Payoneer Reviews 

I wish I could test their services, but I couldn't even register for an account. Everything was going ok, I uploaded all documents, they asked a few follow-up uploads. And then they sent a message 'your account registration has been declined'.

I followed up with the customer support, as they suggested, but instead of explaining the reason, they were very abrupt and said not to send any messages or they will be ignored.

I still have no idea why I can't open an account.

Payoneer has been the worst experience I’ve had with a payment processing company. AI similar verification center does not recognize ME documents. Need to upload again and again. At the end, my account has been declined and blocked. No way to re-apply. It is just wasting time.

They charge you 1% of funds coming into your account and withhold your funds for three days. Requests to expedite crediting of funds go unanswered. To transfer your funds from your payoneer account they take 24-48 hours extra ... so you wont be able to access you funds very quickly. The bad performing customer service may have you calling a USA number, sending emails that are responded to in about 3 to 5 days OR no response at all. Filing a complaint comes only via email and once you have filed the complaint they quickly send u an email warning it may take 15 days to resolve. They constantly want to verify you even though you have been thoroughly verified and many times you submit the documents and they never accept it or reject it but leave it pending permanently. Sometimes they withold you funds even longer whilst their internal services take days reviewing simple documents. The platform is good BUT the delay and holding onto your funds sort of cancels it. There are better choices.

I can confidently say that Payoneer has been the worst experience I’ve had with a payment processing company.

A client filed a baseless dispute and although I provided all the necessary evidence to defend my case, Payoneer failed to send my response to the bank. It's been over three months, and my response is still “under review” by their team. As a result, I lost $1,460, not due to any wrongdoing on my part, but due to Payoneer’s negligence.

If that wasn’t enough, I recently transferred $5,000 to my account. Payoneer deducted the amount but it hasn't reached my bank and it’s now been 5 days. Their customer support is completely unresponsive, no answers, no updates, nothing.

This is unacceptable for a financial service provider. I trusted them with my funds and they failed me, twice. Proceed with caution.

Hey friends. Just copy pasting an episode of sad experience from a friend, an email correspondence: "With a heavy heart I am writing to you. I am an academic and researcher with experience over 40 years. In a recent experience, due to my participation in the (not mentioning the name), I had to open an account with your esteemed organization.

Though it was difficult to open the account from my part, I was able to do that and within a few hours my account was approved.

But, while uploading the scanned copy of my passport as mentioned in your system, I was facing similar problem. Then I did contact your online support personnel and by their request I did send my passport copy to the chat operator with the promise that he (I do not remember his name) will upload my document on my behalf.

Suddenly, I receive the email from you that my account has been closed and it take me a back.

As a senior citizen of the world, with my high reputation as a researcher, I felt guilty. It is a shame on my part for my account being closed.

For sure, you must have specific reason(s) to carry out this. I will be obliged to know about it/them.

Will wait for your ardent response and appealing for a possibility to regain my account.

I am attaching my passport copy with this email too for confirmation."

Certainly no response from Payoneer! I am sure many of us have similar situations.

I want to transfer my remaining balance (a small amount of a few hundred Euros to my European bank and then close my Payoneer account as I have no use for it anymore. However, besides it obviously requiring you to spend a ridiculous amount of time doing trial and error while reading inaccurate online manuals, a simple task like this seems impossible as every time I click the withdraw tab in my account, I get a message saying that my bank account details are under review. This has now been the same for over two months!
I've reached out to customer service several times and besides getting an automated bs reply each time, I got one quick response from someone saying that he'll hand my case over to the "relevant department". This was four weeks ago and despite replying to his message as well as submitting new support tickets - no response. Beware, this is a fraudalent company, holding your money and charging you for it every year while refusing you to withdraw, until your money's gone.
You have been warned!

The worst payment service. All of a sudden they ask a whole lot of personal information. And they just used my balance of $30 and said it's annual fees. Since they have a $50 withdrawal as a minimum. Totally unacceptable. Do NOT use this service. Rather stick to Paypal or other better services. Scammers and idiots.

BIG NO. total SCAM and really stupid system to use. Hidden fees, hard to withdrow your money, easy block, fast to lose your money on the account for literally any reason. I have no idea how this company still operates freely and openly.

