Muscle Nation Reviews 

Reply from Muscle Nation

Apr 1, 2026

Hi Tenny,

Thank you for your wonderful review!

We’re thrilled to hear everything you ordered exceeded your expectations and that the fabrics feel so soft and luxurious. It’s great to know the fit and quality of the pants, socks, tank, and bra impressed you.

Thanks again for your support, we can’t wait to bring you more pieces you love!

Xx Team MN

Reply from Muscle Nation

Apr 1, 2026

Hi Melanie,

Thank you so much for your lovely review!

We’re so glad to hear you’re happy with our service and that the products are comfy, high quality, and exactly as described.

We really appreciate your support and look forward to keeping you well-stocked with your favourites!

Xx Team MN

Reply from Muscle Nation

Mar 31, 2026

Hi Karen,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand why this situation may have been frustrating.

For context, the issue arose because multiple discount codes were applied to your order, which exceeded the advertised promotion of 30% off plus an additional 10% code. Our team reached out to resolve this as it falls outside our promotion terms. In line with ACL guidelines, this allows businesses to rectify situations where promotions are unintentionally exceeded.

We always aim to communicate respectfully and assist our customers wherever possible. Our goal was never to threaten, but to clarify the situation and ensure fairness for all customers.

We appreciate your support of Muscle Nation and are happy to assist with any questions about our promotions or orders.

Xx Team MN

Reply from Muscle Nation

Mar 31, 2026

Hi Wick,

Thank you for sharing your feedback.

We want to clarify that our Protein Water Powder has never been listed at $98 on our website. The cost of our protein water at full price is $79.99.

Transparency is very important to us at Muscle Nation, and we value the trust and relationships we have with our customers. If there’s ever any confusion about pricing or promotions, our team is always happy to assist. You can reach out friendly customer experience team on orders@musclenation.org

We appreciate you taking the time to raise your concerns and hope this helps clarify the pricing.

Xx Team MN

Reply from Muscle Nation

Mar 31, 2026

Hi Sh'Kylla,

Thank you so much for taking the time to share such a detailed review.

We’re thrilled to hear you’ve had a great experience from ordering through to delivery, especially during our Afterpay Day sale!

We’re so glad that you’re enjoying our protein bars and Choc Malt Whey Protein Isolate, Protein Powder. We hope you enjoy the Blue Raspberry Creatine as well.

It’s also great to hear the subscription has been easy to manage. We appreciate your support and are happy to have you as part of the Muscle Nation community.

Xx Team MN

Reply from Muscle Nation

Mar 24, 2026

Hi Jesica,

Thank you so much for your feedback!

We’re thrilled to hear you’re loving the quality and comfort of our sets. It’s awesome to know they’ve become a go-to for you.

We really appreciate your support and kind words , thanks for being part of the Muscle Nation community!

Team MN xx

Reply from Muscle Nation

Mar 24, 2026

Hi Nate,

Thanks so much for your awesome review!

We’re so pleased to hear you love the Cowboy Shirt design, our team has been putting a lot of effort into the artwork, so it’s great to know it’s hitting the mark.

We’re also thrilled to hear our customer service team could make your return and exchange so smooth. Hearing that our support stood out like this really means a lot.

Thanks again for your kind words and loyalty, we can’t wait to have you back for your next order!

Team MN xcx

Reply from Muscle Nation

Mar 24, 2026

Hi Coco,

Thank you so much for your amazing feedback!

We’re so glad to hear you’re enjoying our protein bars and other products, creating products that are both delicious and high in protein is exactly what we aim for. It means a lot to know that the care and effort we put into our products is noticed and appreciated.

We really appreciate your support and kind words , thanks for being part of the Muscle Nation community!

Team MN xx

Reply from Muscle Nation

Mar 24, 2026

Hi Paul,

Thank you so much for your kind words!

We’re thrilled to hear that our customer service team has made such a positive impression. We’ll be sure to pass your shout-outs to the team, they’ll be so happy to hear this!

We really appreciate your support and loyalty, it means a lot to the whole Muscle Nation team.

Team MN xx

Reply from Muscle Nation

Mar 24, 2026

Hi Tina,

Thank you so much for your fantastic review!

We’re thrilled to hear you’re loving both our activewear and protein waters. It’s great to know the our apparel are holding up wash after wash and that the protein waters are hitting the mark on flavour, that’s exactly what we aim for!

