It was better than I expected, the console was better than the one I ordered. Just a few scratches and a broken stylus, but besides that, I would definitely buy another time with you guys
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I like that they made it easy for me to get the products I wanted. I admit I expected them to be delivered in some kind of generic box or bag, but doesn't boder me at all. Highly recomended
I bought a product online, and when it arrived, I tried to use it, but it didn't work. It had a problem that prevented me from launching the game; it wouldn't get past the loading screen. Since there... See more
Company replied
Very impressed by my first experience with CEX. For a while I had been searching for a pre-owned iPod Touch 7th generation. CEX had one at a very reasonable price. It shipped in less than 24 hours and... See more
Company details
Written by the company
CeX compra, vende e intercambia un gran rango de productos de tecnología y entretenimiento, incluyendo celulares, videojuegos, películas, ordenadores, productos electrónicos digitales, visuales y CD's musicales. También puedes donar a la caridad los videojuegos y dispositivos que ya no quieras a través de CeX.
Compra con Confianza en CeX
¡24 Meses de Garantía en Todo!
Disfruta de la seguridad de disponer de 2 años de garantía en la mayor variedad de videojuegos y consolas, móviles, electrónica, informática y mucho más.
Contact info
Ciudad de México, Mexico
- mx.webuy.com
4.0
Great
3K reviews
Asks customers to review
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Easy page for buy
10 February 2026
The items arrived quickly and were well…
The items arrived quickly and were well packaged. I loved the quality of my product and I'm 100% sure I'll order again. 10/10
28 January 2026
Buying hard drive
Well , complicate Refered to give the product in the Store , previusly Referenzen in Store digital. More than this problem Well.
18 January 2026
Excellent
It arrived on time, and in perfect conditions, ai will definetly buy from them again
16 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad online shopping experience
The order that I made was slow to arrive, when the order arrived, the item did not work, I went to make the return and they had problems, apparently the return was not recorded. I'm still waiting for you to let me know If the return has already been made.
9 January 2026
Reply from CeX/WeBuy - México
Hola Eduardo.
Gracias por tu compra con CeX.
Es malo leer que se ha presentado un problema con el articulo recibido y se ha devuelto en una tienda CeX, es por ello que revise el dato del pedido dejado en referencia.
En este caso puedo indicar que la devolución se ha realizado por parte de CeX usando los datos bancarios de la compra, por lo que tu banco debe notificar de esta devolución en el tiempo de 1 a 5 días hábiles.
Si deseas tener el comprobante de la devolución y con ello revisar directo con tu banco, puedes solicitarlo con el siguiente enlace y los compañeros te ayudarán con ello:
http://bit.ly/Contacta-CeXMX
Saludos.
César.
I haven’t received my package yet!
9 January 2026
Reply from CeX/WeBuy - México
Hola David
Espero que te encuentres muy bien.
Es importante que si notas alguna anomalía nos contactes a través de nuestro formulario de contacto en webuy.com de esta manera podemos apoyarte lo más pronto posible y brindarte una solución eficaz.
Te comparto el enlace de contacto https://mx.support.webuy.com/support/tickets/new.
Un saludo,
Carol
My purchase hasn’t arrived!!
My purchase hasn’t arrived!!! No one is responding dm, mails or fb
7 January 2026
Reply from CeX/WeBuy - México
Hola Eduardo
Lamentamos mucho que aún no hayas recibido tu pedido y que hayas tenido dificultades para contactarnos por los distintos canales, entendemos lo frustrante que puede ser esta situación.
Queremos informarte que tu caso ya ha sido asignado a uno de nuestros agentes, quien lo está revisando para poder darte una respuesta lo antes posible.
Recibirás noticias de nuestro equipo en un plazo máximo de 24 horas.
Agradecemos tu paciencia y comprensión mientras gestionamos tu incidencia, y estamos comprometidos a que se resuelva de la manera más rápida y clara posible.
Saludos
Carol
Everything was good with my purchase
Everything was good with my purchase, I recomend CEX.
27 December 2025
The representative was very kind and…
The representative was very kind and explained everything in detail also the products were in excellent condition
18 December 2025
The quality of the product
17 December 2025
Gooood
God
I hope everyone but when I arrived my gpu I said yeah that’s was a very buy and y happy en all time
18 November 2025
The battery doesn't last at all :(
I really liked the product, unfortunately it can't even stand being charged for more than 5 minutes, it heats up and doesn't charge 100% :(
19 November 2025
Reply from CeX/WeBuy - México
¡Hola Alex!
Sentimos en verdad que el artículo adquirido en nuestra web no haya funcionado como es debido,
¡Pero no debes de preocuparte!,
Ya que cuentas con 24 meses de garantía en cualquier tienda CeX para este artículo y cualquiera comprado en nuestras tiendas, incluida nuestra tienda online :D
Igualmente, si no te es posible acudir a ninguna de nuestras tiendas, puedes escribirnos mediante nuestro formulario dentro de la web de soporte en webuy.com donde con gusto te atenderemos ;)
Saludos
Carol
A experience good thanks!
13 November 2025
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