Buying and communication from your customer service was easy. But the time between payment done and shipping was too long and no updates.(from 28th May till 2nd June). And during shipping parcel did'... See more
Company replied
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Review summary
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Really good selection. Shipping took a while, but ok unless you're in a hurry. Shipping was a bit pricy. Find others who want to order stuff as well, so you can consolidate. Prices for the actual prod... See more
Company replied
The product was what I expected. The product was packaged in weak material and the package was almost completely open. Good thing the ordered item remained inside though.
Company replied
The postage took a bit longer than I expected (3 days I think), but everything else worked out quite well and the shipment arrived just one day past due.
Company replied
Company details
- Musical Instrument Store
- DJ Supply Store
- Electronics Store
- Recording Studio
- Sheet Music Store
- Home Audio Store
Written by the company
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Written by the company
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +421 2 581 017 55
- support@muziker.com
- muziker.com
Muziker is a major e-commerce player
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would give zero stars if this was an…
I would give zero stars if this was an option.
Update: Thank you for your reply. I have already corresponded with your customer service team. You did not provide any shipping notifications, emails or messages, and as a result the order was returned to your warehouse. When I contacted you to request you reship it, you stated this would be impossible, and instructed me to wait for a refund and then to re-order again. This is extremely poor customer service as this order was almost 1000 euros, and the refund took weeks to process, and this would likely result in the exact same outcome. Instead, you could have simply reshipped the order and provided a tracking number, and if you had provided the same level of customer care in response to this message publicly as you did privately via email, I would not have left this review.
8 February 2026
Reply from Muziker
Dear David,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: support@muziker.com and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker
Good and fast service.
6 February 2026
Reply from Muziker
Hello Aigils,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Good prices and quick shipping
Good prices. And I was looking for an Eurorack item. All other shops has a long waiting time, but only Muziker had the item in stock with immediate shipping. Appreciated.
4 February 2026
Reply from Muziker
Hello Elvin,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Mika,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Igor,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Trustworthy and fast
Bought a digital download, received the license very quickly and everything went smooth!
27 November 2025
Reply from Muziker
Hello Jarkko,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello ALEKSANDRS,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Jurijs,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Iara,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
Good service Good price Good customerservicr
Bought a VICTROLA recordplayer. And its Great. The sounds the design, I love it. The price articles are good and lower then other companies. The costumerservice is also very good approachable and give a quick response on you questions.
1 February 2026
Reply from Muziker
Hello Remco,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
Clear product registration on site.
Of all other sites on the internet, the search engine was able to find the product, including the promotional code and shipping costs, fastest at Muziker.com.
1 February 2026
Reply from Muziker
Dear Customer,,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Jan,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker
The most worried company in life, a month after my order we get our stuff, with no communication!
The most worried company in life, you dont get you stuff at all, and they say at the frontdesk, good for you, fraud people, your money is gone, and no goods.
Buy your stuff else like Thomann.
No good words from this company, be awared!
1 January 2026
Unprompted review
Reply from Muziker
Dear Denny,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: support@muziker.com and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker
Muziker Rocks
This is my all-time favourite music shop! They’re incredibly reliable and offer outstanding and fast service at a very acceptable price. In December 2025 I ordered the majesty handpan that simply wasn’t the right tone for me and they were happy to send it back. This weekend I ordered an ember steel handpan and it arrived this morning. The delivery was incredibly fast! And this handpan is absolutely beautiful. Thank you, Muziker! A huge shoutout to the team!
19 February 2026
Unprompted review
Reply from Muziker
Dear Riego, Thank you for this perfect feedback and we're happy that you've found time to recommend our online store to others :) Kind regards, Caterina Ferraresi - Muziker
one of my two favorite music stores in…
one of my two favorite music stores in Europe! thank you for the incredible service, the prices are great, and the customer service is quick. you can find items you can't find anywhere else.
29 January 2026
Reply from Muziker
Dear Kseniia, It's great to read about your positive experience with our store! Thanks for your review :) Kind regards, Caterina Ferraresi - Muziker
Great experience
Super fast order processing and delivery. The item arrived in top condition too.
29 January 2026
Reply from Muziker
Hello, Konsta, Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :) Kind regards, Caterina Ferraresi - Muziker
Reply from Muziker
Hello, Ray, Thank you very much for your positive rating, it makes us really happy :) Kind regards, Caterina Ferraresi - Muziker
Reply from Muziker
Hello, Magnus, Thank you very much for your positive rating, it makes us really happy :) Kind regards, Caterina Ferraresi - Muziker
Always fast shipping and good deals
27 January 2026
Reply from Muziker
Hello, Andriy, Thank you for your rating and recommendation. Kind regards, Caterina Ferraresi - Muziker
Reply from Muziker
Dear Johan, Thank you for sharing your experience with other customers and we're looking forward to your next visit :) Kind regards, Caterina Ferraresi - Muziker
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