Murphy Furniture Reviews 

493
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their services. Customers frequently praise the incredibly helpful and friendly staff members who make shopping a truly pleasant and welcoming journey from start to finish. People also highlight the exceptional delivery service, noting that drivers are polite, communicate well, and handle bulky furniture items with great care. Some reviewers were not happy with occasional delivery delays, poor communication from external transit teams, or missing details on assembly instructions. A few consumers additionally reported receiving damaged or faulty products that resulted in frustrating waiting times for proper replacements.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, prompt, and generally on schedule. Reviewers frequently... See more

Product

Reviewers highlight positive aspects of product quality, noting that items such as sofas, bed frames, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting the friendly, helpful, and professional... See more

Service

Customers report extremely positive experiences with service from start to finish. Consumers highlight that... See more

Quality

Customers consistently note positive experiences with quality, highlighting comfortable seating, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outlet Store

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(493)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience from store visit to delivery

My parents purchased sofa and matching chair in the tallaght branch. From walk into the store they were treated with upmost kindness and respect and and advice. Delivery service and setting up their new suite was flawless and the two guys who did this were absolute gentlemen. Thank you all so much.

23 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Michelle, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 4 out of 5 stars

Very friendly and helpful staff in the…

Very friendly and helpful staff in the store.
Comms re delivery excellent.
Small issue on delivery and when i spoke to the shop the .en were bavk within half hour and issue sorted.
Excellent service

24 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great service from the installers Shane…

Great service from the installers Shane and Barry, punctual and super friendly.

7 August 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

No delivery date after 3 weeks

It's 3 weeks since we ordered the furniture and we haven't heard anything from Murphy Furniture about a delivery date. When my wife phoned to get an update she was told that an email would come through soon but it hasn't happened. The delivery was promised between 1 and 3 weeks of the order but we are still waiting. Murphy Furniture should keep customers informed about what's going on! Have they lost the order?

Update on 8 August ...
Thanks to the fast response from the helpful lady in customer services the furniture was delivered today by an equally helpful delivery driver. The TV stand is very good quality and is a perfect fit for our room. This has restored our confidence in Murphy Furniture!

16 July 2024
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Reply from Murphy Furniture

Hi Hugh, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 2 out of 5 stars

Armchair is terrible

Armchair is terrible, very hard, not comfortable at all. It had a very strong odour for about 10-12 days. I would not buy again

11 July 2024
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Reply from Murphy Furniture

Hi , we have passed your review to the warehouse.

Rated 5 out of 5 stars

Got bunk beds great service fast…

Got bunk beds great service fast delivery friendly people to work with

2 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Margaret, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent service

I wanted a sofa bed at short notice. Eugene in the wexford store patiently showed me around the store explained all and even offered to sell me the piece in the Showroom if I didn't receive the order in time for me. My order was delivered in 2 working days anyway. Delighted with the product, service and thoughtfullness

11 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sandhya, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great furniture

Great furniture, great prices, sale staff very friendly.guys who delivered couldn't be happier and friendlier would highly recommend. was recommended by my sister. 👍👍💪

23 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Joseph, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 2 out of 5 stars

Positive experience response

Positive experience response
Great Service,
Great value,
Negative experience response
Wrong delivery of furniture,
Not enough time for Murphys Customer Delivery Service to make a decision about am/pm delivery to our Home,

11 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Carl, we have passed your review to the warehouse.

Rated 5 out of 5 stars

Fantastic Company to deal with.

Fantastic Company to deal with.
Ordered online and they kept me informed every step of the way advising how long delivery would take and arranging delivery was a pleasant experience.
Also thank you to the delivery driver who phoned a couple of times once for directions and then to advise a time.

4 June 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Beryl, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 4 out of 5 stars

Sofa/bed

Girl phoned to apologise that they made mistake at warehouse ,and promised sofa would be delivered the following week. Which it was.Have.also bought wardrobe bedroom cabinates,good quality.

12 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Driver contacted to let me know when he…

Driver contacted to let me know when he would be here. Then he promptly arrived on time. The product was as described.

28 June 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Patricia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Absolutely brilliant customer service!

Absolutely brilliant customer service!

28 June 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sinead, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good value efficient

Lovely company
Great delivery guys
Reasonable prices

27 June 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Susan, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very good service

Very good service

25 June 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Eugene, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Highly reccomended

Very helpful staff. Delivery lads were friendly and helpful. The furniture is lovely and good quality and pricing was very reasonable. The option to have the furniture delivered fully assembled was such a time saver too. Would highly reccomend this company

11 July 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very happy

Ordered dining chairs online and not only were they much cheaper than anywhere else but they were amazing quality. Delivery was quick! Would definitely order from them again.

2 July 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Laura, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Go to place for your furniture

Hi, I needed an wardrobe for a small bedroom on the ground floor for my mum who had taken a heart attack and could not use the stairs anymore. It was a rush to get the room ready for her coming home from hospital. Everything was so expensive and our budget was running out. I seen the wardrobe that would be ideal and at the right price. Well the service and delivery was fantastic from start to finish. Thank you Murphy Furniture. I will use again.

17 June 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Jayne, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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