This was my third order from Muziker and they have all been correct and delivered within a reasonable time.
Company replied
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See what reviewers are saying
I purchased the Ultra High Speed HDMI Oehlbach cable from Muziker. Everything was smooth: registration, order placement and the payment process. Muziker then sent me confirmation and provided me with... See more
Company replied
The packaging could be a bit better. In the vinyl order, some corners arrived slightly bent, nothing serious, but noteworthy for picky collectors. Aside from that, everything impeccable.
Company replied
Very professional service. High quality product. Grateful to customer service. (And nice website). Writing from Madrid Spain. Edit: a couple of weeks I´ve just realized my purchase didn´t come with t... See more
Company replied
Company details
- Musical Instrument Store
- DJ Supply Store
- Electronics Store
- Recording Studio
- Sheet Music Store
- Home Audio Store
Written by the company
Una tienda online europea confiable con más de 25 años de historia y showrooms en Chequia y Eslovaquia, especializada en instrumentos musicales, LPs, tecnología de audio, equipos de DJ y accesorios musicales. Una empresa socialmente responsable, con respeto por el planeta y con el objetivo de mejorar constantemente sus servicios.
Vive la música en todas sus facetas
Written by the company
- Guitarras, baterías, teclados, tecnología de estudio y audio, LPs & merchandising
- Muziker ofrece equipos de primera calidad para músicos, productores, DJs y fans del vinilo, así como para aficionados al audio y vídeo.
Compra con confianza en Muziker
Devoluciones fáciles, centro de servicio propio y asistencia profesional
Disfruta de devoluciones sin complicaciones, servicio interno especializado y asistencia profesional al cliente. Ahora disponible en tu idioma local.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +421 258 101 757
- espana@muziker.com
- muziker.es
Muziker tienda de musica lider
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my third order from Muziker…
This was my third order from Muziker and they have all been correct and delivered within a reasonable time.
3 June 2026
Reply from Muziker
Three orders in and still going strong — thank you for your continued trust in us! We're glad each one has gone smoothly and we hope to see you back for a fourth.
Everything Perfect :)
28 May 2026
Reply from Muziker
Can't ask for more than that! Thank you for taking the time to leave a review, hope to see you again soon.
Reply from Muziker
Thank you for your feedback. We are pleased to hear that you had a perfect experience, with fast shipping and a product that met your expectations. Our goal is to provide the best possible service, and your satisfaction confirms we are on the right track. Thank you for your understanding and for taking the time to share your experience.
Everything went well
Everything went well, and the order was processed quickly; there was just one delay, but it wasn't the store's fault—it was the delivery company's. It was perfectly packaged.
5 May 2026
Reply from Muziker
Thank you for your feedback!
We’re glad to hear that everything went well and that your order was processed quickly. We also appreciate your understanding regarding the delivery delay and are pleased that the packaging met your expectations.
We hope to serve you again soon.
Best regards,
Model produc error
A disaster. 1. They made a mistake with the shipping information and canceled the order, forcing me to reorder with the money held in my PayPal account. 2. It took a very long time to arrive, TWO WEEKS, and any other company wouldn't even take a week. 3. It arrived yesterday, Monday, May 11th, and it's not what I ordered. I ordered Edifier R1000W speakers and received a PK115A. I'm not going to exchange it and wait another two weeks; they should come and pick it up with no return shipping costs and refund my money. I'll buy it from another Spanish supplier.
11 May 2026
Reply from Muziker
Thank you for your feedback.
We are sorry to hear about your experience and understand your concerns regarding the order, delivery time, and the product received.
Please note that your case is already being handled by our customer support team, who will review the situation in detail and provide you with the appropriate next steps.
Thank you for your patience while we look into this matter.
The products were well packaged
The products were well packaged, they arrived safely on time.
29 April 2026
Reply from Muziker
Thank you for your comment.
We are glad to hear that the products were well packaged and arrived safely and on time.
Thank you for taking the time to share your experience.