Subject: Incorrect Account Closure and Frozen Funds – Request to Restore Access or Refund

Message:

Dear Payoneer Support,

My name is Georgios Antoniadis, my , and my Customer ID is 73334335. I registered my account around December 2023.

Recently, my account was blocked, and I received a notification stating that this happened because I allegedly requested to close it.
I want to clarify that I never requested to close my account, and in fact:

1. I have €1493.00 in my Payoneer account, which I urgently need access to.

2. I was planning to continue receiving payments to this account.

3. There is no logical reason why I would close an account that holds my funds and is essential for my work.

I respectfully request that you:

Urgently review and reverse this decision,

Restore access to my account,

Or, if this is not possible, arrange a transfer of the €1493.00 to my linked bank account.

I am ready to provide any documents or information needed for verification.

Please treat this matter with urgency.

Best regards,
Georgios Antoniadis
Email:
Customer ID: 73334335
[Add your phone number if you want]

Payoneer is nothing short of a thief’s bank. They shut down my account without warning, without a real explanation – and most importantly, they’re holding €4,726 of my money.

I received no justification, no way to access or withdraw my funds. Just a cold automated message saying the account is "permanently closed" and that nothing can be done. That’s not customer service – that’s theft.

I’m currently taking legal action and filing complaints with the relevant authorities. A financial service acting like this, freezing clients' money with no transparency, is dangerous and unacceptable.

There are plenty of better, more honest alternatives. Do not trust Payoneer. Do not put a single cent in their hands – you may never see it again.

They cancel my payment from Etsy after I fill in all the forms they asked. What a utter disappointment.

I forgot my password but I can't log back in because payonneer isn't sending the verification code! I clicked resend many times and made sure it was the email I signed up with

How to be cheated without being collaborated and making just only one transaction in a year for 20$. I have not done any transactions during the last two years, and occasionally transfered my 20$ to Payoneer instead of PayPal. And...in a next one hour what I see - I don't have these 20$ because Payoneer has already withdrawn money as annual payment fee!!! Nothing to declare!!! Without any warning, without my approval and conformation! Where is transparent and fair policy? Where is customer guidance and acknowledgement??? I hope this platform will go to the HELL soon ! Wish you this clearance!!!🔥

I had to open a Payoneer account to receive a payment from Google.

The sign-up process was easy enough and the account was confirmed with the ability to receive payments active.

Now I get emails every day asking me to add my bank account, which they already have and is shown as confirmed.

The payment from Google is sitting there pending and I cannot do anything about it.

I cannot add another account as this is a partner account for Google. The support site is less than useless.

I'm going to have to contact Google to try and fix this.

Why Google didn't just use the existing payment providers on my account is beyond me (debit card, bank account, PayPal).

Suffice to say I will never use Payoneer again after this fiasco.

If you want to lose your hard working money use payoneer the worst support and the racist company they stole from me 500usd in total i cant do anything

Payoneer's customer service is extremely poor as they neither listen to concerns nor properly review accounts or provide any solutions. I linked my Payoneer account with eBay and submitted all required documents for verification. However, my account is still not verified.

Their customer support is completely useless and offers no real help. Unfortunately, there’s no other option because Payoneer is mandatory for eBay, and due to this, my payment from eBay is stuck. My experience with Payoneer has been very disappointing, and I would not recommend their services to anyone unless absolutely necessary.

My salary has not cleared for 6 days already, and there is no contact details to contact customer service.

Hi!

Its my 3rd Review and they still not reslove my Issue

And its going to completed almost 10 months they hold my Money my mistake was I tranfer payment from my personal account they declined the payment and still not reverse back payment I have open multipul tikets they alwasy close my tikets and never giving me my payment

Reference number : 240826-015091
Reference Number: 240621-022765

Looks like I had an account long time ago, which I didn't even remember, and the site blocked it due to inactivity, but somehow it still let me register a new one, with the same ID instead of warning me that it is already registered... Now they just blocked my new account too and also blocked my brothers account which has nothing to do with it, but used the same computer for registration.
I tried to contact the support, but this was useless, since they use AI just to show you FAQs and live chat requires signing in, which is imposible because the account is blocked...