Museivaticanitickets Reviews 32

I feel cheated, not to say ripped off, by this service.
It costs three times as much as any other, and we’re being duped by the Vatican’s name and logo.
I complained, but an automated response simply listed all the legal terms that protect this scam.

Do not purchase tickets from this company. The markup is insane. They charge 2-3 times the actual ticket price. The customer service is awful. This company is only interested in defrauding you. They should be ashamed of themselves.

looks like the official site of the Vatican but is .com and in Spain. triple charged tickets and cancelled day before the event with feel the city tours and the walker tours. Unbelievably poor service; I was happy to pay but MV oversubscribed. Instead of saying sold out, I was mislead in booking a holiday with nothing to see.
Thank God and the Pope for Viator.com

I purchased the tickets thinking it was the official vatican site, but it is not. It is a third party seller with no additional value. You need to get your tickets from a coffee shop where a women is sitting and drinking coffee. Only red flags. Stay away!

I purchased tickets through this website believing it was the official Vatican Museums site, but it is not. It is a third-party reseller.

While the tickets are valid, the price is significantly higher than on the official website, as they include additional fees and services that are not always clearly explained during the booking process.

The design and presentation of the website can be misleading, giving the impression that it is an official source, which may lead users to purchase services they do not actually need.

In my case, the service I received did not fully match what I expected at the time of purchase.

I strongly recommend checking the official Vatican Museums website before buying, to avoid unnecessary extra costs.

NEGATIVE 5 STARS. NEVER ACTUALLY DELIVER THE TICKETS DESPITE ALL PROMISES.

Dear Sir or Madam,

I am writing regarding my reservation for the Vatican Museums, for which the amount of €120 was charged on 07/12/2025.

This reservation was cancelled by the museum due to an internal event, and I was informed that the refund procedure had been activated, with the amount to be refunded within 60 days to the credit card used for the payment.

Today marks the 60th day since this confirmation, and no refund has been credited so far. Since the cancellation, I have not received the €120 back.

I kindly ask you to confirm immediately that the refund has been processed and to provide, if available, the transaction or reference number of the refund.

If the amount is not credited shortly, I will proceed with a chargeback through my credit card provider and, if necessary, submit a formal complaint to the European Consumer Centre.

I trust this matter can be resolved promptly and amicably.

Kind regards,

Andréia Kaori

Same, as others, use almost copy paste design on official vatican website and invoice almost twice the price. Never order there

This website is a scam. You think you’re on the official site, but you’re not, and the price they charge is three times the normal price. They even manage to sell tickets for days when the site isn’t even open to visitors.

they sell museum tickets which cost 20 euros for 76 euros and more. Stating for Vatican Museum and Sistine Chapel, whereas the sistine chapel is within the vatican museums

Please read this, before u book Vatican tickets!
Watch out to pay on the correct webpage! There is s scam going on by a Company calling themselves „The Walker Tours“ based in the US. Their Website ends with .com, and the original website with .va.
It cost me 402 EUR for four people when it should have been only 148 EUR. Unlike others, we received valid tickets at least. I still could not figure out what happened. Very skilled AI supported scam.
Don’t repeat my mistake!

Based on my experience, regrettably this appears to be a scam. On 10 Oct 25, I purchased two tickets on-line for a guided tour of the Vatican Museum and Sistine Chapel. The site looks legitimate and in a search comes up as the self described official Vatican Museum website which it is not. The site has a .com address and is titled as Musei Vaticani by Walker. I purchased the tickets and received notification on the site that the booking was confirmed with a book reference number. Confirmation was to have been received by email but was never sent/received. I endeavored to contact the company both email and call the company...email could not be delivered and I received a voice message with the call. On the day of the tour and after the booked time, I received an email from the site communicating that there was no ticket availability and would need to rebook for a different date/time. I requested a refund in response with no follow-up from the company. I am disputing the charge given lack of service rendered.

I purchased tickets through this website but never received them. When I reached out to their customer support, I only got the same template response over and over:

"Thank you for your message. I have escalated your concern to our team for further review. We take your situation very seriously and are committed to resolving this issue as quickly as possible. We appreciate your patience and understanding during this time."

Unfortunately, nothing was ever actually resolved. It feels like they are just stalling with automated replies instead of providing real help. Very disappointing experience, and I would not recommend buying tickets here.

Not only its a big scam, they are cheaters. all the descriptions in the website are false.
It was a rip off!!

I recently purchased tickets for a tour of the Vatican Museums and Sistine Chapel on 6th May, believing the site to be the official site of the museums - it is not. I was charged 458 Euros for tickets that cost 160 Euros, only discovering this when I downloaded them. To make matters worse, the Sistine Chapel - my main reason for booking - was closed on the day of our tour and despite requests, Walkers refused to provide any kind of refund or justify their exorbitant charge of 298 Euros. To avoid what happened to me happening to you, use the museum's website museivaticani.va instead.

It’s a scam. You pay 80+€ for a “guided tour” we’re there are basically no guides, no privilege, no priority no nothing. You can have the same experience paying the normal tickets from Vatican website for 20€.

No refund possible, guess why.

Tourist trap! Stay away.

Scam! Complete scam

Total rip-off. Used them for Vatican Museum and Sistine Chapel via Museivaticanitickets (“By Walker“). Didn’t have much time, didn’t know my way around. They make use of that, I think. Paid 75 Euros for entry and audio guide. Entry is 25 euros (5 euros pre-sales fee), so 50 Euros for the audio guide. Inside the museum, you find they have audio guides for eight euros. Best thing: audio guide didn’t even work. Invalid link. Mailed them multiple times but they just ignored me after the first mail. Then I looked them up online. Too late unfortunately.

It's a scam. The ticket is not 75e per person but 20e. Also, in the receipt the amount paid is not correct,much lower. On the receipt, for tickets that should have been for 2 adults, seems there were 2 tickets PER PERSON. I don't understand how these websites can still have *Official* in their names, it's a fraud!!

ITS' A BIG SCAM, DO NOT BUY ANYTHING FROM THIS WEBSITE.