer who has an expensive car.

Thanks for your review,

Very happy with the service I received. Timely and professional.

I contacted MyCar Frankston on Tuesday morning regarding a problem with the headlights on my car.
During my discussion with Mark(?) I told him that I would attend the Frankston store after I finished work.
The staff assessed the problem and it was fixed to my satisfaction while I waited.
I regularly use this business and the service is always
first class.

Max was very helpful and courteous
Professional service

The people are great, always a reasonable cost.

Always prompt service and check in for the required needs. Will book you in fast and has excellent plans/insurance/roadside. Always a lovely team to meet and look after your vehicles best interest.

Went to my car last week 4 a replacement left breaklite saw Dylan and co they went beyond service 😑 will definitely be getting my car serviced there when it comes around 4 service thanks for everything guys 👦 Stuart cochrane

Book my vehicle to have your $249 oil change. received a call to say I needed a brake fluid flush, new wiper blades, an air filter and a wheel alignment. I agreed to all but the wiper blades as these as these had only been replaced 3 weeks earlier. When I picked up my vehicle, the service manager at Frankston refused to fill in my log book. When I got home after travelling a full 3 km's, I checked the oil and noted the oil was not changed. I called the service center and was told the reason why I had such a high oil level was due the DPF dumping diesel straight into the sump. The only upside is that they asked me to come back and complete the oil change (as it should have been done in the first instance).....I can now see why the book was not filled out...I can also confirm there is no issue with the DPF as the car has been operating normally which confirms the oil change was never done at the outset. I also question whether the additional work (at an additional $273) they claim needed to be done was ever completed. Would I ever go back to MyCar or recommend them to anyone.....?? Absolutely not!!

Good service

My experience was so good I am now returning to have my car looked at more regularly, after having a really bad experience 12 months ago is was devastated. The staff now there are fantastic highly recommended and compassionate

They identified issues and made recommendations of issues needing fixing. As well as doing my regular service

Frank was very professional when I called to book the car service. He was clear & concise with collecting information about the car’s history.
On arrival he was very prompt & attentive.
The vehicle was serviced within 4 hours & they were able to do extra items that came up, immediately. Everything was completed in one visit making it very convenient & efficient. His explanation of the additional items was very thorough & clear. Highly recommended.

Quick turn around with my car. Did a great job and were super friendly.

Timely Service

They are always up to date with my car ! And tell me what’s wrong with extra work!
Honest , punctual, and respectful and always cheerful! Great taking my car too Frankston or any place where l live!
Thanks guys !!!

The man that served me was great. He explained why I needed what I needed and also gave me a bit of time to vent about the issue. His customer service was top tier.

Quick even though they were closing at 2pm fitted me in at 12.30