Ordered a dress in the sale which arrived while a was away for a couple of days, when I opened the perfectly sealed package 3 days after delivery the silky dress with a large red metallic rose p... See more
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Order received promptly & well packaged. The sweater was comfortable to wear & I've had it admired by several people. I noticed on trying on that there was a manufacturing fault whereby there was a st... See more
Came across this shop on Insta, after seeing lynsey queen of clean wearing a lovely jumpsuit. They do some gorgeous clothing and shoes at reasonable prices. The jumpsuit is so comfy to wear,... See more
Company replied
I have had a number of orders from Mulberry Moon and in every case have been really happy with the quality of goods received. However their customer service is exceptional! Whether by phone or messen... See more
Company replied
Company details
Information provided by various external sources
Shop this season's newest trends in homeware, furniture and fashion at Mulberry Moon. Browse thousands of products from a family run boutique.
Contact info
Wood Lane, PR7 5PA, Chorley, United Kingdom
- 01257 696023
- info@mulberry-moon.co.uk
- mulberry-moon.co.uk
3.7
Average
526 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service and delivery only took a couple of days. Really pleased with the clothes I purchased.
20 February 2021
Reply from Mulberry Moon
Hi Kirsty
We are made up that you love your clothes and wonderful that they got to you very quickly!
MM Team
Great item
Great item, well packaged and speedy delivery.
Thanks so much, I love our Socrates head!!
13 February 2021
Reply from Mulberry Moon
Hi Samantha
Thank you for taking the time to leave us a lovely review, we are made up that you love your purchase :)
MM Team
Fast efficient service with a little…
Fast efficient service with a little something extra !
13 February 2021
Reply from Mulberry Moon
Hi Alexandra
Thank you for your lovely review this means a lot to us!
MM Team
Love the Mulberry Moon products and how…
Love the Mulberry Moon products and how easy it is to either order online or message for delivery. Love seeing a pink parcel arriving!!
Thanks team Mulberry Moon, keep up the great work :-)
13 February 2021
Reply from Mulberry Moon
Hi Gail
We are thrilled that you love our pink parcels :) Thank you for leaving us such a kind review.
MM Team
Reply from Mulberry Moon
Hi Liz
We are delighted that you love your jumper! Thank you for letting us know :)
MM Team
Reply from Mulberry Moon
Hi Dawn
Thank you for your feedback and leaving us a lovely review!
MM Team
Reply from Mulberry Moon
Hi Karen
Thank you for taking the time to leave us a lovely review on your purchase!
MM Team
Excellent service
Excellent service, really quick delivery.
No problem exchanging my paper voucher to an e- voucher to use online.
Loved the the little bag of Haribo sweets as a treat!!
Will definitely be ordering again.
Thank you.
12 February 2021
Reply from Mulberry Moon
Hi
Thank you for leaving us a lovely review! We are thrilled that you were really happy with everything and we hope to see you again soon.
MM Team
Reply from Mulberry Moon
Hi Julia
We are delighted that you are happy with your items! This means a lot to us :)
MM Team
A shop with a lot🥰🥰🥰
Brilliant to buy from. I would highly recommend buy from them. Not just home wear but clothing too🥰🥰🥰🥰
7 February 2021
Reply from Mulberry Moon
Hi
Thank you for your kind review and taking the time to let us know :)
MM Team
Absolutely stunning!!!!!
The quality of theses lamps is absolutely outstanding, Very substantial and well made I bought another!!
Excellent value for the price ...Very happy 😊
6 February 2021
Reply from Mulberry Moon
Hi
We are delighted that you love your lamps! Thank you for leaving us such kind feedback.
MM Team
I love shopping here
I love shopping here! Amazing items, excellent, friendly, efficient service and so easy to order. Thank you for the extra care in each parcel. X
5 February 2021
Reply from Mulberry Moon
Hi Rebecca
Thank you for shopping with us! We are thrilled that you love your purchases :)
MM Team
Delighted with my order
Delighted with my order! Quick delivery! Loved the little surprise gift inside and hand written thank you note, nice personal touch! Would definitely use again!
4 February 2021
Reply from Mulberry Moon
Hi Tara
Thank you for shopping with us and thank you for your lovely feedback, this makes us smile :)
MM Team
There was a large manufacturing flaw in…
There was a large manufacturing flaw in my item.
I messaged the company right away.
Six days later I'd heard nothing from them so left a voicemail.
Three days later I've still heard nothing.
More than a little cheesed off.
3 February 2021
Reply from Mulberry Moon
Hi Mary
Thanks for your review.
Please accept our apologies as this is the first that we are aware of your issue, due to the current situation we are working a short week with what you could say is less than a skeleton staff. We are more than happy to rectify any issues that any customer may on occasion encounter and are happy that you have taken the time to leave the review otherwise we would have been unaware of the issue. We will email directly so we can arrange to rectify the issue for you. Please accept our sincerest apologies for the faulty product and communication breakdown.
Kind Regards
Mulberry Moon Team
Always such fabulous customer service…
Always such fabulous customer service from Gayle.
3 February 2021
Reply from Mulberry Moon
Hi Caroline
Thank you for your lovely feedback, we love having you as a customer :)
MM Team
I ordered 2 items from mulberry moon…
I ordered 2 items from mulberry moon the ladies were so helpful when I emailed for advice on sizing etc. Delivery was super quick and the quality of clothes was excellent, will definitely buy from there again! Highly recommended xxx
2 February 2021
Reply from Mulberry Moon
Hi Corinna
Thank you for taking the time to leave us such a lovely review, we look forward to seeing you again!
MM Team
Reply from Mulberry Moon
Hi
Thank you for your kind review we are thrilled that you loved your item.
MM Team
Love this product fast delivery and the…
Love this product fast delivery and the product was bigger than expected really excellent quality well packaged overall great business to order from
1 February 2021
Reply from Mulberry Moon
Hi Rachel
We are thrilled that you are happy with your purchase! Thank you for taking the time to leave us feedback :)
MM Team
Very happy with my purchase this is my…
Very happy with my purchase this is my second item and I will be purchasing more
31 January 2021
Reply from Mulberry Moon
Hi Georgina
Thank you for such a lovely review, and thank you for shopping with us a second time :)
MM Team
Best little independent shop
I love the clothes promoted on fb & Instagram but I have never purchased until now and I have not been disappointed. The quality is as described, the delivery service was quick and efficient with the elements of the personal touch (haribos) I will definitely be ordering more. They are always speedy with esponses to questions asked on fb etc. & u feel like a regular customer. Brilliant shop, owner & staff 👍😊👏
28 January 2021
Reply from Mulberry Moon
Hi Nicola
Such a lovely review, thank you for taking the time in letting us know :) We are glad you loved your Haribos!
MM Team
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