MY Protein Reviews 525

Ordered from them it went to the wrong postcode. I tried contacting them but there is no phone number (obviously why speak to your customers??) and after I had a message from Evri saying it was delivered, then in my porch, then in a safe place outside, then handed to customer (the postcode they used is hundreds of miles away) so obviously not I contacted them via the chatbot thing to be told it was on its way, then to go and look it would be outside then I had it etc on and on. I gave up and asked for a refund only to be told I would have to return the parcel! Honestly I was so disappointed however all is not lost!! A complaints executive call Sam sent me a lovely message saying this was not the high standard they wish to achieve and she would reissue the parcel. Amazing someone has actually listened BUT you guessed it it's reissued to the wrong postcode again. I did message to say thank you but remember the correct postcode this time however she very proudly told me no details had changed so it's gone to wrong address again and been left in a safe space! I'm as so upset, no only do I have no parcel or vitamins I've just realised My Protein was and maybe still is My vitamins that I've been with for years and when I looked at it it's the same site etc. You could call them and speak to someone etc they were lovely. Looks like that's the end of that now too. All very sad and extremely poor service

I would give 0 stars if that were an option.

I initially signed up for what was presented as a “cheaper” subscription for protein powder, assuming it was simply a cost-saving alternative to buying a bag each month. What was not made clear at all was that this “deal” actually locks you into a 3-month commitment, something I only found out after receiving my second delivery and trying to cancel.

When I contacted them at that point, I was told I was already locked in and had no choice but to continue. Fine, frustrating, but I accepted it. After the third delivery, I contacted them again and was explicitly assured by a representative named Patrick that my subscription would now be cancelled.

Fast forward a few weeks, and I receive an email saying yet another order is being prepared and payment will be taken in 5 days.

At this point, it’s no longer a misunderstanding, it’s incompetence.

I immediately contacted them again, explaining the entire situation, only to be told they “cannot cancel” because the order has already entered the dispatch process. So not only did they fail to cancel my subscription as promised, but now I’m expected to go through the inconvenience of refusing delivery or paying to return it internationally to India, of all places at my own cost.

Let’s be clear:
• They make cancellation unnecessarily difficult by not allowing it directly on the website
• They fail to honour confirmed cancellation requests
• They continue charging customers after explicitly stating subscriptions are cancelled
• And then shift the burden onto the customer to fix their mistake

This is not just poor service — it’s borderline deceptive.

I orderer protein and some multivitamins at the start of March. Everything was going fine until the package reached the warehouse of the courier company in Greece from where I received the notification that the order was suddenly cancelled and needed to return to the sender... after that notification I contacted support from which they told me that yes the package was sent back to them and if I wanted them to resend the items.Of course I told them to resend them and expected them to communicate with me new shipping details for the new package... non of that happened and I sent 3 separate messages to support asking about what's going on with the reshipment but I got vague answers like yes it has been scheduled and if its not there by the 3rd of April to contact them again...I contacted them and they jsut said yes it has been cancelled and you'll get a refund... absolute joke of a company

After waiting 16 days for a refund and having to do a live chat the adviser did not answered my complaint other than she has started my return which will take another 3 to 5 working days and I was charged a further £1.99 for the privilege to return the item by a third party who I did not authorise to charge my card which myprotien must have given to them. Will never use this company again

Dreadful company and customer service. Dishonest communication, deliberate avoidance of accountability. Just look at the recent reviews before placing an order and do yourself a favour.

Just horrible, horrible customer service. They are so unhelpful and unprofessional. The carrier lost my package during transit and when i reached out to them to get update on my order. They just replied to me with a copy and paste answer and when i told them i needed a refund they replied to me with the same response that has nothing to do with refund. I would advise you to run the opposite way from this company. also, they prices don't match their product’s quality.

Last three orders I made with them have not been delivered. I've since gone to another supplier of Protein and it arrived within two days. I will not go back to MyProtein.

They are terrible. I tried to exchange the bra from S to M, and the leggings rolled down and didn’t stay on. I have been told it’s my waist problem, and my size. Exchange has not been offered for over a week now, day by day. I am sending clothes to them anyway. I can’t wear them. They can keep my money, and they’ll wear poor, cheap clothes. Keep away and use known brands of leggings that don’t slide down from your bum, no matter what size you are. Just for the record, my leggings always were size 10 UK, and I never needed a big bra.