Reply from Muziker
Thank you for your comment.
We are pleased to hear that the acoustic foam was of high quality and delivered quickly.
Thank you for taking the time to share your experience.
Just perfect.
13 April 2026
Unprompted review
Reply from Muziker
Thank you very much for your kind words! 😊
We’re delighted to hear that everything was just perfect. Your feedback means a lot to us and motivates our team to keep delivering the best possible service.
We look forward to seeing you again soon!
The packaging could be a bit better
The packaging could be a bit better. In the vinyl order, some corners arrived slightly bent, nothing serious, but noteworthy for picky collectors. Aside from that, everything impeccable.
18 March 2026
Reply from Muziker
Thank you for your comment.
We’re glad to hear that overall everything was impeccable.
We also appreciate you sharing your feedback regarding the packaging, as it helps us better understand our customers’ experiences.
Thank you for taking the time to share your experience.
I should have received my package on…
I should have received my package on the 19th of March, but I'm still waiting for it, no information was sent to me to inform me about the issue...
12 March 2026
Reply from Muziker
Dear customer,
We are sorry to hear that your order has not arrived on the expected date and that you did not receive updated information about the delivery. We understand how frustrating this can be.
We would like to review your case as soon as possible. If you could contact us through our official customer support channels: espana@muziker.com and provide your order number, we will be happy to check the current status and advise you on the next steps.
Thank you for taking the time to share your experience.
The parcel was NOT delivered to my address, as expected
Thanks for your answer, but I would expect some partial refund after this issue.
Looking forward to hearing from you.
Best,
--------------------------------------------
The parcel was NOT delivered to my address, as expected. Since I paid for that home delivery, I don't understand why the UPS man had to deliver the parcel on a collecting point. We have 24x7 doorman, with his mobile phone number printed at the entrance of the house. Next time I'll probably use Amazon or any other reseller to get my items.
8 March 2026
Reply from Muziker
Thank you for your feedback. We’re sorry to hear that the parcel was not delivered directly to your address as expected. In some cases the carrier may redirect a shipment to a collection point for reasons beyond our control. We appreciate you sharing your experience and will review it with the carrier.
Good price
Good price, pedal in perfect condition. Delivery not as fast as they promised before buying. I knew it was hard to take something from Slovakia to Spain so fast, but they shouldn't say they would.
23 February 2026
Reply from Muziker
Dear customer,
Thank you very much for your feedback!
We’re glad to hear that you received the pedal in perfect condition and at a good price.
Regarding the delivery time, we appreciate your comment. The estimated dates shown on our website are based on the information provided by the carriers, but occasionally the actual delivery may take a bit longer. We understand your point, and your feedback helps us improve the accuracy of our estimates.
Thank you for choosing Muziker, and we hope to see you again soon.
Kind regards,
Dealing with the shop was very easy
Dealing with the shop was very easy. They were very fast and all perfect and the guitar is AMAZING. however transport has been horrible, a disaster. The box was all Broken and the inner box too , there was a hole reaching the guitar. Lucky the guitar is nor damaged( i think and hope). I give you this information so that you work with other company rather than SEUR, since SEUR in Spain IS a disaster.
9 February 2026
Reply from Muziker
This review totally made our day! We're overjoyed to hear you're enjoying your purchase from Muziker. We put a lot of care into selecting the best gear, and it's so rewarding to hear it's making you happy.
quality products
A good company, easy to order, good choice of products, well packed and send , only it took 3 days longer to arrive than initially stated. Good quality product bought by us.
2 February 2026
Reply from Muziker
Wow, thanks so much for the awesome review! We're absolutely thrilled you had such a great experience with us. It means the world to our team to hear that we're hitting the right notes!
Perfect
All products right and in great condition, flexible and fast shipping, will definitely buy again! :)
2 February 2026
Reply from Muziker
We're overjoyed to hear you had such a fantastic experience. We'll continue to strive for excellence in everything we do, from our product selection to our customer service.
