It was better than I expected, the console was better than the one I ordered. Just a few scratches and a broken stylus, but besides that, I would definitely buy another time with you guys
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I like that they made it easy for me to get the products I wanted. I admit I expected them to be delivered in some kind of generic box or bag, but doesn't boder me at all. Highly recomended
I bought a product online, and when it arrived, I tried to use it, but it didn't work. It had a problem that prevented me from launching the game; it wouldn't get past the loading screen. Since there... See more
Company replied
Very impressed by my first experience with CEX. For a while I had been searching for a pre-owned iPod Touch 7th generation. CEX had one at a very reasonable price. It shipped in less than 24 hours and... See more
Company details
Written by the company
CeX compra, vende e intercambia un gran rango de productos de tecnología y entretenimiento, incluyendo celulares, videojuegos, películas, ordenadores, productos electrónicos digitales, visuales y CD's musicales. También puedes donar a la caridad los videojuegos y dispositivos que ya no quieras a través de CeX.
Compra con Confianza en CeX
¡24 Meses de Garantía en Todo!
Disfruta de la seguridad de disponer de 2 años de garantía en la mayor variedad de videojuegos y consolas, móviles, electrónica, informática y mucho más.
Contact info
Ciudad de México, Mexico
- mx.webuy.com
4.0
Great
3K reviews
Asks customers to review
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Great service
The sending arrived faster than expected, the games works as it was new
16 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They send me used items
They send me used items, one was even missing parts and without its packaging. I wrote them asking about this, since in the page didn’t specify used, and asking for my bill, they didn’t even answer my e-mails.
2 September 2024
Reply from CeX/WeBuy - México
Hola Arturo.
Gracias por tu compra.
He revisado el pedido dejado en referencia y noté que tu reporte se ha realizado desde un correo diferente al registrado en tu cuenta de webuy.com, por lo que recomiendo siempre usar el contacto del correo registrado en la web, de esta forma puede ser atendido de manera correcta.
En este caso noto que tu mensaje hace referencia a que los artículos recibidos son de segunda mano y no te fue notificado, pero debo recordarte que CeX solo hace venta de artículos de segunda mano, como se indica en la misma web de compras y que puedes revisar con el siguiente enlace directo:
https://mx.support.webuy.com/support/solutions/articles/43000212105--son-sus-productos-nuevos-o-de-segunda-mano-
De cualquier forma estaré dando seguimiento (personalmente) al reporte realizado desde la web para entregarte la información correspondiente y se aclaren todas las dudas.
Saludos.
César.
YOU DON'T REPLY
YOU DON'T REPLY. I WANT TO GIVE THE PHONE BACK AND NO INSTRUCTIONS ARE PROVIDED
18 August 2024
Reply from CeX/WeBuy - México
Hola Jane.
Gracias por tu preferencia.
He revisado el pedido que dejas en referencia y noté que se ha entregado una respuesta por parte de un agente, indicando la información sobre la consulta.
El compañero esta a la espera de una respuesta al mensaje para continuar con el seguimiento del proceso, ya que no es posible continuar sin la información del cliente.
En este te recomiendo revisar la sección "spam" en caso de no poder ver el mensaje dentro de tu bandeja de entrada, ya que puede estar almacenado incorrectamente en esa carpeta.
Saludos.
César.
Left 4 Dead 1 and Left 4 Dead 2 purchasing
I was looking for Left 4 Dead 1 and Left 4 Dead 2 games for Xbox 360 and CeX was the only place I could find them; I am glad to buy here and it would be nice to have some suggestions about similar products the client is interested in at the moment of purchasing or sending emails/popups.
26 June 2024
Quick shipping
26 June 2024
Reply from CeX/WeBuy - México
Hola Adrián.
Gracias por tu preferencia.
Es malo saber que se ha enviado un artículo incorrecto, es por ello que revisé el dato de pedido dejado en referencia y noté que se ha reportado previamente por medio del formulario web.
En este caso uno de los compañeros ha revisado tu caso y se ha entregado la información para resolver el problema con el artículo, pero no se ha entregado una respuesta por tu parte.
Te recomiendo revisar la sección "spam" en caso de no poder ver la respuesta del compañero en tu bandeja de entrada y así se pueda continuar con la atención para la solución del problema.
Saludos.
César.
I was messaged personally about my…
I was messaged personally about my order to review it before shipping, that's very considerate of them in regards to the consumer.
17 June 2024
Easy and fast!!!
8 June 2024
I have a delay of 1 week on a deliver
I have a delay of 1 week on a deliver, guy in FedEx office said they can't give me the package because of an error in your delivery order. They need you to approve the deliver soy they can give it to me and you haven't give them a response in a week
22 May 2024
Reply from CeX/WeBuy - México
Hola,
Sentimos en verdad lo que nos comentas en tu reseña,
Esto para nada es lo habitual en nuestros pedidos,
En este caso, hemos notado que ya nos has escrito por medio de nuestro formulario de soporte y en breve uno de nuestros agentes te contactará para atender de forma prioritaria tu caso.
Seguimos en contacto por medio de correo electrónico.
Saludos
Carol
I received in Good conditions my psp game
Excelente llegó en tiempo y forma y en buenas condiciones, compraré más!
21 May 2024
Was very easy to buy
13 May 2024
Transporte 🚇
The tile of the arrival was so good AND fast, the game arrive at a perfecto state.
6 May 2024
They have Games
They have Games, retro games, movies, and much more in good condition at a great price.
19 April 2024
all of the attention and the good state…
all of the attention and the good state of the platform, for me makes the good decission to buy here.
5 April 2024
I dislike that the company doesn't show an estimated delivery date
I like that it was a relatively fast delivery. I dislike that the company doesn't show an estimated delivery date, they just say something to the effect of "your product will arrive soon"
1 April 2024
Reply from CeX/WeBuy - México
Hola Luis.
Gracias por tu compra.
Lamentamos leer que la empresa de paquetería RedPack no muestra la fecha de entrega prevista, por lo que debemos indicarte que desafortunadamente no podemos interferir en los proceso internos de una empresa diferente a CeX.
En este caso te recomendamos contactar con el servicio de atención de RedPack y reportar el fallo con el número de guía enviado a tu correo, de esa forma pueden revisar lo sucedido de manera interna y una situación así no se repita con los envíos.
Si tienes una duda sobre el servicio realizado por CeX, puedes usar el siguiente enlace para tener asistencia personalizada de un agente:
http://bit.ly/Contacta-CeXMX
Saludos.
César.
The online store is very awful
The online store is very awful. There's no proper follow up on your products other than the package tracking and there's no proper direct contact to the store.
14 March 2024
Reply from CeX/WeBuy - México
¡Hola Marco!
Sentimos en verdad que tengas esta percepción de nuestra tienda Online,
He verificado tu caso, y hemos notado que lo lleva nuestro compañero César muy de cerca contigo,
¡Seguiremos en contacto vía correo electrónico para ayudarte de la mejor forma a nuestro alcance!
Saludos
Julio
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