It was better than I expected, the console was better than the one I ordered. Just a few scratches and a broken stylus, but besides that, I would definitely buy another time with you guys
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I like that they made it easy for me to get the products I wanted. I admit I expected them to be delivered in some kind of generic box or bag, but doesn't boder me at all. Highly recomended
I bought a product online, and when it arrived, I tried to use it, but it didn't work. It had a problem that prevented me from launching the game; it wouldn't get past the loading screen. Since there... See more
Company replied
Very impressed by my first experience with CEX. For a while I had been searching for a pre-owned iPod Touch 7th generation. CEX had one at a very reasonable price. It shipped in less than 24 hours and... See more
Company details
Written by the company
CeX compra, vende e intercambia un gran rango de productos de tecnología y entretenimiento, incluyendo celulares, videojuegos, películas, ordenadores, productos electrónicos digitales, visuales y CD's musicales. También puedes donar a la caridad los videojuegos y dispositivos que ya no quieras a través de CeX.
Compra con Confianza en CeX
¡24 Meses de Garantía en Todo!
Disfruta de la seguridad de disponer de 2 años de garantía en la mayor variedad de videojuegos y consolas, móviles, electrónica, informática y mucho más.
Contact info
Ciudad de México, Mexico
- mx.webuy.com
4.0
Great
3K reviews
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Poor quality of customer experience.
They dont answer their official phone, neither their email or facebook messages. I bought a console and haven't receive it a week after even though the store is like an hour away. The status on the page just doesn't appear to help because it has been in "processing order" for the entire week.
Order number: 68572
26 November 2023
Unprompted review
Reply from CeX/WeBuy - México
Hola Max.
Gracia por comprar con nosotros.
Es malo saber que no se ha entregado el paquete con la compra hecha con nosotros, pero notamos que no se ha entregado información sobre el número de orden online, por lo que no es posible revisar en sistema.
En este caso he enviado una solicitud de información por medio del botón de la plataforma, por lo que te recomiendo revisar tu perfil para completar la infomración.
De igual forma te recuerdo que puedes solicitar ayuda de un agente de atención al cliente usando el formulario del portal web, al que puedes acceder con el siguiente enlace directo:
http://bit.ly/Contacta-CeXMX
Saludos.
César.
The product got a little late from the…
The product got a little late from the delivery day, but it is normal and it doesnt have any problem, so everything is fine
21 November 2023
The experiencia Was very Good
The experiencia Was very Good, fast, they take care of my request in a personal way, very good, thanks.
27 October 2023
Reply from CeX/WeBuy - México
Hola Miguel.
Gracias por comprar con nosotros.
Es malo leer que se ha presentado un problema con los juegos comprados con nosotros y no pueden ser leídos por tu consola debido a un problema con los discos, es por ello que he enviado un mensaje al coreo vinculado a tu cuenta de webuy.com para poder dar el seguimiento.
Recuerda que cuentas con una garantía de 24 meses en caso de un fallo interno con los artículos comprados con nosotros, por lo que puedes solicitar un reemplazo, reparación o reintegro de importe, según sea el caso.
En caso de no ver el mensaje en tu bandeja de entrada, te recomiendo revisar la sección "spam" y así poder dar el seguimiento para una solución.
Saludos.
César.
Errores al intentar realizar la compra…
Errores al intentar realizar la compra en mobil
25 September 2023
Reply from CeX/WeBuy - México
Hola Edgar.
Gracias por contactar con nosotros.
No es bueno leer que se ha presentado un problema al hacer tu compra, es por ello que revisé el número de referencia que nos dejas y note que ya se ha procesado de forma correcta, así como al confirmación de que se acudió a tienda para recoger la compra en persona.
Recuerda que puedes contactar con nosotros por medio del formulario del portal web en caso de tener una duda en particular sobre las compras con nosotros y los artículos ofertados en nuestras tiendas. Puedes acceder de forma directa con el siguiente enlace:
http://bit.ly/Contacta-CeXMX
Los agentes estarán al pendiente en caso de que envíes una solciitud.
Saludos.
César.
Producto erroneo
Desafortunadamete pedi un Keyboard de Samsung Galaxy tab S3 y me enviaron una funda de Tab de primera generación, estoy en seguimiento para devolución de dinero o que me envien mi pedido correcto. Agradezco bastante a los que llevan mi caso.
18 September 2023
Reply from CeX/WeBuy - México
¡Hola Jesus!
Muchas gracias por tu preferencia
En CeX siempre nos esforzamos en brindar lo mejor de nuestros artículos a nuestros clientes, en compras en línea siempre se verifica el artículo antes de ser enviado, comprendemos que puede haber errores humanos, en los cuales nosotros estaremos encantados de ayudar para encontrar una solución.
He revisado en nuestro soporte donde veo que uno de nuestros agentes ya te ha atendido y te ha dado respuesta, te recomiendo que estés al pendiente de los mensajes.
Te mando un abrazo
Un saludo
Mary
Not for the first time I ordered a blu…
Not for the first time I ordered a blu ray, 'The Great Silence', from Cex and they sent me one with a completely different cover, which was really annoying as I particularly wanted the one that they advertised. Surely it's not to much to expect the item to match up with the one that they picture. The condition left something to be desired too, I would have thought that they would give both disc and case a bit of a clean before sending it out but they didn't! I really don't feel much like giving them another chance, as I said this wasn't the first time. Finally £2-95 for postage is a bit excessive. I'm really disappointed!
8 September 2023
Unprompted review
Reply from CeX/WeBuy - México
Hello!
Thank you very much for shopping at CeX
At CeX we always make sure that the products that are shipped to our customers are in good working order. When items such as the headphones you mentioned are prepared and shipped, they are checked to ensure that they are in good working order.
I am sorry that the item you received was not what you expected.
I would like to look into what happened, that is why I have clicked on the option to search for the author of the review, so that we can contact you and start the corresponding investigations.
Kind regards
Mary
10/10 rotten tomatoes
28 August 2023
Great experience
24 August 2023
Great PS3 gameuy is simple
The way to buy is simple, I understand that the product is second-hand, there are games that the manual makes them more valuable for the collector, and it did not come with its manual, but as far as everything fits, everything is fine.
15 August 2023
Game in good condition
I got my game in good condition and within the promised period of time
24 May 2023
My experince buying the item was good.
My experince buying the item was, overall, very well, the only thing that wasn't good was the package status; I only received an e-mail when confirming my purchase, but then nothing, so I didn't knew my package status, if it was sent or similar.
19 May 2023
Im very happy with the store hopping…
Im very happy with the store hopping they add more retro games
13 April 2023
Got what I bought according to description
Description was clear enough to know what to expect and received just that. Recommended.
8 May 2023
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