I booked a tear trough treatment and paid the deposit. Unfortunately, my friend's 18-year-old committed suicide, so I had to cancel the appointment last minute rang and emailed them but they still cha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
10/10 The whole team is amazing, lovely atmosphere when you walk in. Everyone is super friendly & welcoming. Knowledgeable experienced staff who make you feel at ease. I've been visiting the... See more
I cannot recommend The Muse highly enough especially Chantelle who was so calming and knowledgeable I was put at ease at once. I had spent sometime procrastinating about fillers and Botox and having... See more
This is my second time seeing Chantelle for my Botox. She’s so friendly and welcoming, instantly puts you at ease, and is exceptionally professional and knowledgeable. The Botox always leaves me feel... See more
Company details
Written by the company
The Muse Medi-Spa is an established & Save Face Accredited Clinic based in Chelmsford. We pride ourselves on offering safe & effective cosmetic injectable treatments to individuals. All injectors here are registered medical professionals with backgrounds in Aesthetic & Acute medicine.
Contact info
79 springfield road, Chelmsford, Es, CM2 6JG, London, United Kingdom
- 01245410550
- info@essexcosmetics.co.uk
- musemedispa.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a beautiful place…
Had treatments done by Michaela lips & skin booster…This is far the best place to come everyone is so knowledgeable and Michaela is so gentle, I completely feel at ease and trust her 100%. I only wish I had found her sooner. I also recommend to try the prescriptive skincare range it’s amazing I can’t believe the difference it’s made to my skin in just 7 weeks already.
Kelly x
Fantastic experience!
I had a fantastic experience! Chantelle was so lovely, welcoming and knowledgable. I felt completely at ease with a new treatment which I felt nervous about prior to arrival. The place is stunning, clean and I will definitely be returning. Thank you :)
Amazing!
I literally LOVE this place! I have had treatments in the past with Michaela, Charley and Chantelle.
All of these ladies are extremely professional at what they do and they can be 100% trusted.
I couldn’t recommend them enough.
Thank you x
Wow what a beautiful place to come too…
Wow what a beautiful place to come too . All the staff was so friendly and professional. 5 star treatment from nurse Michaela ! I will definitely be returning. 😊
Totally professional
I was recommended to the Chelmsford clinic and I have met Michaela and Charley and both are equally as professional, gave me great advice and talked me through the whole process of my profhilo procedure. They made me feel at ease & comfortable the whole time I was there.
Thank you Muse cinic.
Chantel at Loughton clinic is honestly…
Chantel at Loughton clinic is honestly the best asthetics nurse . She is so professional she listens to any concerns and I feel totally safe and confident in knowing that she will do the absolute best .
I will Never go anywhere else
First time fillers
I recently had fillers for the first time and very pleased with the results. Great professional service. Nurse Chantelle made me feel at ease and I would definitely recommend
Always super professional and friendly
Always super professional and friendly. Wouldn’t trust anywhere else. Thank you as always
All round great experience!
I came to Essex cosmetics today for my second time to see Mikayla. The staff are so welcoming and make you feel comfortable. I will not go anywhere else for my treatments, Mikayla is so knowledgeable, professional and friendly I trust her 200%. Highly recommend for quality service and results x
Friendly Professional service
Friendly Professional service. Very knowledgeable and informative. Nothing is too much trouble and Tania is gentle and made me feel at ease.
Would give 6 stars!!
I recently had Tear Trough filler at The Muse, and I cannot recommend Charley enough. She has transformed my face, after also enhancing my lips. Charley is so professional and makes me feel totally at ease, I wouldn’t go anywhere else and would recommend to everyone :)
Staff are experts, friendly and welcoming
Nurse Chantelle is so welcoming and friendly as soon as you arrive. It just makes you feel comfortable, if you are nervous for the appointment. All the staff are friendly and professional. Even in the reception area it feels homey and cosy and not the typical clinical feel you would expect. Would always come back here and recommend friends the same!
Wouldn’t go anywhere else for my lips!
I couldn’t recommend Charley enough! I get my lips done with her and she is always very friendly and talks me step by step through the appointment! My lips always turn out lovely and still look natural
Nurse Chantelle is so lovely and…
Nurse Chantelle is so lovely and brilliant at her job. Very pleased with my results. The clinic is also very lovely and professional. Definitely recommend.
AAA*** service
Been coming for my treatments at Essex Cosmetics for 3/4 years now! Always a pleasant experience and staff are all lovely. Service is 10/10 and treatments are always done to perfection! Thank you xx
Absolutely brilliant
Absolutely brilliant, been so many times before but just can’t rate this place enough! Only place I trust with my face
Terrible customer service
Terrible customer service, do not use this company. I arrived for my appointment and nobody was there, I was 15 mins early as requested on the booking forms. I rang the bell, called and emailed numerous times.
The manager then called me back and is extremely rude and unprofessional, she told me that it was my fault because I was early (even though it says to arrive 15 mins early on the form) she said the nurses were at lunch, however no sign was on the door and clients are not informed of this. They refused to refund my deposit for a service I haven’t received.
Their social media content is also terrible, they mock their clients and are extremely unprofessional. Would not recommend this company.
Confidence returned highly recommended
I cannot recommend The Muse highly enough especially Chantelle who was so calming and knowledgeable I was put at ease at once. I had spent sometime procrastinating about fillers and Botox and having now had it done I can’t for the life of me think why I waited so long.
Being an older woman in the throws of the menopause your confidence takes a nose dive but Chantelle has worked her magic and it’s come straight back. I feel like I did ten years ago and am hugely thankful. If you’re having doubts don’t this place is the best
Loved my experience today
Loved my experience today with Chantelle! So friendly, hugely knowledgeable and honest, telling me what I might benefit from but also telling me what would be wasted. Thank you!
I came to Chantelle for my first lot of…
I came to Chantelle for my first lot of treatments which I was really apprehensive about. She made me feel completely at ease and really listened to me. I’ve since been back for more and wouldn’t go anywhere else
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