Formal public notice to Muziker
Formal public notice to Muziker – reposted after previous message was removed
I am posting this statement again, as my previous public message regarding this case was removed.
For the sake of transparency and record, I am restating the facts below.
I purchased a guitar pedal from Muziker that was delivered with a clear malfunction / quality defect.
In accordance with the instructions provided by Muziker, I opened a formal claim and returned the product via the designated carrier on December 22nd.
Since that date, the following has occurred:
• Continuous follow-ups with no concrete resolution
• A total of 17 email exchanges
• On January 22nd, Muziker informed me that the carrier allegedly delivered an incorrect package
• Muziker now claims that the product was never received
• I was informed that they require up to 30 days for internal warehouse processing, followed by 2–3 additional months with the manufacturer
• Customer service in Spain explicitly stated that they cannot take any further action
It is important to state the following clearly:
1. The customer cannot be penalized for failures involving Muziker’s logistics partners, carriers, or suppliers.
2. The product was returned on time, correctly, and in good faith, following Muziker’s own procedures.
3. Any dispute regarding loss, misdelivery, or internal processing is Muziker’s responsibility, not the customer’s.
4. The reasonable and legally acceptable timeframe for a refund has already been exceeded.
At this stage, the absence of a refund constitutes a failure to comply with basic consumer protection obligations.
My request remains unchanged and fully justified:
➡️ Immediate refund of the purchase amount
➡️ Muziker may continue resolving its internal or supplier-related issues independently
Case reference:
Re: Claim – Product malfunction
RE25846530363
[muziker#3054560]
This post is published to maintain a public and factual record of the case.
I will continue to document this situation publicly until it is fully resolved.
22 December 2025
Unprompted review
Reply from Muziker
Dear Felipe,
Thank you for sharing your feedback.
We can confirm that your claim has been fully reviewed internally and that the refund for your order was processed recently in accordance with our procedures.
In situations involving external carriers, we are required to wait for the official outcome of their investigation before closing a claim, as the transport company must first confirm the status of the returned parcel.
We understand that these verification steps can extend the process and appreciate your patience throughout.
We are glad to confirm that your case has now been resolved.
If you need any additional information regarding your claim, we will be happy to assist you privately through our customer support channels.
Kind regards,
The Muziker Team
Received exactly what I ordered
Received exactly what I ordered , a replacement stratocaster neck,absolutely no issues with the quality and dimensions were exactly as described.
15 January 2026
Reply from Muziker
Wow, thanks so much for the awesome review! We're absolutely thrilled you had such a great experience with us. It means the world to our team to hear that we're hitting the right notes!
Reply from Muziker
Hello,
Thank you very much for your 5‑star review!
We’re glad to hear that everything went perfectly with your purchase, and we truly appreciate your trust in Muziker.
If you ever need any assistance, we’re always here to help.
Mauricio García — Muziker
A very good company
Completely fuss free, very simple to use website.
Muziker kept me completely informed from order to final delivery.
An excellent company.
11 December 2025
Reply from Muziker
Thank you so much for your kind words! We’re delighted to hear that you found our website easy to use and that you were kept informed throughout the entire process. Providing a smooth and transparent shopping experience is our priority, and your feedback means a lot to us. We look forward to serving you again soon!
Tried to cancel order after 10mins they sent it anyway
I placed an order. Reviewing the product description, I saw it wasn't what I wanted. I sent a desist message to cancel the order 10 minutes after placing it. They told me it was not possible to cancel it and sent it anyway. Now I have to pay 50 euros in order to ship it back. Very disappointed in this customer service.
8 December 2025
Unprompted review
Reply from Muziker
Thank you for contacting us. We understand your disappointment regarding the order cancellation and the cost of returning the product.
As our system processes orders very quickly, cancellations can only be made before the dispatch is initiated. Once the order has been sent, you can always refuse the pacakge on delivery and if you accept it, we can only offer a standard return.
We apologize for any inconvenience this may have caused and appreciate your understanding.
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