We really appreciate your recommendation and support. Thanks again for being part of the Muscle Nation community!

Team Mn xx

Reply from Muscle Nation

Mar 24, 2026

Hi Luke,

Thank you so much for taking the time to share this!

We’re thrilled to hear about your experience with Dakota. Going above and beyond to make our customers feel heard and supported is exactly what we aim for, and it’s fantastic to know that reflected in your experience.

We’ll be sure to pass your kind words on to Dakota! Thank you again for your support and for recognising the team’s effort, it really means a lot to all of us at Muscle Nation.

Team MN xx

Reply from Muscle Nation

Mar 24, 2026

Hi Samantha,

Thank you so much for your kind words, this really means a lot to us!

We’ll be sure to pass this on to Luke and our warehouse team, they’ll be so stoked to hear this. It’s awesome to know your experience with us has been consistently positive and that you feel looked after every time you interact with the team.

We truly appreciate your support and loyalty, sending the love right back your way!

Team MN xx

Reply from Muscle Nation

Updated Mar 24, 2026

Hi Claire,

Thank you so much for your amazing review!

We’re so happy to hear how much you love the Sculpt Seamless sets, owning them in four colour-ways is seriously the ultimate compliment!

It means a lot to know your Muscle Nation pieces are on high rotation and that you’re loving the brand overall. Thank you for your continued support, we’re so grateful to have you in the Muscle Nation community.

Team MN xx

Reply from Muscle Nation

Mar 13, 2026

Hi Zo,

Thank you for sharing your feedback.

We’d like to clarify that the authorisation hold placed during your exchange is for the value of the items you are returning, as outlined in our Returns Policy. This hold is not a charge and is released automatically once the return is scanned in transit or 7 business days later (whichever comes first) which you successfully had done.

Our customer service team responded friendly and promptly, acknowledging your concerns on multiple occasions and explaining how we could assist within our policies. We also clearly outlined how the authorisation hold could be released immediately.

Regrettably we were unable to cancel your exchange order as this was already in transit to you. We do apologise for any disappointment this may have caused.

Requesting a store credit or gift card as a gesture of goodwill because the policy wasn’t read at checkout is not something we can offer at this point in time. We always encourage customers to read our policies before making a purchase or exchange to avoid confusion.

We apologise that this was not the experience you were hoping for. We appreciate your feedback and will take it onboard to continue improving how we support our customers.

Xx Team MN

Reply from Muscle Nation

Mar 24, 2026

Hi Laura,

Wow, thank you so much for this incredible review!

We’re beyond thrilled to hear how much you’re enjoying not just our products, but the full Muscle Nation experience, from sizing inclusivity and product variety to customer service and fast delivery. It’s amazing to know you are loving our products as much as we do.

Your kind words about our Customer Service team really mean a lot, we strive to make every interaction helpful and personal, and it’s fantastic to hear that reflected in your experience.

We can’t thank you enough for your support and loyalty, hearing this kind of feedback makes everything we do worthwhile. We’ll keep bringing you the products you love!

Team MN xx

Reply from Muscle Nation

Mar 12, 2026

Hi Sarah,

We’re disappointed to read this review, as a number of the claims made here are unfortunately not accurate and do not reflect what occurred with your sister’s return.

When the return parcel was opened by our team, a stain located just below the collar along with a hardened brown substance in the centre of the stain, was immediately noticed. The CCTV footage we provided shows the return satchel being opened, the garment being removed from the package, and the mark being noticed immediately by our team member before being shown to another team member prior to any further handling. The garment was then photographed to capture a close-up of the damage as part of our standard returns process. In the footage, you can also see the angle at which our team member photographs the item, which corresponds with the angle shown in the image previously provided of the marked area.

While the CCTV camera is positioned approximately 15 metres away from where the team member was processing the return, the purpose of this footage was to demonstrate both the process followed when returns are opened and the exact timing at which the mark was identified. The timestamps from the CCTV footage align with the date and time metadata from the photos taken of the garment at the time of inspection.

We also note that in the video your sister later sent to our team while opening the parcel we returned to her at no additional shipping cost, the hardened substance on the garment was picked off. However, the surrounding residue and stain on the fabric remain visible in that same video, which is consistent with the condition identified by our team when the return was first opened.

