Musferah Saad Reviews 

185
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and helpful staff who provide consistent updates throughout the ordering process. People are also delighted by the beautiful designs, perfect fits, and high-quality fabrics of their custom outfits. Many buyers note that purchases arrive right on time and exceed their initial expectations. Some reviewers were not happy with receiving incorrect sizing, shipping delays, or missing items from their orders. A few other people also felt that the overall product quality fell short of expectations due to cheap materials, unpleasant fabric feel, and poor stitching.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the outfits are exceptionally well-made with... See more

Customer service

People report positive experiences with customer service, highlighting responsive and helpful representatives... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the beautiful designs,... See more

Order

Customers consistently note positive experiences with order processes, highlighting seamless transactions,... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently courteous,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and timely updates! Love and appreciate the time and care they give to each dresses. It’s my first time ordering but they made everything so easy from communications to updates... See more

Rated 5 out of 5 stars

I wanteed to write this review to share my experience with MusferahSaad :) I ordered 3 dresses for my wife for three different days of a wedding we had to attend, she was really happy with t... See more

Rated 5 out of 5 stars

Had a wonderful experience ordering from Musferah Saad! I ordered outfits for a wedding in the US and everything came timely and efficiently with consistent order updates so I was never left wondering... See more

Rated 5 out of 5 stars

This was my first time ordering from this designer so I didn't know what to expect. But their customer service and quality of product exceeded my expectations. I had a dedicated customer service rep w... See more


Company details

  1. Clothing Store
  2. also in
  3. Women's Clothing Store

Written by the company

Step into The World of Musferah Saad. A curation of artisanal MS hues, hand worked to perfection with gorgeous silhouettes designed to flow with you. Exceptional Couture craftsmanship, Chic redefined. ✨ Infinite. Iconic. Irresistibly Chic. This is Musferah Saad 🕊️ Shop Now at www.MusferahSaad.com Contact Our VIP Fashion Consultant +92 326 2944455


Contact info

  • 92-B Iftikhar Ahmad Malik Road, Gulberg 2, 54000, Lahore, Pakistan

  • musferahsaad.com

4.6

Excellent

TrustScore 4.5 out of 5

185 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(185)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered my outfit from this beautiful…

Ordered my outfit from this beautiful for a wedding. Can’t wait to finally receive them! From unique beautiful designs to a wonderful customer service, I highly recommend everyone get something from them. Whether it may be for a special occasion or if you just want to dress, I highly highly recommend them! 💫

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Elara

Came across this designer on instagram. Efficient response when I first enquired. Beautiful outfits on website. Chose the Elara red outfit which was a lovely design and contrasting colours.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Amazing experience Alhamdulillah!. Was a bit hesitant earlier, cuz its first time to order from here. MashaAllah, the cooperation, the quality of work, understanding and value th customer desire has exceeded the expectation. The customized dress that I have desired is just wonderful mashaAllah. Delivered on time too! Thank you so much . I have become ur loyal customer.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent brand



I recently ordered two suits from Musferah Saad and couldn’t be happier with the entire experience. The communication and customer service were superb from start to finish. The staff were responsive and helpful, providing quick replies and proactive updates. They were kind, courteous, and professional, making the entire process smooth. The order process was seamless, and delivery was timely. The suits themselves are of high quality and exceeded my expectations. I would highly recommend this brand to anyone looking for reliable service and great products. I’ll definitely be shopping with Musferah Saad .

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I had the most amazing experience

I had the most amazing experience. I needed a dress I ordered for my honeymoon and didn’t realise it would require a 6 week period to make the dress. They were very understanding and accommodating and managed to make and ship out the dress to me within a week. I would definately order from them again.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I have had numerous dresses from…

I have had numerous dresses from Musferah Saad , their quality is always spot on & designs are excellent . They also have great customer care and are there to help throughout the order process!

25 June 2026
Unprompted review
Rated 1 out of 5 stars

A Scam Brand

A scam, please do not order from this brand. We paid for express 5-7 day shipping for the order to arrive over a month late for an urgent "ready-to-ship" item.

Customer service repeatedly ignored my messages on various platforms to get in touch, and would either leave me on read, or simply not open them for weeks. Abysmal service, product quality, and ordering experience.

The quality of fabric was incredibly cheap and visibly unwearable, with visible plastic beading that looked tacky. Somehow it looks worse than costume jewelry in person. The dupatta fabric is laughable.

You cannot wear this in a setting where anyone has even an ounce of knowledge about fabric or craftsmanship.

Absolutely not worth the $300+ tag, spend your money elsewhere, and the price for that specific item has increased from $305 to $335 on their website.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service

Best customer service I have ever received from a Pakistani brand. I’ve honestly never been more satisfied. They went above and beyond to get my order to me extra early because I told them I urgently needed it as I was going to be traveling. Literally worked with me so much I’m so greatful!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

This was my first purchase with them

This was my first purchase with them. They are very professional and you get exactly what you see in the picture. They keep you updated through the entire process. The quality of the outfit is amazing, the stitching is very nice. The outfit fits me perfectly.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely phenomenal experience

Absolutely phenomenal experience. They were quick and responsive throughout the process. The outfit is extremely well-made with excellent quality materials and craftmanship. I will absolutely be ordering again.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I bought for the first time from MusferahSaad and it was a wonderful experience 👌🏼 I really appreciate the outstanding customer service from the minute I inquired to the delivery. The dresses were as described and with excellent quality. I recommend buying from them for your special occasion and communicate directly with the wonderful customer service 🙏🏽

1 June 2026
Unprompted review

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