Totally disreputable vendor with tacky/sleazy behavior and terrible customer service. I should have checked online reviews before purchasing; would never have made the mistake if I ha... See more
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See what reviewers are saying
They do not understand that customers order before thanksgiving to give as Christmas gifts. They are unwilling to compromise on their rules even at the cost of future business. They truly don’t care a... See more
The jacket was very very smelly and ran very small. I requested an exchange for a larger size. It came and this jacket was so smelly that we could not keep it in the house. When I put it on, the zi... See more
Will not be ordering again if the continue to use DPD as they delivered my shoes to someone else, when I rang them they said sat navs don't lie,
Company details
Contact info
Unit 78, Wood Green Shopping City, High Road, N22 6YD, Wood Green, London
- 0208 888 4600
- info@mushclothing.com
- mushclothing.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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happy first time buyer
I was happy with the quality of the product and the speediness which despatched it... Christmas shopping has started :)
Not a got company to deal with at all....
Don't answer phone calls,don't answer emails don't sent a invoice wit you order so you can sent yout sent your items back.
Would be using this company again what a joke.
Excellent service
Excellent communications, product arrived quickly and as described
Great prices and service
Ordered Jefferey West shoes, came next day and were fsr cheaper than anywhere else, will definitely use again.
Terrible Customer Service Would not use again
Needed to return a pair of trainers that where so much smaller than the standard size my son couldn't even get them on! surely they could warn people of such small fittings in the listing. I'm sure I wouldn't have been the only person to return these due to a size issue. I called "Mush Clothing" on the number advertised and was answered by a woman who informed me that I had gone over the time and would have to return them and pay a restocking fee! a quote from their return policy -- (If we decide to accept returns outside of our policy, we may charge a 15% administration fee at our discretion.) so it's fair to say this was at her discretion. She was very curt and told me she was busy would need to get back to me. I said I would call back and was told she would contact me I waited almost a week and received a email telling me to send the trainers back.
When I checked their website I found the same trainers in their sale but cost £15 more than I had paid! so I would have to pay a "restocking fee" and they would have sold the trainers for £15 more than I paid for them so win win situation for "Mush Clothing"
So left with a pair of trainers that are about 2 sizes too small!

Reply from Mush Clothing
Good seller
Was a little worried about buying from somewhere I hadn't heard of, but from placing order, the seller updated all the way, fast delivery! Exactly what it says on the tin
Excellent Quick Service
My Jeffrey West shoes were delivered the next morning, after ordering at 2pm the prior day. Very good service and selection of styles on offer.
First time to shop here .. Online
Will shop here again couldn't believe the dispatch / postage speed .. First class help on phone from Adrian 5*****
Great Customer Service
I cannot fault Mush. I ordered a last minute pair of Jeffrey West shoes for my hubby's birthday. They landed less than 24 hours later and during the Easter period too!
mistakes (can) happen, be patient
My order got mixed up and I have received a wrong item. I can see from other reviews that this sometimes happened before. I was very worried because I did not receive any email from Mush Clothing, but they were very nice over the phone. I advise anyone experiencing any unpredictable events to consult them over phone, however, getting an email confirmation is certainly a bit reassuring. Bottom line, someone else got a beautiful bag that I ordered. It took 19 days from placing my online order until I finally received my bag (and that is quite ok, given that I live outside UK - you can imagine how complicated it was to get things sorted out, since the bag was first shipped to someone else). I take it my bag is now very used to traveling, a great plus.
The wrong item arrived in 2 days, so if things go as they should, they are very fast. I was refunded for the cost of shipping the wrong item back, but it was of course a hassle. About my bag: unfortunately, the measurements provided on the site (in cm) were not completely correct - the bag is 4 cm shorter than stated and my laptop does not fit. Secondly, the bag has a small mark on the leather - not the end of the world as we know it.
All in all, it took some patience, some effort and lots of time, but I am happy how this worked out. I hope the person who messed my order does not suffer any consequences. Mistakes happen and we can all learn from them! I rate this store as trustworthy and professional, but there is obviously some room for improvement.
Quick only ...
First time at Mush Clothing.
Fast delivery, easy payment .... only one thing:
For shoes over £ 240 the package was very poor. The shoe box was inside a plastic bag and the plastic bag was open on arrival. So shipping overseas should be using much better package.
Great service !!
My boyfriend loved his tracksuit ! The service was very good ! 10/10
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