I purchased two pairs of glasses, same prescription. They are accurate for prescription and "look" on website. I am disappointed the glasses that I expected to be metal wire frames are just plastic an... See more
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Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
Contact info
6901 K Ave suite 103, 75074, Plano, United States
- +1(330)817-6667
- service@muukal.com
- muukal.com
Replied to 59% of negative reviews
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Great quality for a great price
Great quality for a great price. Ordered transitions lenses and can see perfectly
Great price for Perscription lense and…
Great price for Perscription lense and frame! So upset I paid Triple the price at my local glasses store for one pair of Perscription glasses.
Fast and good quality.
Im glad I found you guys
Im glad I found you guys. Was about to pay $850 for a pair at America's Best.
I took your buy one get one free offer, and got 2 pairs for $80. They're fantastic. First time ever getting prescription glasses online. Will come back and order more to stock up.
All three of the glasses that I ordered…
All three of the glasses that I ordered already broke in less than 3 months. It was problems in the arm area where the metal part that holds the arm on to the frame just broke off the other one same sort of issue. Don't shop from here
You had written me back and told me to contact you guys in which I did when I wrote this review. I had already tried contacting your service department and nobody will get back to me.

Reply from MuukalOptical
The glasses are cute
The glasses are cute! Good quality. However, the transitionals are not that dark, and the sunglasses aren't that dark... but they are very nice otherwise. Can't beat the price! 3 pairs high index for $119. Just with darker transitions. My kid loves them!
Easy user friendly web site
Easy user friendly web site. Great promotions! Love the 3 pair of glasses I got. Exactly what I ordered.
Satisfaction
The quality and pricing of the glasses. I liked that I wasn’t too sure of measurements and I just sent the eye prescription and it was done by the technicians. The quickness I received the glasses. I am so far a very satisfied customer.
Really Bad Progressive Lenses!
The price was right, and I liked the variety of cats eye frames. Not the quickest delivery...nor the slowest. BUT the big issue is that they screwed up the progressive transition in the lenses. They are UNWEARABLE. A bargain is no bargain if you can't use the product.
My glasses arrived very fast and are greatv quality. …
My glasses arrived very fast and are beautiful. I am very pleased with the quality and definitely the low price. I will definitely order again and recommend MuukalOptical to my friends! Thank you for my great glasses.
Orders were perfect
Orders were perfect! Glasses fit well and met all expectations. Customer service was great. :)
The website was easy to use.
The website was easy to use and the selection was plentiful. I found glasses and sunglasses that I love and I will use them again. I would highly recommend them to anyone.
I love the glasses and the cost
I love the glasses in the cost. This is my second order and this time I ordered progressive. I may have to send them back because I should be able to read my computer and I paid for the extra space on my glasses but it isn’t. It isn’t clear in fact it seems a small smaller space if I move my head just right. So I may return all three pairs of progressive to be redone which I’m very unhappy about because I love the first set of glasses I ordered.
I loved all the different choices
I loved all the different choices. It was hard to decide. My glasses are great and fit very well. I also loved the price of the glasses. I received them in a timely manner. Very happy with my glasses.
DO NOT BUY HERE!!!
DO NOT BUY HERE!!!! Terrible experience. Uncooperative customer service. I bought 3 pairs of prescription glasses. The prescription is incorrect. I cannot see out of them. They are refusing to refund my money. Just keep making excuses. And now they won’t even respond to my emails or texts.
It says they are in Plano but they are really in China. I would have never purchased there had I known.
Edited: I haven’t received any remade glasses. As I’ve been trying to tell customer service, I waited a week before trying the glasses that I do have. I wore each pair for 2 days each and they are blurred. I cannot see out of them. I am a very honest person. I just want things made right.
It is very inappropriate for a customer service representative of a company to make such rude replies to a paying customer.
IS THIS THE KIND OF COMPANY YOU WANT TO BUY FROM???

Reply from MuukalOptical
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