After receiving a very attentive direct contact from the Customer Manager, Sam, on the website, who assured me that the issue would be resolved — with the order cancelled and the refund issued within 5 days — once again, five days passed and nothing happened.

They cancelled my original order, sent me another automatic reply on the website, and no refund was made. I should note that I sent the proof of payment and my card number again, and I also explained that the payment had been made on the 9th, not on the 12th, which is the date they assigned to the order. And once again, nothing happened.

This is not a matter of the amount involved, but rather a matter of professionalism and honesty.

Well worst company I’ve ever used yet again not received my order due to evri yet again still waiting for refund been over a week and still nothing my advice is stay well clear from them

Go to hell. Unsubscribed 5 times and still sending me the order that I don’t want to. Impossible to REALLY cancel.

Shocking service.
Contacted the messaging app for return info on an item which arrived incorrect, they replied giving me a discount code for delivery which didn’t work as obviously I didn’t want to pay for their error.
They then sent me a paper returns label which also didn’t work.
There way of then dealing with this was to tell me they can’t do anything and I’ll have to send it to the post office (when I selected in post to begin with) and pay the delivery fee.
No customer care in the slightest, lack of sympathy with replies and overall no clear understanding on customers problems or what’s been said

I've used this product for 5 years with great results. That's the Good. I've never paid the same price for an order because of so much price manipulation and I'm tired of it. That's the bad. The shipping has gone way downhill and you fear you'll never get your order every time you place one. That's the ugly. I'm now finally cutting ties and ordering a product that keeps the price consistent, gets good product reviews and ships and shows up within a week with real tracking. Good-bye My Protein, your app, and your texts! I'll miss your products but nothing else.

On 02.06.2025 I purchased two items under order number 673491845. The order completed but I was informed that the items were out of stock and no money had been taken. SIX months later on 27th January 2026 I received an email from My Protein to state that my order had been dispatched and was being delivered by Evri. Despite attempting to contact Evri to advise them I had moved property and no longer resided at the parcel address I received no response and the parcel was delivered to my old address in Newport. I had previously changed my address with My Protein during a purchase I made on 1 January 2026 so there was no reason why this order was delivered to the incorrect address when My Protein were already aware of my new address.

I contacted My Protein to advise of the above and their response was inconsiderate and unsympathetic and merely stated that they couldn't change the address on an order, leaving me out of pocket by £31.92. So, after being a loyal customer and ordering hundreds of pounds of products from them I will now be taking my business elsewhere where customer service is a priority and issues are resolved promptly, politely and positively.

I think the last 3-4 deliveries have been significantly delayed because they use evri. Always says delivery is attempted even though I know for a fact it never was 🤡 😂 you’d have to be stupid to run your company through the dirt by using Evri just to save pennies. I bet 2026 is one of the worst years to date watch this space, it’s clear you’re about to lose a LOT of customers.

Customer service very poor unable to speak to real person
No chat available
Only automated service
They using Evri that has even worse customer service
AVOID

Familiar story, paid extra for next day delivery (silly me) checked out and saw the dreaded "Shipped by Evri."

I should have known what was coming.

Had the delivery confirmation for yesterday and waited in only to receive the "sorry we missed you" email.
I am not sure who they missed because I was definitely home all day.

Looking through the other reviews and the impecible 1.2 Star rating it looks like MyProtein risk a lot of business by continuing to use Evri.
Evri may be cost effective but losing your customers sure isn't.

Was told by customer services that there is nothing they could do and to wait until Wednesday and if it still hadn't arrived we can try again... I don't really want to try again ideally.
After some back and forth I was given £5.99 MP credit, not sure what use that will be to me but thanks I guess.

I have solely used MyProtein for years in my dabbles with fitness but I think it is time to look into alternatives.

Late delivery and to solve it they refunded me and didnt give me a reason which made the whole process take even longer time. Very dissapointed

Charged me twice and refuse to refund the payment. I ordered a 1kg tub of protein and shortly after received an email that payment had not gone through with a link to remake payment. I done so and upon checking my bank had indeed been charged twice. I got in contact with support who asked for lots of information to in the end tell me I had only paid once even though it’s showing I paid twice on my statement. The only positive is their fast reply time.

I have use this company in the past very happy with the service and have no problems with them orders are always on time and in good order good selection of products at reasonable price