An excellent company with a great range of products, some that I didn’t know I needed 😉. I buy washing sheets regularly, since I discovered them, which comes in a choice of 3 fragrances. I’d say the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have so far always had excellent products from this company. Fairly priced and do what they described. I’m particularly impressed with the washing sheets instead of liquid and powders. The wash is f... See more
I love my digital cordless air compressor. My bike is stored in a garage with no power so this portable compressor is perfect for keeping my bike tyres at the correct pressure. I keep it in the car bo... See more
My order was delivered very quickly and was really well packaged. The Aqua Jet is brilliant - I cleaned my whole car with it even though I bought it to just remove pigeon poo and clean the windows. I... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
170K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I charged my phone up first go but…
I charged my phone up first go but haven't managed it since (using solar power only). So not much use at the moment- any hints?
23 July 2026
Reply from Must Have Ideas
Hello Jane
Thanks for getting in touch.
We are sorry to hear this.
You can contact our wonderful UK based customer services team, who will be happy to help you with any problems, by email at hello@musthaveideas.co.uk .
We aim to respond to all queries within 48 hours! Also don't forget about our 100-day money back guarantee. 😊
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Easy to order onn the phone
Easy to order onn the phone. Very helpful person to order from. delivered quickly.
22 July 2026
to many e mails and ads
22 April 2026
Reply from Must Have Ideas
Hello Simon C, thanks for providing your feedback, we really appreciate it so that we can always be improving our products and service.
If you get in contact with our UK based customer services team, we can manage how many emails you receive or unsubscribe your email address completely,
Please accept my apologies again and we look forward to putting this right for you.
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
I liked the Betterboxes
I liked the Betterboxes - they're very good quality and a practical idea. I like the material, the two windows and access on two sides. The boxes are sturdy and hold a lot.
The delivery wasn't so good - my neighbour saw the courier throwing the parcel over my side garden gate, which is quite high.
21 July 2026
Very fast delivery as promised
Very fast delivery as promised. Products did what they were meant to do.
23 July 2026
Excellent customer service
I bought a product from this company, I had to contact them as the delivery was late. Not only did they immediately apologise for the late delivery but refunded my money in full within 24 hours. Stunning customer service
2 August 2026
Unprompted review
The website was very easy to use
The website was very easy to use. I ordered the Aqua Jet Pro Cordless and I received it within two working day. I am really pleased with my purchase. I was so impressed with musthaveideas that I ordered two more different items, which was delivered within two working days.
20 July 2026
Everything was perfect
Everything was perfect. Delivery was great even though we live in the highlands. And the table is so useful.
20 July 2026
Delivered quickly, really useful for reading - and more!!
The BOOKBEAM bendy lights were delivered promptly, are of good quality for the price, and work as described. They have been very useful for reading in bed at night, resting around each shoulder, as well as for studying the hard-to-read paperwork and small print information that isn't easy to read indoors under ordinary lighting. Oh, nearly forgot! Stretched out straight, the lights helped me see what hard-to-reach objects had fallen behind a fixed washing machine so I could work out how to get the items out at long last. Very useful and welcome, though no great treasures!
20 July 2026
The product is works well but when I…
The product is works well but when I purchased it I was charged an extra Price£3.89 for delivery which was not specified in the advert on TV and web site
23 July 2026
Reply from Must Have Ideas
Hello Anthony, thanks for your feedback.
I am sorry that you were not happy with the delivery charge from us.
We are always trying to bring you the best value we possible can on all of our products and we feel that the prices we charge represent excellent value for the quality of product we are providing.
However, if you're not happy with an order, please don't forget about our 'no quibble' 100 day money back guarantee. Please contact our UK based customer services team so that we can arrange a refund for you.
We're waiting to help: you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Good quality and excellent service
20 July 2026
We had an issue with thr fan we ordered…
We had an issue with thr fan we ordered but it was very efficiently resolved.
Thank you 😊
20 July 2026
Quick delivery and useful items
20 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.