Buying was simple but getting the Sibelius programme to install was not as easy. It would be much more easy for not very tech people such as myself if the licence key and the code to activate it were... See more
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Review summary
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Reviews shaping this summary
Long wait for them to be shipped from slovakia just make even better aprietiation of the item . custome service great so evertihing else
Despite my anticipation, the item hasn't arrived yet, even though the delivery date has passed. I've reached out multiple times via email, but unfortunately, haven't received a response.
Company replied
Absolutely splendid company to order from. No issues at all from point of sale to delivery. Item arrived in super quick time, fully tracked and in excellent condition. Top notch customer service
Company replied
Company details
- Musical Instrument Store
- DJ Supply Store
- Electronics Store
- Recording Studio
- Sheet Music Store
- Home Audio Store
Written by the company
A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.
Experience music in all its facets
Written by the company
- Guitars, drums, keyboards, studio and audio equipment, LPs & merch
- Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.
Shop with confidence at Muziker
Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +442035000766
- uk@muziker.com
- muziker.co.uk
Muziker is a major e-commerce player
4.4
Excellent
547 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took 4 weeks to refund a £678 pair of…
Took 4 weeks to refund a £678 pair of Earphones that were faulty on arrival. Ended up having to raise a PayPal claim as they refused to refund. Very poor customer service.
2 March 2026
Unprompted review
Reply from Muziker
Dear Scot,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: uk@muziker.comand we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker
quick and no problem at all !
5 February 2026
Reply from Muziker
Hello Gary,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Marcus,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Amazing
Amazing, i can not wait to make another orther,quick delivery and very professional🤗
29 January 2026
Reply from Muziker
Hello Pamela,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
A Good Price.
Buying was simple but getting the Sibelius programme to install was not as easy. It would be much more easy for not very tech people such as myself if the licence key and the code to activate it were marked as such rather than in one long line.
24 January 2026
Reply from Muziker
Hello Petra,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
The guitar was amazing for the first…
The guitar was amazing for the first few weeks but I’ve encountered several charging issues and discovered that the guitar now completely overheats, so much it’s become a literal fire hazard! I need to arrange a replacement or refund
18 November 2025
Reply from Muziker
Dear David,
We're really sorry for the difficulties that you've experienced with your product.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: support@muziker.com and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker
Very quick and efficient with…
Very quick and efficient with responses, great customer support!
10 December 2025
Reply from Muziker
Hello Katia,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
It was my first time coming across you…
It was my first time coming across you and i was impressed at all the items you have hence my first order hopefully many more to follow.
21 December 2025
Reply from Muziker
Hello Michael,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Reply from Muziker
Hello Miroslaw,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Parcel arrived in great time and…
Parcel arrived in great time and packaged very well
30 November 2025
Reply from Muziker
Hello Sarah,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Good company
Unfortunately for me my order was cancelled. That said the company have very good customer service. I’d buy from them again.
17 December 2025
Reply from Muziker
Hello Colin,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Its been almost 3 weeks since I ordered…
Its been almost 3 weeks since I ordered my item tried tracking on the website but nothing thinking it may be a scam prove me wrong I will update if it ever arrives i have recipient an email but it won't let me download the product I have ordered
19 December 2025
Unprompted review
Reply from Muziker
Dear Neil,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: support@muziker.nl and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker
Great service
Prompt, efficient and friendly service. Also kept us informed of progress all the way. Highly recommended
5 December 2025
Reply from Muziker
Hello Richard,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Item not received and company of no help
Item is shown as shipped but UPS have no record of the parcel. I doubt it ever existed. No reply to my request for a refund. Scam company - not recommended.
25 November 2025
Reply from Muziker
Dear Catherine,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again. According to my information, your complaint is already being processed, so your payment will be refunded shortly.
Thank you
Patrik - Muziker
Reply from Muziker
Hello David,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
Despite my anticipation
Despite my anticipation, the item hasn't arrived yet, even though the delivery date has passed. I've reached out multiple times via email, but unfortunately, haven't received a response.
21 November 2025
Unprompted review
Reply from Muziker
Hello TRISHA,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Patrik - Muziker
EDU Software purchase.
I purchased some software which turned out to be a quick, painless process only briefly held up by verifying my student status.
5 November 2025
Great Speakers edinfier er5
Long wait for them to be shipped from slovakia just make even better aprietiation of the item . custome service great so evertihing else
4 September 2025
All perfect
1 November 2025
Great price & customer service
Great price, customer service & delivery - will definitely use again!
26 October 2025
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