Mumzworld.com Reviews 

Ziad was so helpful, thank you so much

Shorouk was really helpful and quickly solved my issue. First time to use this App and Im happy with the experience and the great customer service.

The website does not update automatically if there is an item out of stock. This issue made the experience really unpleasant but because the customer representative shorouk osama my order became possible! Thank you so much shorouk osama for the help and making ot possible. Highly professional individual. 10 stars for shourouk!

The worst of the worst
Deduct from your refund
So many unethical practices

Poor customer service

Ziad is a great customer service. He’s patient, helpful, and trying to find solutions for any problem. I couldn’t get what I needed as it was out of stock but he really helped me find other options as well. Much appreciated🙏🏼

I am putting a star for their cusfomer service and order experience. I had ordered a customized item and realized within minutes that the name was wrong. As the delivery was fast, I messaged customer care to wither cancel the order or change the name. I was given the same copy paste answer that the team will get back to me within 48 hrs. Long story short I battled days with their customer care to get the item returned and to have my address updated. Also had issues with delivery where again it was sent to old address.

Mumzworld please train your customer support they clearly copy paste generic answer and the customer journey is also a pain.

Thanks for Ruqaia for her assistance

Best of the best App’s i’ve ever seen, customer service is beyond amazing you deserve 10 stars not only 5 keep up the good work you will always be my first and only choice

Fast service and customer care is best. Raqia assist me . He is best.

It is so true that you cant trust online stores. Not all, but most of it.

I reported the below incident to the Dubai Consumer Protection Bureau because I felt unsafe. Mumzworld took possession of both my money and my item under the pretext of “checking it,” even though I had already requested a return and they refused. Why would you need to inspect an item you declined to accept for return? Once you took it from me, who guarantees that I will receive the same item back? As a consumer, I did not feel protected in that situation, and that is deeply concerning.

This has been the worst customer experience I've ever had.

I ordered a Kärcher device, but it arrived with a manufacturing defect. To this day, they have neither refunded me, nor taken the device back for repair or replacement, and they have also refused to cover the customs charges resulting from this issue.

Customer service has been extremely poor. I only receive a reply every 4–7 days, usually from a different person, and they keep repeating the same response without providing any real solution. I was also given information that later turned out to be incorrect, and it felt like the goal was simply to end the conversation rather than resolve the issue.

I do not recommend dealing with this company, especially if your order involves international shipping and customs procedures. My after-sales experience has been extremely disappointing.

Mr Abdulhamid and other agents have been very helpful. The service is quick and the app always provides the beat products. Easy returns too!

It was very fast and excellent customer service

They made it easy for me to cancel an order when it didnt arrive on time! Thanks Ziad!

The reality of this website is that there is little to no effective customer support.
They advertise multiple support channels available 24/7, but don't expect any real action or resolution when you need help.
We chose their baby shower gift registry because it was marketed as an easy and seamless experience. Unfortunately, the website malfunctioned and allowed two of our friends to purchase the same gift item. The item should have been automatically removed from the registry after the first purchase unless multiple quantities had been specified.
I contacted customer support via live chat and was promised a refund in the form of website credit. At the time, I thought the issue had been handled quickly and professionally and I later requested a return for a thermometer (via the phone, with an agent).

Things became much worse

The return process generates a completely different reference number from the original order number. When contacting customer support by phone, agents are unable to track the return unless you provide the order number. Since I had two separate orders containing the same item, this created endless confusion.
Why are different IDs generated? Why customer service cannot use the IDs sent via SMS? How are customers supposed to track their returns? Why can one return be picked up while another cannot? Customer support was lost, didn't see what's in their own system, or maybe just didn't want.

To be fair, someone will answer the phone when you call. However, there appears to be very little communication between departments, and you will find yourself explaining the same issue repeatedly to different agents.
Most frustratingly, despite numerous calls and conversations, we still have not received a solution.
My advice: there are many alternatives on the market today. If you have another option available - USE IT.

Update:

To give credit where it's due, the refund has now been processed. It took a little over a week, multiple phone calls, and leaving reviews on several platforms before the issue was finally resolved.
The company also sent an apology gift, which was a thoughtful gesture and appreciated.
While I'm pleased that the matter was eventually sorted, I still believe the customer support process needs significant improvement. The biggest issue wasn't the refund itself—it was the lack of clear communication, the confusing return process, and having to repeatedly explain the same problem to different customer service representatives.
I'm glad the company ultimately made things right, but I hope they work on making the experience much smoother for future customers.

The response was super fast. And Ziad who was responding to me was very collaborative and supportive. Best customer service! Thanks

Excellent customer service from AbdelHamid.. he waited while there was a connection issue.

Your company policy on refund processing really sets the bar high