MusicAlligator Reviews 19

I have been trying to contact MusicAlligator for over 4 months regarding unpaid royalties and serious issues with their platform, and I have received absolutely no response.
I am currently unable to request a payout due to a bug on their website, and on top of that, a portion of my earnings (Q4) is missing from my balance. This means I cannot access money that is rightfully mine.
Even more concerning, I was promised assistance to recover retroactive royalties from one streaming platform, but after multiple follow-ups, I have been completely ignored.
Lack of transparency, no communication, and technical issues blocking payouts, this is extremely unprofessional and unacceptable for a distributor handling artists’ revenue.
At this point, I strongly advise other artists to be cautious before trusting this service with their music and earnings.

Honestly surprised me in a good way. Everything is super simple, I just uploaded the release, and it showed up on all the major platforms, including TikTok and YouTube Content ID!

What I really liked is that you can still make edits to the release even after it’s already live.

There’s also daily stats ❤️, and the personal dashboard is so intuitive that I barely had to figure anything out. If you’re switching from another distributor, Alligator can even restore your streaming data

Great experience so far, professional team. I can tell they care about their work and the partnership with their clients.

It's been a little over a year since my last review...
What's changed? Technical support has become a little more responsive.

There are no more advantages here...

If there are updates to the rules, then I, as a user, find out about it completely by accident. This company does not consider it important or necessary to notify users about changes.

Payments are still made with interruptions and terrible delays... Soon it will be a month since I've been expecting a payment for the 4th quarter of 2024!!! Although the terms are 10 working days. Do you think this is normal??

Verigood verinice

As a digital distribution company, MusicAlligator has been an invaluable partner in getting our music Catalogue to the world. Their platform is easy to use, and they provide an efficient, seamless process for distributing music to major streaming services like Spotify, Apple Music, and more.
What I love about MusicAlligator is their transparency and support throughout the distribution process. The dashboard is user-friendly, and I can track the performance of my releases in real time. They also offer a range of helpful tools and insights to optimize my releases and reach a wider audience.
Their customer support team has been fantastic—always responsive and ready to assist with any issues or questions. The revenue payout system is straightforward and reliable, ensuring that I get paid promptly and fairly for my music.
If you're an independent artist or Label looking for a trusted, professional digital distribution service, I highly recommend MusicAlligator. They make the entire process smooth and hassle-free, helping artists and Labels like me get our music into the hands of listeners worldwide.

I have only had positive experiences in the past year of working with MusicAlligator, and a significant part of my label's catalog is distributed with them. The main advantages are a fast approval process, easy metadata entry experience, and efficient promo indeed. Their premium subscription is also worth applying for.

Im working with them since 2022, really great distribution and support service.

Judging by the reviews, I’m not the only one who has encountered disgusting service and work from this distributor.

This distributor has a paid service - uploading your track to UGC platforms, YouTube Content, SoundCloud and others, plus accelerated moderation and release compared to usual.
IT'S ONLY NOT WORKING. The tracks have been in moderation for several weeks, although everything has been paid for. What was paid for is unknown. Technical support is silent, as if it does not exist, and the feedback form is needed to simulate the opportunity to contact them.

On the FAQ page there is a line that payments are made quarterly. Okay, there are four quarters in a year, which means payments must be made four times a year. However, half a year has already passed since the beginning of 2024, the payment was made only once, and then with a wild delay for the fourth quarter of 2023.
Actually, I repeat, six months have already passed and reports and payments for the first one! the 2024 quarter is not yet available.
Therefore, we can assume that with such speed of service, royalty calculations and reports, you will receive your payments a maximum of three times a year, and then this is in the best case.

Like the people who left their experience from below, I was faced with the disgusting work of technical support, or rather its absence, silence, delays in payments and reports, and suspicious charging of payments.

P.S. Below, the representative responded to people that Musicalligator solves the problem. BUT apparently they are in no hurry to solve them.

Verdict - I absolutely do not recommend it.

I am sharing my impressions of using MusicAlligator.

At the beginning of 2022, namely spring, the service worked perfectly. Responsive technical support, payments were made on time and without delays, any problems were reported in their vk group.
Then a year later the service began to go downhill. Technical support responded with a delay, payments were made with a delay.
What do we have at the beginning of 2024?
The administration of MusicAlligator did not pay royalties in euros for the third quarter of 2023. And judging by the experience of communicating with some users of this service, it is not only me who has not been paid the money I earned.
Initially, it was promised that royalties would be credited to personal accounts on November 30th. As a result, accruals to personal accounts occurred on December 18. Actually, on this day I created an application for payment of the funds I earned.
Today is January 9th. Payment in euros has not yet been made.
Technical support does not respond either on the website (the question about payments was created on December 29) or by email.
Comments in the VK group are closed.

It looks like the service is dead. I have been waiting for confirmation of some contract for 4 days, while I need to release a track in the coming days. Support also does not respond for about a day. I don't understand at all whether it makes sense to wait and waste time on this distributor...

very well done, the first track was placed in playlists, and the organization of dynamic text in music stores was well developed

I started to work with them not so long ago, and i really like it. Good statistics, friendly interface and good upload procedure.