All returns are assessed in line with our Returns Policy which is publicly available on our website and agreed to when lodging a return. Items must be in original condition, unworn, and free from marks, odours, hair, or damage to be approved for exchange or refund. In this case, the garment did not meet these requirements and was therefore deemed ineligible for return.

To clarify another point raised in this review, no money was taken “illegally” or without authorisation. Your sister chose to proceed using our Instant Exchange option when lodging her return. As outlined in the terms of this service, customers authorise Muscle Nation to charge the card saved on their returns account if the original item is not received within the return window or is deemed ineligible upon inspection. Because the garment was not received in resaleable condition as required under our policy, the charge was processed in accordance with the terms agreed to at the time the exchange was initiated.

For clarity, only one charge was processed for the ineligible return item. The original garment was returned to your sister free of charge and is now back in her possession, meaning all items that have been paid for remain with her.

In regards to restricting contact through social media, we also want to reiterate that yourself, your niece and sister was asked to keep all correspondence within the existing email thread. Our social media platforms are managed by multiple teams and messages can sometimes be opened or missed. Keeping communication within the same email thread ensured all information, evidence and responses were contained in one place so the matter could be addressed thoroughly and appropriately.

We understand this outcome may be frustrating or not one you hopes for. However, our team has followed the same policy and hygiene standards that apply to every return to ensure fairness and safety for all customers. This matter has already been reviewed extensively and all relevant documentation, timestamps, images and footage have been provided directly to your sister for transparency.

Xx Team MN

Reply from Muscle Nation

Mar 12, 2026

Hi Taylah,

Thank you so much for your amazing review!

We’re so glad to hear you’re loving our new protein yogurt. It’s awesome to know the texture and flavours have impressed you. Our 1/2 price deals at Coles are a great way to stock up on your favourites and take advantage of a promotional period!

We really appreciate your support and hope you continue enjoying all your Muscle Nation products.

Xx Team MN

Reply from Muscle Nation

Mar 12, 2026

Hi Rick,

Thank you for taking the time to leave your review. We’re sorry to hear you didn’t enjoy the Creaming Soda Protein Water, and we appreciate your detailed feedback.

As outlined in our previous correspondence, this product was escalated internally and reviewed by our supplements team, COO, and Customer Experience Manager. A retained sample from the same production batch as the product you received was tested for aroma, flavour, and overall quality against our specifications. The assessment confirmed the batch met our quality standards, and no abnormalities were identified.

We understand that taste perception is subjective, and while you are very familiar with several of our other Protein Water flavours, each flavour has a unique formulation and flavour profile. The Creaming Soda flavour may not suit your personal preference, but this does not indicate the product is faulty or unsafe. Under Australian Consumer Law, remedies apply where a product is found to be defective or does not meet acceptable quality standards. As our testing confirmed the product is within specification, it is not considered faulty, and a refund or replacement cannot be provided on this occasion.

We provided the option to return a sample via a free returns label so that our team could assess it further. Should testing identify any issues outside of specification, we would absolutely provide an appropriate resolution. The suggestion to resell via a Facebook swap group was offered purely as a practical option for recouping cost if no fault was identified, not as a dismissal of your concerns.

We understand this outcome may be frustrating and apologise that this flavour did not meet your expectations. Your feedback has been noted and shared with our product team to inform future flavour development and quality monitoring.

Thank you again for your support of Muscle Nation, and for raising your concerns directly so we could review them thoroughly.

Xx Team MN

Reply from Muscle Nation

Mar 12, 2026

Hi Ruth,

Thank you for your wonderful review!

We’re so happy to hear you had a great experience with our website and that your order arrived quickly. It’s also fantastic to know you’re enjoying the quality of your Muscle Nation products.

We truly appreciate your support and hope you continue loving everything from Muscle Nation.

Xx Team MN

Reply from Muscle Nation

Mar 12, 2026

Hi Julia,

Thank you so much for taking the time to leave this review!

We’re thrilled to hear you’re enjoying the Raspberry White Chocolate Protein Cheesecake. It’s great to know the texture, sweetness, and macros hit the mark for you. We can’t wait for you to try our other flavours too!

We really appreciate your support and hope you continue enjoying our products at Coles and Woolworths.

Xx Team MN