My Baggage Reviews 24,636

Five of my boxes arrived damaged, with huge holes down the side. They were strong double walled boxes which were well taped, and they arrived looking like they had been thrown off a truck. I will not be able to see in person what's fallen out of the boxes and what's damaged inside the contents of the box within their small claims window, so they will not refund anything. I had credit with them, and they wouldn't refund that to me either.

My mother, who lives in the UK, recently passed away. My brother and I have been sorting out her things, and my brother, who lives in the USA now, sent some very personal, nostalgic items from our mother’s home, to his home in the USA with MyBaggage.

That was at the end of April. He followed all the instructions provided by MyBaggage to the letter, but the 2 boxes are being held at customs clearance in Los Angeles with the carrier, FedEx, because apparently the information they received was not complete. And now, at the end of May, they are stuck because no one seems to know what FedEx wants, or how to provide what they need, despite my brother contacting them directly. MyBaggage is trying to help but as the middle man, who didn’t know what FedEx required in the first place, are of no use.

And now my brother risks the boxes being returned to the UK, to an empty house.

My advice is to stay clear of MyBaggage as they don’t know what the shipping companies need, they don’t know what customs needs and they are no help when things go wrong.
Go directly to the shipping companies instead.

They did collect my suitcase on the day I picked and delivery was on time and everything went well. I will used it again thanks :)

It was a no hassle operation unlike another similar company that I dealt with in prior years

Great communication made these guys very easy to deal with. The process was simple and efficient. I couldn’t be happier.

I used My Baggage services to send my luggage from Australia to Spain. My luggage was estimated to arrive on 18/05/2026 and is now delayed by more than a week. Throughout the process, I have repeatedly provided all requested documentation, only to be asked for different documents days later, causing continuous delays and confusion. My shipment contains essential personal belongings that I urgently need, and the lack of clear communication or a realistic delivery timeframe has been extremely stressful. Very disappointed with the handling of this case.

I have used this company several times now and have always been impressed. The process is easy, communication is great, they are reliable, and they always show up on time. 10/10 experience every time.

Easy to book, useful information about packaging, prompt collection. Easy tracking, 2 suitcases split in transit and delivery of second case delayed. Good communication from My Baggage and Fedex regarding delay.

We had a great experience

Fantastic experience! Everything went smoothly. customer service was very helpful!

The company booking form was straightforward but customs were a nightmare

A very good delivery service for two out of three bags shipped, arriving within the expected time frame.

Very easy service to use from booking in the items to clear instructions how to affix labels. Items were collected within the indicated time, and we were provided progress updates along the way. 3 items shipped, 2 items received within the week as expected.

Last item has tracked to same delivery hub (arrived on the same date) but still not received.

I really enjoy using your services. Your website is user friendly, your delivery times are very good, the price of your services is very reasonable.
So far, you are doing a great job. Please, keep up with the good work.
Thank you very much for your services!

Excellent service, luggage, door to door no fuss

Good experience

I had a great experience with my baggage. Everything was picked as they said it would be and arrived at its destination as quickly as they said it would.

I used My Baggage to ship to Germany and the experience was a masterclass in how to fail a customer.

The shipment was stuck at German customs because FedEx demanded documentation I had already provided through My Baggage's own customs form including proof of my German nationality. The information was sitting right there in the paperwork they forced me to fill in. FedEx ignored it and kept asking for more, dragging out over a week of back-and-forth while My Baggage stood by and watched. The bag eventually turned up, over a week late, with absolutely no thanks to them.

When I complained, the response from customer service was a textbook deflection: warm apologies, a patronising lecture about how customs is "technically" between me and the local authorities, and a smug reminder that I'd signed up to the courier's terms of service. Not one of my three specific requests was acknowledged. The entire reply was engineered to make their failure my problem.

The whole point of paying My Baggage instead of booking FedEx directly is that they're supposed to manage the customs and courier layer for you. The second it goes wrong, you discover that they see themselves as a middleman with zero responsibility for the outcome they just sold you "shipping" and the rest is apparently your problem.

If your route is straightforward, you'll probably be fine. The moment anything goes wrong, you are completely on your own and they will tell you so, politely, while pocketing your money. Use literally anyone else.

Very easy to set up a return delivery.
Picked up two holdalls at 10.30 am on Monday delivered to the isle of man on Wednesday at 11.50 am must be a record. Many thanks my baggage.

This was such an easy experience. I sent 6 boxes of my things from the UK to Cyprus. Every step was taken care of.
I only wish I had know right from the start I needed double walled boxes and not once I booked. A great service if you aren’t moving houses and need a few things sent over to a different country.