Mumzworld.com Reviews 

986
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, kind, and professional staff members for providing quick solutions and making every interaction pleasant and smooth. People also deeply appreciate the remarkably fast delivery service and the dedicated support team that goes out of their way to assist parents with their daily needs. Some reviewers were not happy with the customer service experience, noting that responses were extremely slow or involved receiving repetitive, generic copy-pasted replies. Others mentioned encountering frustrating communication barriers, long unresolved delays with refunds, and receiving incorrect product items without proper resolution from the team.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the swift and professional assistance... See more

Customer service

Customers consistently note positive experiences with customer service, frequently highlighting fast... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the super fast and prompt replies... See more

Service

Consumers find service to be excellent, highlighting fast support, professional handling of returns, and... See more

Product

Clients share ambiguous opinions on product experiences, as some reviewers expressed great satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more

Company replied

Rated 5 out of 5 stars

Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more

Company replied

Rated 5 out of 5 stars

I’m grateful.. thank you so much momzworld team, appreciate your kindness.. my daughter is very happy with her lunchbox

Company replied

Rated 5 out of 5 stars

Always excellent customer service. Very eays to communicate with them via the online chat. Excellent range of products. Easy returns. Quick refunds. An excellent resource for any mum. Highly recommend... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

986 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(986)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was amazing

Raja was amazing with his delivery dropped it to the door thankyou

26 July 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thank you for your comment.

At Mumzworld, we make every effort to process your order as quickly as possible & ensure a positive experience for all our valued customers.

Thank you for choosing Muzmworld.

Rated 5 out of 5 stars

Raja is great!

Raja is great!

25 July 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thank you for dedicating your time to provide us with your feedback! We take pride in delivering world-class service at Mumzworld.

Rated 5 out of 5 stars

Helpful and efficient !!

Helpful and efficient !!

keep it up

1 July 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

We appreciate the 5 stars! Mumzworld's happy to be your one-stop shop for efficient service.

Rated 5 out of 5 stars

Polite and Delivering on time always

My favorite application for my kids stuff fast delivery and polite costumer service with raja

24 July 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Perfect! Fast delivery and friendly customer service make Mumzworld a 5-star experience. Thanks for the review!

Rated 5 out of 5 stars

Amazing service

The customer service was wonderful and the quality of the products is absolutely fabulous!

24 July 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Delighted to hear about your fantastic experience! Thank you for the 5 stars, Mumzworld is happy to help.

Rated 1 out of 5 stars

the worst customer service ever and worst…

the worst company ever and worst customer service
i dont recommend to deal with them at ALL

9 July 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thank you for your feedback!

At Mumzworld, we are committed to continuously improving our processes and ensuring our customers receive the best possible experience. Your feedback is invaluable, as it helps us identify areas where we can enhance our service.

Kindly share your email address or mobile number through this link: https://shorturl.at/abrwL, so we can help you solve the matter today.

Thank you for shopping with us.

Rated 5 out of 5 stars

Good delivery

Good delivery. On time.

2 July 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Delighted to receive your 5-star review! Thank you for appreciating Mumzworld's efficient same-day delivery and superb service.


Rated 5 out of 5 stars

Fast and cooperative

Fast and cooperative

2 July 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

We're thrilled you enjoyed Mumzworld's same-day delivery and excellent service.

Rated 5 out of 5 stars

Quick delivery

Quick delivery

27 June 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

We appreciate the 5 stars! Speedy deliveries are our secret weapon for happy moms at Mumzworld.

Rated 5 out of 5 stars

Best stor mumzworld

Good product, fast delivery

27 June 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thanks for the 5 stars on Mumzworld! Glad you love the product & our fast delivery!

Rated 5 out of 5 stars

Fast delivery

Fast delivery

27 June 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thank you for the exceptional 5-star review on Mumzworld. We prioritize fast and reliable delivery to ensure a positive experience for our valued customers.

Rated 5 out of 5 stars

Excellent

Excellent experience

27 June 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Your 5-star review on Mumzworld makes us happy! We're always excited to help you find more amazing things for your family.

Rated 5 out of 5 stars

Fast and easy

11 June 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thank you for your feedback!

We're thrilled to hear that your experience with Mumzworld was fast and easy!

Providing a seamless shopping process, from ordering to delivery, is a key focus for us.

Thank you for choosing Mumzworld.

Rated 4 out of 5 stars

confusion regarding deliveries is tiresome

Didn’t receive the package

edit - all said and done, the delivery guy owned up to his mistake and did follow through and got it corrected, thank you for that! Changing my review, cuz the delivery guy really out an extra effort!

6 June 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

We appreciate you taking the time to provide feedback.

We're pleased your order was delivered on time, and we appreciate you acknowledging the hard work of our delivery team.

Ensuring speedy, reliable, and satisfactory deliveries is a top priority for Mumzworld.

Thank you for choosing to shop with us.

Rated 5 out of 5 stars

Courier was polite and nice!!!

1 June 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

We appreciate your feedback!

We're glad to hear the courier was polite and nice during the delivery!

At Mumzworld, Providing excellent customer service is a top priority for us.

Thank you for taking the time to share your positive experience

Rated 5 out of 5 stars

The delivery was helpful and fast

The delivery was helpful and fast

3 June 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thank you for taking the time to share your feedback.

We are delighted to hear that our delivery service was helpful and fast.

At Mumzworld, Providing a seamless and efficient delivery process is a top priority for us. Our team works hard to ensure all orders reach our customers in a timely manner and in excellent condition.

We appreciate you choosing Mumzworld.

Rated 2 out of 5 stars

Good items but alot of problems

The app is very buggy and hard to place an order. You place an order it doesn't get delivered on time. They seem constantly confused about the address even though it's straight forward. The chat support close the conversation even before you are done. Honestly not that impressed.

29 May 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Thank you for taking the time to provide your feedback.

Ensuring a fast, reliable, and satisfactory delivery is a top priority at Mumzworld,

kindly share your phone number and registered email address through the following link: https://shorturl.at/abrwL. One of our team members will reach out to you to address your concern.

Thank you for shopping with us.

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